WizardSolutionsERP Support Specialist
Dec. 2018 - Jan. 2021Lebanon• Interacting with stakeholders, customers and technical resource to design, implement and maintain security structures for delivered and customized applications • Providing ERP application support for all users across the firm, monitoring and identifying of daily ERP problems • Attaining deep knowledge in ERP modules, database structure and points of integration with other applications • Working on ERP projects such as platform installations, upgrades, migrations, data extracts for financial or audit purposes and integration with mobile and cloud technologies • Handling Finance and Operational departments to train and instruct users with respect to their specific day-to-day work • Managing the customization of ERP reports working with DBAs and IT Security • Supporting administration of ERP security and permissions for all ERP users • Identifying and recording system issues in conjunction with ERP Systems Analyst • Coordinating changes to computer databases, testing and implementing the database