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Work Background
Wells FargoVP, Lead Employment Investigator
Dec. 2019Atlanta, GeorgiaProvide leadership, enhancing strategic communication and collaboration, assisting in problem identification, solution creation, and sharing of best practices. Pivotal in providing an enterprise-wide view of risk, consulting senior managers and the Board of Directors in identifying, monitoring, and mitigating risks that may affect multiple lines of business, taking appropriate action when business activities exceed the risk organizational risk cap.
• Process complex employee relations issues or concerns related to Title VII investigating alleged discrimination, harassment, or retaliation consistent with company protocol in a timely fashion.
• Counsel and assist team members and all levels of management with a team member or management issues.
• Exercise judgment and providing analysis involving extremely complex and diverse employee relations problems grounded in an in-depth review of company policy and procedures, employment law legislation, and other intangible variance factors. • Recommend new approaches, policies, and procedures to continually improve business objectives, productivity, and development within the organization.
• Use analytical skills to influence business leaders to improve understanding of business goals and strategies that are customer-focused, adaptable to changing business needs which translate into optimal HR processes.
Wells FargoVP, Lead Employment Investigator
Dec. 2019Atlanta, GeorgiaProvide leadership, enhancing strategic communication and collaboration, assisting in problem identification, solution creation, and sharing of best practices. Pivotal in providing an enterprise-wide view of risk, consulting senior managers and the Board of Directors in identifying, monitoring, and mitigating risks that may affect multiple lines of business, taking appropriate action when business activities exceed the risk organizational risk cap.
• Process complex employee relations issues or concerns related to Title VII investigating alleged discrimination, harassment, or retaliation consistent with company protocol in a timely fashion.
• Counsel and assist team members and all levels of management with a team member or management issues.
• Exercise judgment and providing analysis involving extremely complex and diverse employee relations problems grounded in an in-depth review of company policy and procedures, employment law legislation, and other intangible variance factors. • Recommend new approaches, policies, and procedures to continually improve business objectives, productivity, and development within the organization.
• Use analytical skills to influence business leaders to improve understanding of business goals and strategies that are customer-focused, adaptable to changing business needs which translate into optimal HR processes.
Wells FargoSr. Employee Relations Consultant
Nov. 2019 - Dec. 2019Atlanta, Georgia, United States
Wells FargoSr. Employee Relations Consultant
Nov. 2019 - Dec. 2019Atlanta, Georgia, United States
Georgia Department of Human ServicesSr. HR Business Partner
Mar. 2019 - Nov. 2019Greater Atlanta AreaInstrumental in providing support to over 1700 employees across 4 locations in Fulton County Georgia ranging from disciplines such as IT, Budget, Facilities, Financial Services, and Communications. Helping with the business strategic goals, competitive salary analysis, benefits, policy, and procedural updates. Cross-trained to serve as a backup to HR Generalist Supervisor, providing leadership oversight, support, and guidance to two HR Generalists on my team. • Provided advice, guidance, coaching, consultation, training, and direction to management in areas of Employee Relations, Performance Management, Compensation, Benefits Administration, Talent Management, Risk Management, Policy Administration, Grievances, Succession Planning, and Change Management, per employment laws and regulations to facilitate overall organizational effectiveness. • The first point of contact for handling complex employee relations issues or concerns and partnering with Legal Counsel, OHR Leadership, and Compliance Team on sensitive employee relations matters.
• Conducted internal investigations relating to various employee relations issues such as involuntary terminations, hostile work environment, wrongful termination, alleged discrimination, retaliation sexual harassment, and personnel policy violations consistent with company policy within a timely fashion. • Collaborated with Managers in administering involuntary terminations, demotions and prepare recommendations/documentation for separations for proven cases of misconduct. The first point of contact for Agency charges (EEO/DOL), sit on UI Claim hearings, and provide answers to DOL through supporting documentation.
• Counseled and assisted business unit members and all levels of management with a team member or management issues, by making recommendations, Conflict resolution techniques, and taking the appropriate actions to correct the problem.
DHS Human Resources Advisory CouncilVice Chair & Liaison
Sep. 2018 - Nov. 2019Atlanta, GeorgiaIt's a platform for engagement and feedback between HR Leadership and the HR community it serves with the goal of enhancing the workplace experience at DHS.
Georgia Department of Human ServicesHuman Resources Business Partner
Aug. 2017 - Mar. 2019Greater Atlanta AreaProvided support to over 500 employees across 6 counties Georgia ranging from disciplines such as IT, Budget, Facilities, Financial Services and Communications. Helping with the business strategic goals, competitive salary analysis, benefits, policy and procedural updates. •Provided proactive coaching, consultation and direction to management in areas of Employee Relations, Performance Management, Compensation, Benefits Administration, Talent Management, Risk Management, Policy Administration, Grievances, Succession Planning, Change Management, and overall organizational effectiveness. • Increased understanding and consistent application of company policies, procedure, and practices through training, coaching, one-on-one communication and policy interpretation. Observe and promote adherence to policies, regulations and ensure organizational compliance with federal and state laws, including reporting requirements.
