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Work Background
Arc'teryx EquipmentProduct Manager, Retail Technology
May. 2024Greater Vancouver, British Columbia, CanadaLeading the POS implementation across North America. Playing a critical role in coordination across all aspects of project development and implementation. Coordination across multiple development teams executing integration development, with a focus microservices / open API architecture.
lululemonSenior Project Manager
Jun. 2018 - May. 2024Vancouver, British Columbia, CanadaLululemon Athletica Inc. (NASDAQ:LULU) is a healthy lifestyle inspired athletic apparel company for yoga, running, training, and most other sweaty pursuits, creating transformational products and experiences which enable people to live a life they love. Setting the bar in technical fabrics and functional designs, Lululemon works with yogis and athletes in local communities for continuous research and product feedback. Project Manager from hardware to software of their point of sale system. Ensuring multiple cross-functional teams spanning several countries working together for the successful seamless deployment of solutions to stores. Completed projects:
- Point of Sale software upgrade +600 stores worldwide
- Integration deployment for Ecomm and Store transaction
- Guest Opt In/Out integration with SaleForce
- Security of Retail Tech
- DevOps of Retail Tech
- Integration upgrades
- Verified Return | Global
- RFID TrueVue DC update
- Hong Kong Data Center relocation
- New Market Entry: Oslo - Norway, 2 stores in Spain, Thailand
- Integration with Fraud prevention tool
Best Buy CanadaSr. Business Analyst - POS
Jun. 2017 - Jun. 2018Vancouver, Canada AreaBest Buy is one of Canada’s largest and most successful retailers, it has three main pillars of operation the Best Buy (www.bestbuy.ca), Best Buy Mobile, and Geek Squad (www.geeksquad.ca) brands. Best Buy Canada is proud to offer customers a seamless shopping experience via its omni-channel solution. With Reserve and Pick-Up, Fast Free Shipping on online orders and the ability to have online and in-store purchases on the same transaction, Best Buy Canada is simplifying the Canadian shopping experience. Projects:
- Next generation of Best Buy Canada point of sale software
- Releasing XPOS to stores
- Geek Squad Home Membership
- Contactless payments
- Redesigning Appliances sales experience
- Frictionless sale experience
iQmetrixBusiness Analyst/ Software Development Manager
Jul. 2015 - Jun. 2017ReginaiQmetrix is a software company specializing in end-to-end retail solutions. Their head office is in Vancouver with other offices in Regina, Winnipeg, and Charlotte (North Carolina). They made the PROFIT 500 list of Canada’s Fastest Growing Companies for five years straight and they are planning to keep growing. They have also ranked in the Top 50 Small & Medium Employers in Canada for five years in a row. Serve as Platform business analyst, overseeing the successful implementation of projects. Those projects were to deliver an omnichannel retail experience that bridge store POS, mobile POS and E-commerce and beyond. Also involved in different aspects of the business development of iQmetrix thought leadership, development manager, interdepartmental (or teams) coordination, and scrum master. Other projects include: - Transforming the team to follow the Agile Methodology
- Moving from TFS to JIRA
- Key player to update our inventory tracking system
- iQmetrix Platform development
- API designs
- Integration with a tax partner (Thomson Reuters and iQTax)
- Integration with a HR partner (Humanity)
- Endless Aisle self-checkout
- RQ
- RQ integration with Platform strategy
- iQ POS (Point of Sale)
- Dropship
- Platform strategy
Farm Credit Canada / Financement agricole CanadaFinancial Representative
Sep. 2014 - Apr. 2015Regina- Assessing, analyzing, and processing loan applications
- Adapting services, products, and communication styles to meet the needs of different customer segments
- Loan administration, portfolio monitoring, and management services
- Self-directed and team work
Farm Credit Canada / Financement agricole CanadaService Desk Analyst
Jan. 2014 - Sep. 2014Regina, SK- Provide first-hand contact support for FCC employees
- Requirements documentation and management
- Provides solutions to business objectives and corporate priorities technical capabilities
- Resolution based focus with 100% accountability, following through until desired results are achieved
Storm Applied TechnologiesProgrammer Analyst / Consultant
Jun. 2013 - Jan. 2014Duties:
- Server Maintenance
- Web Programmer
- Business Analyst
- Customer service
- Plan, architect, and develop commercial software solution
- Provide IT support
- Build and manage software development team Experience and Projects:
- Linux server maintenance and remote connection with PUTTY.
- Remote support with LogMeIn software.
- Meet potential customer to analyze their needs and find a IT solutions
- Use CMS Typo3 to manage customer web sites
- Configuring VOIP phones
- Assemble/configuring server for customer
- Google applications
- Adobe Photoshop & Dreamweaver
- Agile scrum methodology for software development
Regina Catholic School DivisionTechnical Analyst
Aug. 2011 - Jan. 2014Regina, SK• Provide Tier 1 Help Desk services to Regina Catholic Schools’ technology users.
• Provide customer first-point-of contact support and issue resolution.
• Provide workstation troubleshoot and support services.
• Assist in asset management including computer equipment service and repair history.
• Install and configure computer related hardware and software.
• Assist in the implementation and upgrading of network cabling.
• UPS configuration and monitoring.
• Workstation imaging and deployment.
• Anti-virus configuration and monitoring.
• Corporate/School web site designer
• Lead project manager of printer upgrade for all 32 schools and head office Strategy and Planning
• Conduct research on workstation products in support of PC/Apple procurement and development efforts.
• Evaluate and recommend products for purchase.
• Write technical specifications for purchase of PCs, Apples, desktop hardware and related products.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Support development and implementation of new computer projects and new hardware installations.
• Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
• Recommend, schedule, and perform computer hardware and peripheral equipment improvements, upgrades, and repairs.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring workstation performance.
• Assist in the creation and maintenance of processes, procedures, and documentation.
• Active directory
• Project lead and programmer for students information to SchoolConnect with PowerShell
Government of Canadawebmaster
Jun. 2010 - Aug. 2010Ottawa, Canada AreaUpdate the procurement web site of Fisheries and Ocean Canada - Maintain procurement web site
- Ensure the web servers, hardware and software are operating accurately
- Web site design according to the federal guidelines
- Generate and revise web pages.
- Examine and analyze site traffic.
- Utilize scripting languages such as Javascript
- Create and modify appearance and setting of site.
- Lay out content on web pages.
- Test websites to see if there are any parts that are difficult to use.
- Meet with designers to agree on design.
- Fix broken links and pictures
- File compression - Web site testing for compatibility with different browsers
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