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Work Background
Regional Presales Director, Oracle Practice for MEA
DXC TechnologyRegional Presales Director, Oracle Practice for MEA
Jun. 2024Cairo, Egypt
Regional Presales Director, Oracle Practice for MEA
DXC TechnologyRegional Presales Director, Oracle Practice for MEA
Jun. 2024Cairo, Egypt
WorldWide Lead' Cloud Management Ops
VMwareWorldWide Lead' Cloud Management Ops
Jan. 2023 - Apr. 2024Cairo, EgyptA Worldwide leadership role over Cloud Management Operations within Global Support in a Director level position with accountability across all support locations & customer geos.
WorldWide Lead' Cloud Management Ops
VMwareWorldWide Lead' Cloud Management Ops
Jan. 2023 - Apr. 2024Cairo, EgyptA Worldwide leadership role over Cloud Management Operations within Global Support in a Director level position with accountability across all support locations & customer geos.
Enterprise Security DU Lead (EMEA) and CSS Regional Support Engineering Manager
MicrosoftEnterprise Security DU Lead (EMEA) and CSS Regional Support Engineering Manager
Mar. 2021 - Jan. 2023Cairo, Egypt
Enterprise Security DU Lead (EMEA) and CSS Regional Support Engineering Manager
MicrosoftEnterprise Security DU Lead (EMEA) and CSS Regional Support Engineering Manager
Mar. 2021 - Jan. 2023Cairo, Egypt
Head of Engagement and Service Expertise
Orange Business ServicesHead of Engagement and Service Expertise
Jan. 2017 - Mar. 2021Héliopolis, Cairo, EgyptThis is a middle-to-senior level management position. Through this position, I’m leading the think part of the ESC (expertise & solutions center) organization in OBS-EG. E&SE encompasses six major activities for IT & Unified Collaboration services: UC Service Engineering & Incubation, UC Service Presales, IT Transformation programs & project management, Strategic Transformation project managers, Audit Managers & Access Rights Managers, . Within my organization, we have a decent group of senior professionals leading major IT transformation programs within IT/Telecom industry. We have contributions to the corporate UC Service Portfolio, UC Service Design, Global IT tooling strategy in terms of IT business tiers, referential tiers & federation tiers.
Head of Engineering (Security, Messaging & Collaboration Services)
Orange Business ServicesHead of Engineering (Security, Messaging & Collaboration Services)
Nov. 2013 - Jan. 2017
Head and Global Lead of Service Desk for IT Services at Orange Business Services
Orange Business ServicesHead and Global Lead of Service Desk for IT Services at Orange Business Services
Jun. 2010 - Nov. 2013Cairo, Egypt
Head of Solutions Delivery Management
Orange Business ServicesHead of Solutions Delivery Management
Jan. 2005 - Dec. 2007
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