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Network Power<100 people
Roles
💸33%
Marketing
🧑💼33%
C-level Executive
🧨33%
Consulting
Geos
🇮🇳11%
India
🇱🇦11%
Laos
🇬🇹11%
Guatemala
Work Background
SKYE PROPERTIES INTERNATIONALOperations Manager
Feb. 2025Port Harcourt, Rivers State, Nigeria1. Operational Management: - Oversee and manage daily operations across all departments, including front office, housekeeping, food and beverage, and kitchen. - Ensure smooth workflow and adherence to service standards. - Develop and implement operational policies and procedures to improve efficiency. - Monitor compliance with health, safety, and hygiene regulations. 2. Staff Supervision & Training: - Recruit, train, and mentor employees to maintain high service standards. - Conduct regular performance evaluations and provide feedback. - Foster a positive work culture that encourages teamwork and professionalism. 3. Customer Service & Satisfaction: - Ensure excellent guest experiences by addressing complaints and resolving issues promptly. - Monitor customer feedback and implement strategies for improvement. - Maintain a high level of hospitality and guest engagement. 4. Financial & Cost Control: - Monitor budgets, expenses, and revenue to maximize profitability. - Control operational costs, including inventory, staffing, and utilities. - Implement cost-saving measures without compromising quality and service. - Work closely with accounting to track financial performance and set targets. 5. Inventory & Supply Chain Management: - Oversee procurement of food, beverages, and operational supplies. - Maintain optimal stock levels and minimize waste. - Build relationships with suppliers to ensure timely and cost-effective procurement. 6. Compliance & Regulatory Requirements: - Ensure adherence to local laws, including labor laws, health and safety regulations, and business licensing. 7. Marketing & Business Development: - Collaborate with the marketing team to develop strategies to attract and retain customers. - Implement promotions, events, and loyalty programs to boost sales. - Identify new business opportunities and partnerships to drive revenue growth.
Vino Imperium LimitedAssistant General Manager Operations - AGM
Nov. 2019 - Mar. 2025Port Harcourt, Rivers State, NigeriaActed as the General Manager Served as a helpful assistant to all office staff/departments e.g. the Accounts, Facility/maintenance manager, sales team, etc. Worked directly with the manager to manage all activities of the property including employees, maintenance, sales, and profit/loss controls. I Set goals, motivated staff, controlled general expenses, and resolved customer-related issues in accordance with company goals. I trained, assigned work, coached/counseled, recruited, and performed appraisals. I supervised the team and worked closely side by side during operating hours. I delivered excellent customer service by greeting and assisting each customer.
Quality Foods AfricaStore Operations Manager
Nov. 2018 - Nov. 2019LagosMaintain sales environment I ensured targets were met by suggesting ways to improve sales and following through. In all the 4 stores I was made to work, meeting targets was a norm. I minimized controllable costs by reducing waste, communicating with the team on the need to act the same, and also by advising on improvisation. I Trained and retrained staff on product knowledge, customer service, and visual merchandising. Budget and forecasting for the store. I lead the team in achieving the company’s goals. I maintained leave, absenteeism, and lateness records. I managed Inventory and reduced loss and damages to zero
MontagneStore Supervisor
Jan. 2018 - Dec. 2018NigeriaI worked to ensure a positive and hassle-free customer experience. I settled any customer disputes in a professional and pleasant manner. I identified and maximized sales opportunities, and increased customer retention rates. I worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays. I maintained up-to-date knowledge of all retail promotions.
MINISO Lifestyle NigeriaArea Supervisor (S2)
Aug. 2017 - Sep. 2018Lagos, NigeriaI helped to increase customer return rates by providing excellent customer service at all times. I worked to ensure a neat and attractive sales environment and assisted in the setup of visual displays. I identified and maximized sales opportunities, and increased customer retention rates. I settled any customer disputes professionally and pleasantly. I maintained up-to-date knowledge of all retail promotions. I built a strong and dedicated team where my stores always delivered. I trained and counseled staff that to date call and still seek further counsel. I met targets back-to-back.
Maybrands LimitedAssistant Business Manager - ABM
Aug. 2015 - Dec. 2017Lekki, Lagos State, NigeriaI acted as the store manager. I assisted the store manager. I assisted in the training and retraining of employees. I suggested sales strategies to increase customer traffic and sales. I assisted the team by mentoring, training, motivating, and providing feedback to employees. I ensured a high level of customer satisfaction by providing excellent service. I maintained excellent inventory management. I met the target at all times
hitech construction company limitedSystem Monitoring Officer - SMO
Feb. 2013 - Aug. 2015Nigeria
Ekons Consulting LimitedAdministrative Officer
Jun. 2012 - Oct. 2012Nigeria
Canaan Plaza LimitedConsultant - POS Officer
Apr. 2011 - Nov. 2011Calabar, Cross River State, Nigeria
Access High SchoolICT Officer
Mar. 2011 - Nov. 2011Calabar, Cross River State, Nigeria
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