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Network Power<100 people
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Marketing
✔️100%
IT
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United States
Work Background
ERA Real EstateReal Estate Agent
Sep. 2023 - Mar. 2024Sofia, BulgariaI worked as a real estate agent in a Bulgarian office of the international real estate company ERA. It was an attempt to acquire new skills, which might help me align my work with that of my family's business. Unfortunately, for the 6 months time I spent on the job, I could not earn enough money to stay afloat (the pay was solely commission-based.) and I decided that I'd look elsewhere for an opportunity
ConcentrixTechnical Support Engineer
Jan. 2023 - Jul. 2023Sofia, Sofia City, BulgariaI supported users of the German speaking countries (Germany, Austria, Switzerland) by providing technical support to the customers of the Avaya IP-Telephony systems company. This I did per phone and per e-mail. I was a Tier 1 engineer and didn't handle too many advanced cases. My workload leaned rather towards the administrative side. I consulted my more experienced colleagues and the knowledge base of the company, while working my cases.
Technical University MunichAcademic Tutor
Apr. 2018 - Nov. 2018Munich Area, GermanyLed weekly tutoring sessions, where I helped groups of around 10 to 20 students work through the exercises assigned to them The subject was "Operations Research", an area of mathematics dealing with the optimization of processes. For example - Shortest-Path Problem & Minimizing / Maximizing of - Cost / Profit I led the classes in German, but whenever necessary explained things in English and even in Bulgarian, as I had a couple of students from my country attending the classes, but that was of course mostly on a 1 to 1 or 1 to 'few' basis I was eligible to apply for this position, due to the high grade I had achieved in this subject during my studies
International University Club Munich (IUCM)Project Coordinator & Tutor
Jun. 2016 - Sep. 2016Munich, GermanyTutoring international students attending courses at the Munich International Summer University (MISU) Planning and organizing ’Welcome Day’ Receptions, Events and Trips
Musala SoftIntern
Mar. 2015 - Apr. 2015Sofia, BulgariaWas part of an agile software development team of 5 developers
TELUS International EuropeCustomer Service Agent
May. 2014 - Sep. 2014Sofia, BulgariaProvided high quality service to international customers of Europcar, mostly German speaking, by phone. The service included: Making vehicle reservations in the company's system on behalf of the client and sending them a confirmation message. Resolving any issues and answering any questions regarding the whole car rental process. In general, being of assistance and pointing clients in the right direction, that was, for example, connecting them with the person / rental station, able to assist them further.
TELUS International EuropeCustomer Service Agent
May. 2014 - Sep. 2014Sofia, BulgariaProvided high quality service to international customers of Europcar, mostly German speaking, by phone. The service included: Making vehicle reservations in the company's system on behalf of the client and sending them a confirmation message. Resolving any issues and answering any questions regarding the whole car rental process. In general, being of assistance and pointing clients in the right direction, that was, for example, connecting them with the person / rental station, able to assist them further.
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