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Sales & BizDev
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United States
Work Background
Brightline Senior People Development and DEIB Director
May. 2022 - Sep. 2024Remote - Ft. Worth, TexasIn my role as a senior leader and HRBP, I automated 100% of our regulatory and compliance training, achieving a 97% completion rate for annual renewals. I streamlined processes and upgraded program content, resulting in significant improvements in legal compliance awareness. I was selected to lead the people development function, where I drove initiatives that enhanced employee engagement by increasing scores through targeted development programs and regular feedback mechanisms. I played a key role in developing leadership capabilities by generating 100% completion rates for our performance review process, leveraging Culture Amp to enhance employee development planning. I also championed diversity, equity, inclusion, and belonging (DEIB) by establishing the DEIB Foundations Program, boosting our inclusivity score by 11.48%. Additionally, I saved $25,300 annually by assessing systems, consolidating licenses, and optimizing software utilization, ensuring a high-performance culture and sustainable growth. Core Areas of Focus: - Strategic Leadership - Change Management - Talent Development and Management - Diversity, Equity, Inclusion, and Belonging (DEIB) - Employee Engagement and Experience - Performance Management - Data-driven Decision Making - Operational Efficiency - Cost Management - Stakeholder Management - Executive-level Communication
Everly HealthPerformance Development and Learning Manager
Aug. 2021 - May. 2022In this role, I realized 66% savings in associated costs and expedited the calibration process during comp/merit cycles by integrating Pave with Finance, ensuring a more equitable distribution. I spearheaded the design and delivery of training programs that significantly enhanced employee skills and competencies, building the Learning & Development (L&D) segment from scratch. This initiative addressed critical learning needs, leveraged technology to diversify delivery methods, and ultimately elevated organizational performance and employee satisfaction. I also maximized employee productivity by creating a competency-based performance evaluation process that optimized performance across the board. Additionally, I launched the Manager Essentials Program, which improved leadership efficiency by addressing performance management issues and closing the learning gap for new managers, resulting in more positive feedback in training exit interviews. Through these initiatives, I directed the development and execution of performance strategies that boosted overall employee effectiveness. Core Areas of Focus: - Strategic Talent Development - Learning and Development Leadership - Succession Planning - Stakeholder Management - Innovative Learning Technologies
HealthEquityManager - Learning and Leadership Development
Jul. 2019 - Aug. 2021Irving, TXIn my previous role, I was responsible for the design, implementation, and execution of leadership development programs that supported the continuous growth of leaders across the organization. I worked across all business units to identify emerging leaders and conducted comprehensive assessments to address and close leadership competency gaps. Serving as a liaison, I collaborated with leaders at all levels and HR partners to tailor development programs that met the specific needs of each business unit, ensuring leadership effectiveness while reinforcing core leadership skills. By leveraging a blended learning approach, including coaching, mentoring, instructor-led sessions, and e-learning options, I created impactful solutions that empowered leaders to thrive. Core Areas of Focus: - Change Management - Analytical Skills - Project Management - Continuous Improvement - Leadership Development - Cross-functional Collaboration - Talent Identification and Assessment - Program Customization - Strategic Learning - Blended Learning Strategy
Natural Healing HandzOwner
Jan. 20185208 Airport Freeway Ste. 167 Haltom City, TX As the owner and Licensed Massage Therapist (LMT) at Natural Healing Handz in Haltom City, Texas, I specialize in providing therapeutic massage services tailored to meet each client's unique needs. With a deep understanding of bodywork, I focus on alleviating pain, improving mobility, and enhancing overall well-being through various therapeutic techniques. My approach is client-centered, ensuring that every session is personalized and effective. I pride myself on delivering professional, compassionate care that helps my clients feel their best. My practice operates primarily on an appointment-only basis, allowing me to dedicate the time and attention each client deserves. Core Areas of Focus: - Ethics and Confidentiality - Leadership and Mentorship - Operations Management - Conflict Management - Policy Development - Employee Engagement
CONEXISInstructional Designer/Trainer
