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Work Background
Ninja VanOperations Training Manager
Nov. 2021Jakarta Metropolitan Area1. Building the Training Function from Scratch in Nationwide - Established Ninja’s Operations Training team from the ground up - Designed end-to-end training framework covering curriculum design, training system, trainer development, evaluation, and continuous improvement then expand the whole training system Nationwide (all Indonesia) 2. Curriculum & System Development - Developed structured training curriculum and standardized modules for: a. First Mile & Last Mile Riders b. Sortation staff and leads c. Hub staff up to Warehouse Leads (First Mile & Last Mile) d. Area Managers (AM) and Regional Managers (RM) nationwide - Implemented a complete training system that supports both onboarding and ongoing performance improvement 3. Performance Evaluation & PIP Program - Transitioned training into next phase: Performance Evaluation and Performance Improvement Plan (PIP) - Successfully reduced employees under PIP from >30% down to <8% per month across all levels 4. Training System Adaptation & Business Alignment - Shifted training focus from purely management training to project-based learning - Designed and delivered training programs for new products such as B2BR and Cold Chain, ensuring alignment with evolving business needs and full compliance with customer requirements 5. Commercial Training - Built and delivered training programs for the Commercial/Sales team - Ensured newly onboarded sales representatives quickly achieve performance targets - Provided technical and practical training to enable seamless customer acquisition and onboarding processes
GO-JEKAssistant Manager Driver Training & Development
Nov. 2016 - Nov. 2021Greater Jakarta Area, Indonesia- Built and maintained strong relationships with GO-BOX B2B clients - Acted as the main point of contact for all operational and commercial matters for enterprise customers - Managed monthly reporting, settlement, and customer performance tracking - Strengthened customer retention through proactive problem-solving and service alignment
GO-JEKAccount Manager of GO-BOX
Jan. 2016 - Nov. 2016Greater Jakarta Area, Indonesia- Built and maintained strong relationships with GO-BOX B2B clients - Acted as the main point of contact for all operational and commercial matters for enterprise customers - Managed monthly reporting, settlement, and customer performance tracking - Strengthened customer retention through proactive problem-solving and service alignment
GO-JEK IndonesiaDriver Help Coordinator of GO-BOX
Nov. 2015 - Jan. 2016Greater Jakarta Area, Indonesia- Supported drivers in solving operational and technical issues - Handled driver deposit adjustments, settlements, and fund reconciliations - Improved driver support center processes to create more seamless service flow
GO-JEK IndonesiaTrainer & Admin Coordinator of GO-BOX
Aug. 2015 - Nov. 2015Greater Jakarta Area, Indonesia- Delivered onboarding training for new GO-BOX drivers across Jakarta, Surabaya and Bali - Ensured smooth end-to-end driver onboarding process - Maintained and updated training materials to meet evolving business and driver needs - Designed and executed the initial driver training flow to support GO-BOX expansion to nationwide
Cellsafe Biotech GroupClient Consultant
Feb. 2015 - Oct. 2015Jakarta- Acquire new customer - Give advice to client - Maintain relationship with maternity hospitals - Collect umbilical cord and distribute it to the lab
PT PLN (Persero)Strategic Marketing Intern
Jul. 2014 - Aug. 2014
Himpunan Mahasiswa Manajemen FEB Universitas PadjajaranInformation and Media
Jun. 2012 - Jul. 2014
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