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Work Background
InvestieBuyers Agent
Sep. 2024Melbourne, Victoria, Australia
InvestorKitPartnerships Manager
Aug. 2022 - May. 2024Sydney, New South Wales, Australia
Sofitel Sydney WentworthBusiness Development Manager- Corporate & Government
Oct. 2021 - Aug. 2022Sydney, NSW, Australia
Sugar Beet - Your New Business AgencyHead of Growth
Aug. 2021 - Aug. 2022Sydney, New South Wales, Australia
RemaxReal Estate Agent
May. 2020 - Aug. 2021Lisbon, Portugal
Sugar Beet - Your New Business AgencySenior Business Development Manager
Apr. 2020 - Aug. 2021London, England, United KingdomIn this role I’m helping companies and agencies grow their new business pipeline by introducing them to relevant prospects that will impact their business. I do this by sticking to the exclusive Sugar Beet New Business Agency Blueprint. Key areas of my role include: ☛ Working closely with each client to clarify their value proposition and take this to their ideal market. Using tailored emails, natural telephone conversations and LinkedIn engagement to prospect and build relationships.
American ExpressBusiness Development Manager
May. 2018 - Mar. 2020Sydney, AustraliaIn my recent job role as a Premium Travel Consultant at American Express Sydney, where I played an instrumental role in efficiently managing travel portfolio of Platinum and Centurion Card Members, while offering robust and customised solutions to all clients in a professional manner. I fostered lucrative working relationships with customers and all other stakeholders to build positive rapport of the organisation and ensure repeat business. The following are highlights of the value I brought to the American Express Sydney: ☛ I exceeded customer satisfaction target and delivered exceptional service by identifying and resolving problems, handling complaints, and answering queries in a courteous manner. ☛ I successfully achieved and exceeded monthly sales target of $100k by securing $200k-$250k sales per month through developing and implementing effective sales strategies.
Blue Dot TravelBusiness Development Manager
May. 2017 - Apr. 2018Sydney, AustraliaIn this role, I cultivated and enhanced strategic relationships with stakeholders, such as staff and suppliers to ensure smooth work flow of operations. I supported senior management in developing and implementing growth strategies. I acted as a key point of contact for all customers regarding their travel, providing accurate information and making plans. The following is highlight of the value I brought to Blue Dot Travel Sydney: ☛ I accelerated client base by 12% through developing new itineraries for customers and initiating new ideas to reduce costs.
Air FranceBusiness Development Manager | Team Leader | ROC Operations Contact Agent | Sales Team
Sep. 2013 - Dec. 2016London, Greater London, United KingdomIn these roles, I oversaw travel accounts of Air France – KLM Platinum clients. I helped management in recruiting best-fit talents by conducting interviews, organising proficiency tests, and shortlisting eligible candidates. I designed and delivered effective training sessions for 10 new agents to streamline daily workflow and enhance productivity. I encouraged new team members in enhancing personal and professional skills while providing support throughout the career progression. It is worth noting that I supervised sales team of 140 agents, assessed performance, evaluated training needs, and conducted training sessions for 16 new team members to improve productivity and efficiency. The following are highlights of the value I brought to Air France London: ☛ I informed high-yield customers of flight disruptions, helped customers in reaching their final destination, and nurtured relationships with headquarters in Paris. ☛ I accomplished the status of Second Best Seller in the European Sales Team for demonstrating utmost dedication and continued commitment towards work excellence. ☛ I participated in establishing department from scratch, while serving as a key member in the team. ☛ I exceeded sales targets by 40% on a monthly basis.
Air FranceElite Travel Consultant
May. 2013 - Dec. 2016While working as Elite Contact Agent at Air France London, I oversaw travel accounts of Air France – KLM Platinum clients. I helped management in recruiting best-fit talents by conducting interviews, organising proficiency tests, and shortlisting eligible candidates. I designed and delivered effective training sessions for 10 new agents to streamline daily workflow and enhance productivity. The following are highlights of the value I brought to Air France London: ☛ I provided hands-on support in establishing department from scratch, while serving as a key member in the team. ☛ I exceeded sales targets by 40% on a monthly basis.
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