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Work Background
Amnesty InternationalCommuncations & Collaborations
Sep. 2015London, United Kingdom
International SecretariatRemote Conference Manager
Sep. 2015 - Jul. 2025· Managed the Microsoft Teams Telephony Project and supported Live Teams Town Hall Meetings for improved communication and increased engagement from employees.
· Troubleshoot Microsoft Teams Calls and initiate test calls as well as Connect Calls to Teams for smooth operations of the system.
· Streamline scheduling of VC calls using Teams/Zoom Scheduler and liaise with Third Party Clients regarding Equipment Maintenance for efficient management of resources.
· Assist the Sys Admin with the installation of Meraki Access Points and have them configured.
· Provide basic Service Desk support by re-imaging users' laptops and resetting user passwords.
· Provide support for YeaLink Devices equipment, register them by obtaining the relevant licences and configure them using the Teams Room Pro Portal.
· Identify and log concurring or teething issues affecting maximum use of equipment and create logs for further analysis. Conduct quarterly PMV checks and assist Clients with Audio conferences using Meeting Zone and LoopUp for a high level of audio quality for conference calls.
· Provide remote support for Regional Offices to connect to their VMR and support VC endpoints in our Regional Offices using Yealink Teams Room Devices for smooth operations of the system.
· Manage Mitel Telephony and troubleshooting, as well as set up users for LoopUp Audio Conference for effective management of communication systems
Assisted with the configuration and installation of Meraki Access Points in our Regional Offices.
· Raise/Login Tickets via Jira and travel out to install VC Equipment in the Regional Offices, ensuring efficient management of resources.
· Conduct daily sweep & checks of the Meeting Rooms and support VC during our annual Global Assembly Meetings, enabling a high level of efficiency for all meetings.
· Act as the go-between for Amnesty and our VC Cloud providers, and contribute to designing Meeting Rooms, ensuring optimal functionality and aesthetics of the spaces.
BG GroupPolycom Vnoc Engineer
Feb. 2015 - Sep. 2015Reading, United KingdomRemote Vnoc Support & Trouble Shooting
BG GroupPolycom Vnoc Engineer
Feb. 2015 - Sep. 2015Reading, United KingdomRemote Vnoc Support & Trouble Shooting
Phoenix IT ServicesEngineer
Feb. 2015 - Sep. 2015· Provided remote support for VC endpoints in multiple countries, including America, Australia, and the UK, using Polycom RMX, DMA, and Real Presence, as well as HP Services Manager.
· Initiated and monitored all multipoint calls via Codian MCU and Polycom Real Presence Resource, ensuring high-quality video and audio for conference calls.
· Scheduled upcoming calls through TMS and bridged calls via RMX Manager, resulting in efficient scheduling and management of conference calls.
· Configured endpoints and registry to Gatekeeper, ensuring smooth operations of the system across multiple locations in America, Australia, and the UK.
· Logged tickets using HP Service Manager and resolved issues on time, ensuring all issues were addressed promptly.
· Troubleshot VC calls and identified and resolved issues, resulting in smooth operations of the system.
Vodafone Unified Communications GroupAudio Visual & VideoConference Services
Dec. 2008 - May. 2015• Initiate test calls and actual VCs
• Support all Videoconferences in the meeting Rooms,
• Collect VC details and organise scheduled calls
• Initiate and monitor all multipoint calls via Codian MCU
• Schedule coming calls through TMS
• Configuring endpoints and registry to Gatekeeper
• Trouble shooting VC calls
• Support with Power Point Presentations via VC or projection
• Support with hyper linking Power Point Presentations • Rigging PA system for major Conferences
• Daily sweeps for all equipments in meeting Rooms
• Logging of concurring or teething issues affecting maximum use of equipment
• Generating a job sheets for all AV/VC related jobs for the day
• Quarterly PMV checks
VodafoneSite Specialist
Dec. 2008 - Feb. 2015· Initiated test calls and actual videoconferences (VCs) to ensure smooth operations of the system.
· Supported Polycom VC for third-party clients, including on-site endpoints such as MXP 3000/6000/1700, Edge 95, C40, C60, C90, T1, and T3.
· Allocated Bridge numbers to specific departments and provided support for all VCs in the meeting rooms.
· Collected VC details and organised scheduled calls, including initiating and monitoring all multipoint calls via Codian MCU and scheduling upcoming calls through TMS.
· Configured endpoints and registry to Gatekeeper to ensure a high level of efficiency for communication systems.
· Troubleshot VC calls to identify and resolve issues and provided support for PowerPoint presentations via VC or projection, as well as hyperlinking PowerPoint presentations.
· Rigged PA systems for major conferences and conducted daily sweeps for all equipment in meeting rooms.
· Logged concurring or teething issues affecting maximum use of equipment and generated job sheets for all AV/VC-related jobs for the day.
· Conducted quarterly PMV checks to ensure a high level of audio quality for conference calls.
Electrosonic Ltd (UK)Onsite Technician
Apr. 2006 - Nov. 2008· Provided technical support for Cisco CTS 3000 TelePresence Unit and liaised with personal assistants (PAs) to determine technical requirements for executive meetings.
