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Work Background
Frontline Financial GroupLicensed Insurance Agent
Feb. 2025Licensed insurance agent specializing in Funerary Costs and Final Expenses
Pyx HealthResource Navigator
Jan. 2024 - Feb. 2025Collaborate with clients to proactively address Social Determinants of Health (SDoH) issues while
maintaining an above-average level of client engagement and satisfaction, as evidenced by internal
metrics and client retention.
Utilize critical thinking, motivational interviewing, empathy, and de-escalation skills to resolve client
issues regarding healthcare and SdoH with clients who are facing complex challenges.
Research and report on regional services available to clients, providing timely and intelligent
improvements to workflows, SOPs, and resource knowledge base to administration and colleagues,
thereby enhancing efficiency, accuracy, and effectiveness in service delivery.
Independently handle both asynchronous and synchronous tasks, ensuring timely and effective support
for clients through prompt responses to inquiries, proactive issue resolution, and seamless coordination
of resources. This includes managing ongoing client communication through various channels while
maintaining a high level of responsiveness and professionalism to meet client needs efficiently
InquisitHealthPeer Navigator
Mar. 2023 - Dec. 2023RemoteCollaborate with clients to proactively address Social Determinants of Health (SDoH) issues while
maintaining an above-average level of client engagement and satisfaction, as evidenced by internal
metrics and client retention.
Utilize critical thinking, motivational interviewing, empathy, and de-escalation skills to resolve client
issues regarding healthcare and SdoH with clients who are facing complex challenges.
Research and report on regional services available to clients, providing timely and intelligent
improvements to workflows, SOPs, and resource knowledge base to administration and colleagues,
thereby enhancing efficiency, accuracy, and effectiveness in service delivery.
Independently handle both asynchronous and synchronous tasks, ensuring timely and effective support
for clients through prompt responses to inquiries, proactive issue resolution, and seamless coordination
of resources. This includes managing ongoing client communication through various channels while
maintaining a high level of responsiveness and professionalism to meet client needs efficiently
Open Door Community Health CentersHealth Resources Specialist
Dec. 2019 - Jan. 2023Identified the need for, created and maintained inhouse newsletter to foster connection between staff and community during the challenges of Covid-19 lockdown. Designed and implemented a new Triage Case Manager position including best practices and training materials to improve efficiency and accuracy of inter-clinic patient referrals. Developed training programs for federal and state disability systems. Provided ongoing coordinated support across multiple disciplines and roles to help administration & clinic staff navigate internal systems, ethical challenges, creative problem solving, multi-organizational systems and training.
Open Door Community Health CentersSocial Work Case Manager
Aug. 2014 - Oct. 2019Eureka, California, United StatesCollaborated with patients to provide customized interventions centered on their complex care needs and supported through documentation and team communication. Successfully managed a large number of patients across multiple clinics in a fast paced and complicated environment. Supported patients though crisis intervention, solution-focused intervention, advocacy, and constructive guidance. Utilized Motivational Interviewing, cultural competence, compassion, and evidence based practices. Established and maintained professional relationships with a multiplicity of community agencies and internal programs.
Crestwood Behavioral Health, Inc.Service Coordinator
Jun. 2013 - Jul. 2014Eureka, California, United States Provided daily living support including skill development, support for self-advocacy, crisis intervention, and mediation to adults with serious mental illness under LPS conservatorship within transitional living facility
Coordinated referrals and completed the screening and assessment on all clients on caseload
Assisted in developing client internal resources through brief one-on-one therapy and weekly group classes
Provided outreach and follow up services including but not limited to crisis and missed appointments to ensure adequate resources are available and in place
Provided coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices
North Star Quest Camp for Adolescent GirlsCamp Counselor, Registrar, and Support Staff
Jun. 2011 - Sep. 2021Eureka, California, United StatesCreated a safe, enriching environment for adolescent girls as part of camp’s leadership team. Excelled in conflict management, and implementation of staff trainings, creation of age-appropriate workshops to aid teen girls finding their own voice and sense of power. Supported the organization’s priorities year-round through networking, community fundraising, grant writing and goal setting.
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