Ewerton Monteiro

IT Support Specialist

Technical Support AgentCall Center SupervisorSupport SpecialistCustomer Support RepresentativeCall CenterSport FanTech Support🏐 SportsIT

With 20 years of experience in technical support, I work as a Strategic IT Specialist, focused on optimizing operations and ensuring excellent service. My mission is to transform IT management into a pillar of efficiency. My recent role as Asset Manager at McKinsey & Company demonstrates this focus. I was responsible for the complete reorganization of the IT inventory in offices in Brazil (São Paulo, Rio de Janeiro, Belo Horizonte, Salvador) and Latin America. This work resulted in improvements to the area's main SLAs (equipment refurbishment, 98%), the quality and accuracy of quarterly inventories (13.2%), and increased user satisfaction from 30% to 100%. I possess a unique advantage in Bilingual Executive Support (Fluent English), proven by my work at companies such as Bloomberg LP and Roche, providing critical assistance to directors and the president. I am also an expert in highly critical environments, such as Data Centers, and in financial market platforms, such as the Bloomberg Terminal. In addition to hard skills, I value collaboration and leadership. Leading the committee of Black professionals at Bloomberg for two years reinforces my ability to manage people and engage them.

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