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Network Power<100 people
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Startup Founder
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Business Owner
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Sales & BizDev
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Le Collectionist, Luxury Villas & Chalet RentalsGuest Relations Advisor
May. 2025 - Nov. 2025FranceAs a Guest Relations Advisor, I ensured a high level of client satisfaction and acted as a support point for the commercial teams when they were unable to maintain the continuity of exchanges with customers. I worked daily with international clients, requiring clear, adaptable, and culturally aware communication. My role demanded excellent service standards and the ability to handle sensitive situations with professionalism.
Main responsibilities:
- Ensuring customer satisfaction with timely, clear, and empathetic responses.
- Acting as backup support for commercial teams to maintain continuity in client communication after the stay.
- Managing communication with international clients through email, phone calls and chat.
- Delivering consistent, high-quality service in every interaction.
- Collaborating with internal teams to ensure cohesive and efficient support.
- Solving issues with tact, patience, and a solutions-oriented mindset.
FredellianGuest Relations Advisor - Remote
Sep. 2024 - Jan. 2025As a Guest Relations Advisor working fully remotely, I collaborated closely with the Director to manage and improve overall customer satisfaction. I handled all guest-related interactions and feedback, ensuring a consistent, high-quality experience across digital channels and internal communication tools.
Main responsibilities:
- Managing customer satisfaction on a daily basis through clear, responsive, and a professional communication.
- Handling reviews, complaints, and feedback across multiple platforms, including social media and internal channels.
- Responding to guest inquiries, concerns, and issues with empathy and efficiency.
- Monitoring and improving the company's online reputation, especially through social media and review platforms.
- Collaborating directly with the Director to address sensitive cases and align responses with company standards.
- Working in a fully remote environment, requiring autonomy, organization, and a proactive communication.
Hôtel du Couvent, a Luxury Collection HotelGuest Relations Hostess
May. 2024 - Sep. 2024France, NiceAs a Guest Relation Hostess in a 5 star Marriott Property, I welcomed international guests and ensured a smooth, personalized experience throughout their stay. I handled daily guest communication, assisted with operational needs, and supported the front desk during busy periods, maintaining the luxury standards of the Mariott brand.
Main responsibilities:
- Welcoming international guests and providing ta warm, personalized arrival experience.
- Assisting guests with inquiries, special requests, and tailored recommendations.
- Supporting the front desk with check-ins and check-outs during busy or support periods.
- Coordination with reception, housekeeping, F&B, and management to ensure seamless guest service.
- Managing service recovery and resolving issues with discretion and professionalism.
- Ensuring guest satisfaction in a fast-paced, high-standard luxury environment.
Orange BankPerformance Manager in Customer Relations
Sep. 2021 - Sep. 2023France, ParisAs a Performance Manager in Customer Relations at Orange Bank, I developed strong rigor and professionalism working closely with clients in a demanding banking environment. I acted as a key point of coordination between customer support teams, commercial teams, and management to ensure service quality, monitor performance, and support the resolution of customer issues.
Main responsibilities :
- Monitoring and improving the performance of a customer-facing teams.
- Acting as a liaison between commercial teams, customer support, and management to ensure smooth communication.
- Handling client cases requiring follow-up, escalation, or cross-team coordination.
- Ensuring service quality and maintaining a high level of professionalism and accuracy in all customer interactions.
- Analyzing operational performance and identifying areas for improvement.
- Supporting the resolution of sensitive customer situations with rigor and clear communication.
Le Coq & Fils - The Poultry HouseStrategic & Operational Developement Manager
Aug. 2020 - Aug. 2021France, ParisAs a Freelance Strategic & Operational Development Manager, I supported the company in optimizing its internal processes, improving operational efficiency, and structuring key areas go the business. My role combined analytical work, project coordination, and hands-on operational support to help the brand scale while maintaining quality and consistency.
Main responsibilities :
- Analyzing existing operations and identifying improvements to enhance efficiency.
- Coordinating with internal teams to streamline workflows and implement new procedures.
- Supporting management in strategic decision-making through clear reporting and operational insights.
- Structuring processes across service, kitchen, and administrative teams to ensure consistency.
- Managing cross-functional projects and ensuring deadlines, communication, and deliverables were met.
- Building tools, templates, and guidelines to support daily operations and team performance.
K1ZEAssistante de direction F&B
Jun. 2018 - Jun. 2019Ville de Paris, Île-de-France, FranceGestion opérationnelle : Supervision des opérations quotidiennes de restauration, garantie de normes de service élevées, optimisation de la rentabilité. Soutien stratégique : assistance aux stratégies de croissance des revenus, formation du personnel et évaluation des performances pour améliorer la productivité des équipes
DrouantGuest Relations Assistant Manager
Sep. 2017 - May. 2018France, ParisAccueil des clients Gestion et optimisation des réservations - planification des privatisations Suivi de la satisfaction des clients
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