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Work Background
banglalinkHead of Business Process Management and Acting Head of Project Management Office
Apr. 2023Dhaka, BangladeshMajor Responsibilities: Digitization: Lead simplification of business processes through automations and digitization to bring optimum efficiency. Reduces wastes, manual intervention to faster time to market. Change Management: Lead change management towards organizational efficiency, through process simplification, system implementation & digitization. Process Improvement: I am leading and streamlining process initiatives development activities across the company. Standardization: I have been evaluating and keeping record of As-Is processes according to benchmark. Performance Tracking: I am identifying root cause of deficiency as well as tracking process performance and turnaround time. Key Deliverables: • Identified and upgraded low-performing areas. • Decreased NVAs, redundancy, and wastes • Estimated and upgraded business capabilities. • Digitazation & automation of buiness processes.
banglalinkProcess Improvement Senior Manager
Apr. 2018 - Apr. 2023Tiger’s Den, Gulshan 1, DhakaMajor Responsibilities: Change Management: Lead change management towards organizational efficiency, through process simplification, system implementation & digitization. Process Improvement: I am leading and streamlining process initiatives development activities across the company. Standardization: I have been evaluating and keeping record of As-Is processes according to benchmark. Performance Tracking: I am identifying root cause of deficiency as well as tracking process performance and turnaround time. Key Deliverables: • Identified and upgraded low-performing areas. • Decreased NVAs, redundancy, and wastes • Estimated and upgraded business capabilities.
banglalinkProcess Manager
Oct. 2017 - Mar. 2018Tiger’s Den, House 4 (SWH), Bir Uttam Mir Shawkat Sharak Gulshan 1, Dhaka 1212, BangladeshMajor Responsibilities: User's Facilitation: I was developing process inventory mapping based on business process tree for user's navigation. Team Governance: I have designed framework, local policies, procedures, and SOP by liaising with group governance team's guidelines. Key Deliverables: • Determined and supported digitization initiatives. • Digitised Letter of Credit (L/C) operation. • Enabled Robotic Process Automation (RPA). • Automated paperless payment processing.
Synchrony Solutions BD LimitedManaging Director
Oct. 2016 - Jul. 2017Dhaka, BangladeshMajor Responsibilities: Business Development: I have developed and implemented strategies to enhance efficiency and effectiveness of business operations. Team Leading: I was leading a team to recover business progress. Key Deliverables: • Achieved sustainable growth by determining and driving new businesses.
Grameenphone LtdLead Specialist, Financial Accounting and Reporting
Jun. 2015 - Jul. 2016Head officeMajor Responsibilities: Financial Control: I have managed monthly book closure in compliance with Telenor financial calendar. Cash Flow Management: I shared financial and statistical information in HFM, divided cash flow package in quarterly group, and facilitated accounting group with critical reasonings. Issues Resolution: I was minimising issues within deadline by monitoring and coordinating with BPO (Accenture). Key Deliverables: • Resolved closing issues by analysing financial impacts and overseeing GERP modules closing activities / processes. • Ensured efficient system functionalities. • Streamlined intercompany transaction within Telenor group in HFM by liaising with the counterparts. • Controlled stakeholders for Nonfinancial Reporting (NFR) and numbers validation.
Grameenphone Ltd. a subsidiary of Telenor ASA, Norway.Lead Specialist, Governance & Risk Management
Dec. 2010 - May. 2015Major Responsibilities: Finance Evaluation: I have assessed finance division process and suggested necessary recommendations. Finance Control Management: I was evaluating and confirming effective Internal Control over Financial Reporting (ICFR) and SOX by monitoring overall status of ICFR. Key Deliverables: • Improved overall corporate governance environments by monitoring organizational operations with adequate governance tools. • Accomplished and implemented Enterprise Risk Management (ERM) and Authority systems in organization.
Grameenphone Ltd.Specialist,Foreign Treasury
Nov. 2003 - Dec. 2010
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