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Work Background
MEMO GlobalRegional Director-Georgia
Jun. 2024TbilisiLead regional operations across sales, customer service, and collections for a team of 50+ employees across international markets. Own performance across key business metrics including revenue, conversion rates, and operational efficiency. Improved team productivity by 40% through process optimization, performance management, and leadership development. Lead and develop team leaders and department managers, driving accountability and consistent business growth. Oversee full customer lifecycle from acquisition to retention and collections, directly aligning operations with revenue generation.
MEMO GlobalShift Manager
Sep. 2022 - Jun. 2024Tel Aviv District, IsraelManaged KPI-driven sales and customer service teams, ensuring daily performance targets were met and exceeded. Monitored and improved team performance across conversion rates, service quality, and efficiency. Trained and onboarded new employees, contributing to faster ramp-up and improved team productivity. Worked closely with management to implement process improvements and optimize operational workflows.
MEMO GlobalAccount Manager
Sep. 2021 - Sep. 2022Tel Aviv District, IsraelManaged key client accounts, driving revenue growth and maintaining long-term customer relationships. Consistently achieved and exceeded sales and retention targets through effective account management and upselling strategies. Improved customer retention and lifetime value by building strong relationships and identifying growth opportunities. Worked cross-functionally with operations and customer service teams to ensure high service quality and client satisfaction.
Frame chef & sushibarSupervisor
Jan. 2020 - Sep. 2021Tel Aviv District, IsraelSupervised daily operations and team performance in a high-paced service environment. Managed staff schedules, service quality, and operational workflows. Developed team coordination and leadership skills in a customer-focused setting.
C.I.T.P LTDGrowth Manager
Jan. 2015 - Jan. 2020Tel Aviv District, IsraelLed growth initiatives across international markets, focusing on customer acquisition and retention strategies. Developed and implemented processes that improved customer engagement and increased retention rates. Collaborated with cross-functional teams to drive business growth and optimize operational performance. Identified new business opportunities and contributed to revenue expansion through strategic initiatives.
Investment and bankingRetention Specialist
Mar. 2011 - Jan. 2015Tel Aviv District, IsraelManaged high-value customer relationships, focusing on retention and long-term value. Improved customer retention rates by providing tailored solutions and proactive engagement. Handled customer concerns and reduced churn through effective communication and problem-solving. Consistently met retention targets and contributed to overall revenue stability.
CellcomSells d2d
Jan. 2010 - Jan. 2011Tel Aviv District, IsraelSold telecom solutions to business clients, managing the full sales cycle from prospecting to closing. Acquired new corporate clients and consistently exceeded sales targets. Built and maintained long-term client relationships, contributing to repeat business and account growth. Worked in a fast-paced sales environment with a strong focus on performance and results.
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