•Counseled and assisted business unit members and all levels of management with a team member or management issues, by making recommendations, Conflict resolution techniques, and taking the appropriate actions to correct the problem.
•Served as the first point of contact in the selection and hiring process by conducting supervisory and mid-level manager interviews, process position requisitions, create job postings, conduct background checks, extend offer letters and new hire paperwork.
•Conducted New Hire Orientation training twice per month, including sexual harassment, benefits, active shooter skills training, and employee discount programs.
•Served as the initial point of contact for Worker’s Compensation, Family Medical Leave (FMLA), Military Leave, Leave of Absence (LOA), ADA, Long-Term and Short-Term Disability.
•Served as the Subject Matter Expert for NEOGov (HR PASS), providing support to the HR Generalists population as it relates to recruiting and onboarding.
First AdvantageCustomer Success Manager, Mid-Market Human Resources
Oct. 2015 - Aug. 2017Atlanta, GeorgiaPartnered and consulted with Human Resources VPs, Directors, and Assistants in developing and maintaining a relationship to serve as a primary point of contact for account-related concerns such as background checks, drug screen, and verifications. Clients included, but not limited to Lego Corporation, GP Strategies, DXP Enterprises, and Himagine Solutions. Provided training, documentation, and communication to ensure HR users understand global HR processes.
Proactively informed clients of industry changes in Human Resources Laws in different regions of the country.
• Managed the Pre-screening, Background, Drug Screening, and Onboarding processes.
• Proactively pursue problem resolution and product/service expansion that maximizes the customer experience.
• Performed Quarterly/Annual Business Reviews and reporting of client activity.
• Provided Project Management for special projects, new account implementation, testing, and production site.
Wolters Kluwer Tax & Accounting CCH Small Firm ServicesSoftware Consultant/Account Manager, Inside Sales
Sep. 2013 - Sep. 2015Kennesaw, GeorgiaPartnered and evaluated business-to-business services to provide recommendations for services and products, aiming to exceed monthly sales quota through excellent communication, service, and trust. Utilized knowledge of the Affordable Care Act (ACA), providing details on penalties and responsibility to Tax Professionals.
• Performed market research for competitive analysis and sales improvement. • Accessed and communicated potential deficiencies of current software scenarios to businesses using the SPIN approach to develop needs previously unrecognized by the business. • Leveraged Salesforce and Dialer to manage customer relationships and increase prospective volume and conduct live web demonstration of Tax and Accounting products to close sales.
Monte World Wide StaffingTalent Acquisition Manager, Virtual
Jul. 2013 - Jan. 2015Greater Atlanta AreaConducted full lifecycle recruiting for roles in the Human Resources, IT, Engineering, Healthcare, Manufacturing, Marketing, Finance, Sales, Management, Oil and Gas industries. Led and coached a team of 10 recruiting professionals while establishing clear goals for productivity and conducting regular performance management meetings.
• Utilized strong sourcing skills and pipeline building capability to procure senior-level talent across various functions such as Corporate Finance, Human Resources, IT, Marketing, and Strategy & Planning.
• Collaborated with internal partners to skillfully gather pertinent information utilized to present candidates, highlighting key skills and qualifications to managers based on the client’s business needs.
• Recruited applicants through various online channels such as LinkedIn, Zip-recruiter, and Indeed, via cold calling and presentations on college campuses. • Arranged interviews of candidates by management, including oversight of all travel and meeting logistics to ensure seamless meeting execution. • Managed and monitored task completion to ensure compliance with Federal and State labor laws under EEOC and DOL guidelines.
Monte World Wide StaffingTalent Acquistion Manager
Jan. 2013 - Jan. 2015Managed a team of 10 recruiters in various industries HR, Engineering, Healthcare, IT
StudentFull Time Student
Jan. 2007 - Jul. 2013Pursuing my Undergraduate and Graduate Degrees to further my career
VonageSubject Matter Expert
Apr. 2005 - Nov. 2006-Traveled to India to train agents and supervisors on Vonage products and services, including monitoring calls for QA, supervised CMS and management of productivity goals. -Coached agents and gave consistent feedback to the vendor to ensure the highest quality customer service.
-Managed all escalated calls requiring supervision intervention.
US ArmyHuman Resources Manager
Sep. 2001 - Oct. 2006-Proactively managed human requests and functions for the entire Battalion, including maintenance of all personnel records, processing passes and leaves, management of retirement and separation from service paperwork. -Oversight of MILPER data and information management for personnel security clearances.
-Created active duty orders for the entire unit while managing administrative and operational tasks. -Ensured that all memorandums and correspondence were completed on a daily basis.
-Ensured that all payroll and finance issues were resolved.
-Created spreadsheets, PowerPoint presentations for the Commanding SGT and Unit
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