Universidad de La SabanaContinuous Improvement Engineer
Nov. 2024Colombia, Bogotá• Process improvement: Assessed the order-to-delivery process for a nutritional-production company; mapped current state (SIPOC/VSM), identified waste and bottlenecks, and proposed standard work and visual controls to shorten lead time and clarify inter-department handoffs
• Program dashboards & metrics: Defined/refined department-level KPIs (service level, cycle time, first-pass quality, rework) and set up Excel dashboards and cadence reviews to track performance and drive accountability.
• Business rules & standards: Drafted/organized business rules, SOPs, RACI charts, and escalation paths to harmonize workflows across teams; aligned procedures with quality and compliance expectations.
• Training & adoption: Facilitated working sessions and train-the-trainer handoffs so supervisors could coach teams on the updated process, metrics, and standards