· Arranged global video/audio conference calls, including test calls, using a range of VC units such as Tandberg and Polycom (VSX and iPower)
· Conducted technical setup of live broadcasts for trading floor announcements, ensuring customer satisfaction.
· Installed and maintained audio and video conference equipment, plasmas, LCD projectors, RGBHV, component video, composite, and YC video signals, as well as audio environments and audio and video signal systems.
· Conducted system-wide fault finding on-site, under time pressures, and to meet client expectations, with a good understanding of control systems such as Crestron/AMX Units and serial protocols.
· Set up A/V equipment for 32 conference rooms and performed audits of A/V equipment while upselling A/V equipment to clients and offering technical support.
· Installed and maintained general TV/satellite RG and video + audio using Media Star Box
· Set up VCs (including bridged calls) and presentations in advance of the start of the meeting.
· Formatted daily reports from the booking system and prepared job sheets for the next day.
CitigroupAV Technicians
Jan. 2006 - Dec. 2008* Support for Cisco CTS 3000TelePresence Unit * Liaise with PA’s regarding technical requirements for executive meetings * Arrange Global Video/Audio Conference calls (including test calls) using a range of VC Units (Tanberg, Polycom(VSX and iPower) * Technical set up of live broadcasts for trading floor announcements according to customer Satisfaction
* Set up VCs ( including bridged calls)/presentations in advance of the start of the meeting * Format daily report from booking system and prepare next days job sheets.
* Audio Conference equip - MultiMic system controllers such as Clearone and PolySpan.
* Video Conference equip - Polycom, Tandberg, Sony, - ISDN and IP based systems * Plasmas, LCD projectors - Installation of, RGBHV, Component Video, Composite & YC Video signals * Some experience of System Wide fault finding, on-site, under time pressures and meeting Client expectations * A good understanding of Control systems i.e. Crestron/Amx Units, Serial Protocols * Audio environments, Audio and Video Signal systems * General TV/Satellite RG and Video + Audio Installation & Maintenance using Media Star Box * Setting up A/V equipment for 32 conference rooms
* Up selling of A/V equipment to clients
* Offering technical support
* Audit of A/V equipment
CitigroupAV Technicians
Jan. 2006 - Dec. 2008* Support for Cisco CTS 3000TelePresence Unit * Liaise with PA’s regarding technical requirements for executive meetings * Arrange Global Video/Audio Conference calls (including test calls) using a range of VC Units (Tanberg, Polycom(VSX and iPower) * Technical set up of live broadcasts for trading floor announcements according to customer Satisfaction
* Set up VCs ( including bridged calls)/presentations in advance of the start of the meeting * Format daily report from booking system and prepare next days job sheets.
* Audio Conference equip - MultiMic system controllers such as Clearone and PolySpan.
* Video Conference equip - Polycom, Tandberg, Sony, - ISDN and IP based systems * Plasmas, LCD projectors - Installation of, RGBHV, Component Video, Composite & YC Video signals * Some experience of System Wide fault finding, on-site, under time pressures and meeting Client expectations * A good understanding of Control systems i.e. Crestron/Amx Units, Serial Protocols * Audio environments, Audio and Video Signal systems * General TV/Satellite RG and Video + Audio Installation & Maintenance using Media Star Box * Setting up A/V equipment for 32 conference rooms
* Up selling of A/V equipment to clients
* Offering technical support
* Audit of A/V equipment
ElectrosonicOnsite Technician
Jan. 2006 - Dec. 2008Operated Cisco CTS 3000 TelePresence systems, live broadcast setups, AV installations
Show Presentation ServicesIn House AV Technician
Dec. 2003 - Apr. 2006* Setting up Sound equipment for live Awards Shows
* Setting up A/V equipment for conference rooms
* Up selling of A/V equipment to clients
* Offering technical support* Audit of A/V equipment
* Providing technical assistance during show
* De-rigging of equipment after show
* Setting up PA equipment and cabling
Show Presentation ServicesAudio Visual Technician
Dec. 2003 - Apr. 2006
Ernst & YoungOn Site AV Technician
Aug. 2000 - Feb. 2003* To ensure an efficient and professional point of contact for clients, both internal and external.
* Taking room bookings and handling audiovisual enquiries for meeting rooms using C.A.B.S
* Liaising with internal\external clients, both on the phone and on one to one basis.
* Responsible for all audiovisual bookings.
* Handling administrative tasks including fax and photocopying for clients
* Monitoring the meetings that are booked back to back to ensure adequate set up time. * Audiovisual equipment across four organisational sites located in the city belonging to Ernst &Young plc.
* Providing meeting room support & pre-meeting set-up.
* Preparation of Audio Visual presentation equipments.
* Use of group videos and rear projection facilities.
* OHP and Computer projection equipments.
* 35mm Slide projectors, amplifying recording systems.
* Fault diagnosis of Audio Visual equipments.
* Setting up P.A for live presentations or meetings
* Data projectors for board meetings
* Setting up Video Conference unit for conference calls (Picture-Tel.System)
* Provide Video Conference support and test the equipments for clarity of sound & Picture quality and offer technical support. * Deliver equipments to all the sites that have requested equipments. * Carry out daily and weekly inspections of meeting rooms ie clean and presentable.. * Knowledge of health and safety policy and procedures relating to their use. . * Use of conference phones and use of Smart boards
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