An accomplished and highly efficient Technical Support Professional with over 15 years of experience
working with staff members and corporate clients at all levels. Highly skilled in providing support for
PowerPoint presentations, hyperlinking PowerPoint presentations for enhanced effectiveness, and rigging PA
systems for major conferences. Proven ability to provide remote and on-site support for VC endpoints and
Polycom RMX, DMA, and Real Presence, ensuring high-quality video and audio for conference calls.
Demonstrated experience in managing communication systems like Microsoft Teams, Mitel Telephony, and
LoopUp Audio Conference, as well as scheduling and managing calls via Teams Scheduler and TMS.
Recognized for identifying and resolving issues affecting the maximum use of equipment, generating job
sheets for all AV/VC-related jobs for the day, and conducting quarterly PMV checks to ensure high audio
quality for conference calls. Demonstrates strong communication and problem-solving skills with the ability
to liaise with clients and third-party providers for effective communication and delivery of event objectives.More...