Mar. 2010 - Apr. 2013As a seasoned Instructional Designer, I specialized in developing and teaching training programs utilizing both the ADDIE and SAM models. My comprehensive approach enabled me to design and facilitate courses across diverse subjects, including COBRA regulatory compliance, Customer Service excellence, and Leadership development. By leveraging these instructional design methodologies, I successfully enhanced learner engagement and retention, leading to measurable improvements in performance and productivity. Key performance indicators of my success included increased course completion rates, higher satisfaction scores from participants, and a demonstrable uplift in post-training competencies. My commitment to delivering high-quality training solutions consistently drove positive outcomes and contributed to the overall growth and success of the organizations I worked with. I was passionate about fostering an environment of continuous learning and development, ensuring that employees were equipped with the skills and knowledge necessary to excel in their roles. Core Areas of Focus: - Knowledge of Learning Models (ADDIE and SAM) - Regulatory Compliance Understanding - Leadership Development - Enhanced Learner Engagement and Retention - Performance Improvement - Data-Driven Decision Making - Communication Skills - Stakeholder Collaboration - Strategic Planning - Employee Engagement - Project Management - Problem-Solving Abilities - Innovation and Creativity - Commitment to Quality
CONEXISClient Services/Implementation Manager
Mar. 2008 - Mar. 2010As a dedicated and results-driven leader, I successfully managed diverse teams to achieve excellence in service delivery at CONEXIS. By meticulously overseeing client needs and ensuring a seamless implementation process, I consistently set a benchmark for superior business practices. My strategic leadership not only enhanced client satisfaction but also contributed to the company's reputation for exceptional service standards. Through proactive communication, innovative problem-solving, and a commitment to continuous improvement, I fostered a collaborative work environment that prioritized client success and operational excellence. My role at CONEXIS exemplified my dedication to achieving measurable outcomes and my passion for leading teams to new heights. Overall, my tenure at CONEXIS was marked by my unwavering focus on delivering outstanding service and my ability to inspire and guide my teams toward achieving significant milestones. This experience underscored my capability to drive organizational success through strategic leadership and a client-centric approach. Core Areas of Success: - Process Implementation - Negotiation - Policy Development and Implementation - Organizational Excellence
CONEXISCall Center Supervisor - COBRA
Jan. 2004 - Feb. 2005Orange, CaliforniaAs the Supervisor of the COBRA call center, I successfully managed day-to-day operations for a team of 16+ employees. My role encompassed educating team members, effectively handling escalations, and optimizing scheduling processes. This resulted in a highly motivated and well-coordinated team, improved customer satisfaction, and streamlined operational efficiency. My leadership significantly contributed to a rewarding and productive work environment, driving positive outcomes for both the team and the organization. Core Areas of Focus: - Team Leadership and Management - Conflict Resolution and Escalation Handling - Training and Development - Operational Efficiency - Process Optimization - Customer Satisfaction - Employee Engagement
CONEXIS, a division of WageWorksManager Learning and Development
Mar. 1999 - Jul. 2017As an accomplished Learning and Development Leader, I have a proven track record of aligning employee development initiatives with business strategy to drive organizational growth. With a focus on designing, developing, and implementing training programs, I have successfully increased productivity, service levels, and employee satisfaction. I excel in recruiting, managing, and restructuring Learning and Development teams to achieve measurable organizational improvements. A notable achievement includes managing a training and development grant initiative for over 500 employees, which was delivered on budget and provided essential skills-based learning across the organization. Additionally, I have directed leadership development initiatives for thousands of employees, including competency modeling and leadership training, while seamlessly implementing employee engagement and career development programs. My strategic impact is evident through key accomplishments such as achieving 100% on-time performance in the call center, saving millions in penalty costs for high-profile clients like Walmart, Hallmark, and Hershey’s. I have also significantly lifted manager satisfaction scores by 30% through targeted training programs and was recognized as Employee of the Quarter three times and Employee of the Year in 2003. My efforts in accelerating training times have enhanced overall customer satisfaction and reduced vendor partner abrasion, demonstrating my ability to drive efficiency and effectiveness in training initiatives. Core Areas of Focus: - Strategic Alignment - Team Leadership - Program Development - Budget Management - Leadership Development - Employee Engagement - Performance Improvement - Client Relationship Management - Operational Efficiency - Change Management
Choice Administrators- a member of the Word & Brown family of CompaniesTeam Lead - Client Administration
Dec. 1998 - Jan. 2004Orange County, California AreaAs a dedicated coach and mentor, I guided a team to achieve high levels of accuracy in data input, ensuring seamless handling of broker and client inquiries. By fostering a supportive and knowledgeable environment, I elevated team performance and delivered impeccable service, contributing to enhanced client satisfaction and operational efficiency. Core Areas of Focus: - Leadership and Management - Operational Efficiency - Supportive Work Environment Development - Problem-solving - Decision-making - Communication Skills - Performance Improvement - Client Relationship Management - Process Improvement
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