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Work Background
Yoh, A Day & Zimmermann Company (Client: Fidelity Investments)IT PROJECT MANAGER/AGILE SCRUM MASTER
Jun. 2025Plano, TX• Leverage deep knowledge of Project Management and Agile Scrum principles to drive efficient, delivery-focused team operations and continuous improvement.
• Proactively manage dependencies, remove impediments, and establish effective ways of working across multiple squads.
• Use AI to generate data insights and JIRA/Kanban tools to identify KPI trends, improve team delivery performance, and communicate clearly with stakeholders.
• Lead and influence at squad, product area, and organizational levels without formal authority, fostering a culture of accountability and progress.
StarbucksAGILE COACH and PROGRAM MANAGER
Oct. 2021 - May. 2025Seattle, WA• Managed data science based analytics teams to create algorithms for predicting staffing scheduling, staffing turnover, predictive supply and logistics for product and material ordering, and dashboard creation. Lead teams through transformation processes to transition to Agile Scrum or Kanban team approaches.
• As Product Owners, I guided stakeholders and Scrum Teams through Backlog Refinement to identify, document, and size user stories and acceptance criteria for meeting Roadmap Milestones and team goals
• Provide coaching to assist teams during the definition of a minimal viable product (MVP), and definition of the team’s scrum approach based on best practices and learnings from previous projects.
Perficient (Client: Blue Cross Blue Shield)AGILE COACH and SENIOR SCRUM MASTER
Oct. 2020 - Oct. 2021Dallas, Texas, United States• Agile Scrum Master and Agile Coach for multiple cross functional and technical teams to create refined user stories in Jira that reflect the business vision for creating personalization platforms for customer communications.
• Performed as the Scrum Master and Agile Coach for multiple scrum teams using sprints and Kanban approach.
• Managed healthcare client teams to create a predictive analytics platform using AWS and Pega integrated with Salesforce to create member profiles to receive healthcare targeted messages and marketing campaigns to insurance members using webpage changes using Adobe Target and Launch to conduct A/B testing for UI/UX development to deploy to production.
McKessonSENIOR SCRUM MASTER and RELEASE TRAIN ENGINEER
Nov. 2018 - Sep. 2020Las Colinas, Texas• Managed two (2) cross functional teams building an algorithm to generate supply order metrics using the SAFe Agile framework.
• Managed remote/distributed cross functional teams, planning increment facilitation, sprint planning, and managing Epics and Stories using Jira.
• Facilitated eleven (11) SAFe Planning Increments (PI) with Business Owners and Stakeholders as the Release Train Engineer (RTE) to translate their vision and goals into stories with detailed descriptions.
T-MobileSCRUM MASTER and SENIOR PROJECT MANAGER
Jan. 2016 - Nov. 2018Richardson, Texas• Manage cross functional projects with internal teams and vendors with budgets of $500K to $3M.
• Conducted regular discussions with stakeholders and executives to ensure transparency of the current projects’ status, risk and issue management, budget spend, and a consistent vision for project delivery.
• Major development projects included creating a role based mobile app-based Learning Management System for training franchise owners and employees, stand-alone commissioning system using a custom algorithm for calculating and transmitting creating commission payments of franchise owners totaling more than $2B annually.
Sextant Consulting, LLCSCRUM MASTER and PROGRAM MANAGER
Jul. 2012 - Dec. 2015Dallas, TexasManaged the development and deployment of client systems and integration projects for supply chain management with responsibility for the full project life cycle, resource allocation, cost planning and monitoring. • Scrum master using Agile/Scrum methodology with four scrum teams developing a customer support and billing system. Project consisted of over 7000 user stories using AgileCraft to track product and sprint backlog, and executive status reporting of progress against plans. Responsibilities also included participation and facilitation of the Daily Scrum meetings and Sprint Ceremonies, management of the product backlog, and status reporting to executives and sponsors. • Migrated client ERP systems and processes to SAP. Project included the documentation of existing processes and mapping to new methods in SAP. This also included the documentation of system gaps and managing the development and deployment of business requirements.
Sextant Consulting LLC. (Client - Boeing Distribution Services)Sr. Project Manager and Scrum Master
Apr. 2012 - Dec. 2015Dallas, TXLed cross-functional programs and PMO operations across global and domestic organizations, managing budgets ranging from $500K to $3M and overseeing enterprise-scale SAP migrations, ERP integrations, and custom software development initiatives.
Served as Scrum Master for agile development teams delivering solutions including a role-based mobile Learning Management System, a custom commission payment engine processing over $2B annually, and a rebuilt order entry and provisioning system.
Managed full project lifecycles (SDLC) encompassing resource allocation, vendor SOW/PO/invoice management, cost planning, risk and issue management, and SOX compliance across Americas, EMEA, and APAC regions.
NokiaGlobal Program Manager
Apr. 2003 - Jul. 2012Irving, TexasManaged projects that directly impact the company’s global operation including the integration of multiple platforms to the SAP system, coordination of training, change management, solution deployment and SOX compliance. Direct the entire lifecycle of projects and consolidated ex-Siemens and ex-Nokia SAP systems into a unified SAP platform. Devise processes and organize change management, data conversion, user communication, definition of local and global support structure and SLA’s. • Managed a five-person PMO responsible for the project teams handling the transitional efforts for the integration of new business acquisitions from Motorola into the NSN process and tools. These efforts encompass contract negotiation for buyouts under Motorola agreements and negotiation of new agreements under the NSN service agreements • Managed global SAP and integrated system deployments in Europe, APAC, North America, and South America to support strategies for manufacturing, corporate logistics, distribution, and finance. Define concepts, business requirements and scope; allocate resources, create budgets/schedules and ensure Sarbanes Oxley (SOX) compliance. • Planned and coordinated the deployment of a web-based Product Data Management (PDM) system; created a global support model to provide a centralized system to facilitate issue resolution. Managed the regional system testing, ensured system functionality and defined user roles and activities. • Migrated operations from legacy finance and logistics platforms to our global SAP environment for the United States, Mexico, Ecuador, and Venezuela, which allowed the integration of a global logistics and financial system. • Organized the consolidation of vendors to global providers to drive down overall pricing rather than the use of small local providers.
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