Notorious111Director of Product
Mar. 2019 - Oct. 2021Rockville, MarylandRecruited as digital transformation leader to establish enterprise product management practices and drive new business opportunities across multiple client verticals. ORGANIZATIONAL BUILDING & LEADERSHIP • Built product management function from ground up, hiring and developing team of 8 product and project managers across diverse industry verticals • Transformed agency operations from reactive customer service model to strategic product-driven approach, implementing standardized roadmaps, analytics dashboards, and prioritization frameworks • Established cross-functional team consistency across UX/Content/Design/Dev/Product/Project/QA/Analytics disciplines, improving profitability and client satisfaction STRATEGIC PRODUCT LEADERSHIP & BUSINESS IMPACT • Led product strategy across 6+ industry verticals including eCommerce, pharmaceutical, real estate, finance, and CPG for high-profile clients including Rockefeller Center and Organic Valley • Architected RockefellerCenter.com redesign generating double-digit year-over-year organic search growth, increased ticket sales, and reduced paid search dependency for premier NYC destination • Overhauled project delivery operations, implementing enhanced scoping and forecasting practices that reduced cost overages and improved on-time delivery across all client accounts PLATFORM STRATEGY & TECHNOLOGY LEADERSHIP • Evaluated and standardized CMS/front-end platforms, creating tiered solution framework that reduced internal technical debt by 40% and improved client delivery efficiency • Unified creative disciplines under user-centered Scrum methodology, establishing consistent processes that improved project predictability and team performance • Implemented data-driven decision making across all client engagements, establishing analytics frameworks that connected creative decisions to business outcomes