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Work Background
Stability HealthcareTeam Lead - Compliance Coordinator
May. 2022
TotalMed, Inc.Quality Team Manager
Sep. 2021 - Apr. 2022Manage Team of 67 Compliance, Onboarding, and Expiring Specialists (both in office and remotely) Manage workload and re-allocation of resources to process, on average, 140+ compliance files on a weekly basis with a minimum 85% cleared by target percentage Ensure team maintains under 20 pushed files each week, and review those files with Team Leads to check for any internal team related issues/gaps in knowledge Provide coaching/counseling to Team to maintain day to day functions Evaluate and process “Do Not Rehire/Do Not Use” cases, terminations, clinical/professional counseling calls with Clinical Liaison Partner with Sales/Recruitment/Human Resources on Joint Commission processes, procedures, and audits (completed and passed Joint Commission audits in 2018 and 2020) Problem resolution for escalated situations, providing superior customer service to both internal and external contacts Promptly address and present resolutions for any complaint and/or concern with sales, recruitment, and clients Implement new policies and procedures for department Reconcile and approve weekly credit card statements
TotalMed Staffing, Inc.Compliance Supervisor
Sep. 2017 - Sep. 2021Southern Pines, NCEffectively plan, organize, and execute compliance programs through partnership with the Travel Compliance Manager Take part in new client hires and determine compliance requirements Evaluate and process “Do Not Rehire/Do Not Use” cases, terminations, and clinical/professional counseling calls Partner with consultant/Clinical Liaison/Compliance Manager on Joint Commission processes, procedures, and audits (assisted with Joint Commission audits in 2018 and 2020) Promptly address and present resolutions for any complaint and/or concern with sales/recruitment Implement strategies to ensure department success Consistently work with recruiters/sales teammates throughout compliance process to ensure completion of files and address potential issues Manage team of 6 coordinators (through COVID remote work as well as in person) Successfully trained new hires in California, Indiana, and North Carolina over tenure with TotalMed
TotalMed, Inc.Compliance Coordinator
Sep. 2016 - Sep. 2017Liaison between client facilities and newly hired candidates Utilized strong organizational skills and time management to maintain a timely and accurate compliance process Established strong interpersonal skills to effectively communicate to colleagues and staffing candidate Schedule medical items in accordance with Joint Commission and client requirements Run Background checks in accordance with Joint Commission, State, and client requirements Work with Sales and Recruitment teams to ensure caregivers start contracts on time
Bergstrom AutomotiveWarranty Administrator
Nov. 2014 - Sep. 2016Neenah, WIProcess factory warranty claims for General Motors and KIA. Includes reviewing repair orders to ensure they meet manufacturer's standards. Basic knowledge of the manufactuer's policies and procedures manual is a must along with keeping up to date on manufacturer's training. Also process extended warranty claims (ie Zurich, Fidelity, etc.) Maintain and balance schedules and ensure than no claims age more than 30 days. Process payroll for service Help train new employees on balancing schedules, payroll, reviewing repair orders, software used by central warranty, and policies and procedures for the company as well as manufacturer's policies and procedures.
Bergstrom AutomotiveSales & Leasing Consultant
Feb. 2014 - Nov. 2014KIA of AppletonQualified buyers by understanding their requirements and interests and matching those to various vehicle models Demonstrated vehicles by explaining characteristics, capabilities, and features; taking test drives; explaining warranties and services Closed sales by overcoming objections; asking for the sale; negotiating price; delivering the vehicle
Lakeland AutomotiveInventory Control Administrator
May. 2012 - Feb. 2014Lakeland Automotive-Sheboygan, WIDealer Trades for Toyota, Subaru, and Honda: includes making the phone calls and putting together all paperwork involved. Processing the paperwork in accounting when trade is done. Managing New Car Inventory: Prefrencing Toyotas, BOS changes, etc. Doing Honda Move, OCR-t changes, etc. Stocking in all new car inventory. Fleet ordering and paperwork: including title paperwork for out of state deliveries and sending old fleet vehicles to auction. Pulling titles and processing deals for vehicles sent to auction and wholesaled. Posting new car invoices in accounting.
Lakeland AutomotiveReceptionist
Aug. 2011 - May. 2012Answer phones, assist customers, close repair orders, close parts tickets, close gas P.O.s, stock in new cars, file
Legend Larry'sBartender
Mar. 2005 - May. 2010Assist customers by taking drink/food orders Cook food and make drinks for customers. Prep food/drinks before and after shifts to ensure customers would receive food/drinks in a timely fashion.
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