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Work Background
Combined, a Chubb CompanyBusiness Analyst
Oct. 2023 - Dec. 2024Chicago, Illinois, United States• Support quarterly releases by completing business requirements for all projects in the release and coordinating UAT between business/IT.
• Help negotiate business expectations and communicate any schedule changes with the business.
Northern TrustBusiness Analyst
Mar. 2023 - Oct. 2023Chicago, Illinois, United States• Partnered with 10+ Product teams and stakeholders to map the current state financial service fee systems and processes. • Identified key areas of gaps and opportunities, and documented future state requirements. • Ensured the solution is understood and requirements are clearly defined into an Agile development backlog for prioritization. • Worked through agile discovery phase with salesforce front-end users, developers, and testers. • Supported agile sprints with salesforce front-end users, developers, and testers to optimize the flow of stories through the backlog and support roll-out of new 10+ features.
IntelsatEnterprise Resources Planning Analyst
May. 2021 - Dec. 2022Chicago• Assessed data and process ERP data gaps in Nav2016 to address 30+ event types. • Built action plans, reports, and metrics resolving $10 M+ inventory errors in the ERP. • Backfilled to support daily tasks for operations, analysts, accounting, etc. • Developed a system to address the accounting on $4 M+ for 100s of returned product from over 4 years’ time, between legacy Nav systems and Nav2016. • Automated 3 reporting dashboards for a reduction of 75% in time for the entire team after performing GAP analysis on current reporting procedures and the optimal use of the reports.
AllianzBusiness Analyst
May. 2020 - May. 2021Chicago• Managed change with corporate restructure, through knowledge transfers from 6 people and roles to act as SME for current and upcoming CUBE enhancements. • Engaged all aspects of large and small projects: project management, document management, solution analysis, requirements, and testing to support the resolution of Legal and Regulatory changes across all 50 US States. • Acted as primary SME on Excess and Umbrella in support of $100 M+ in new and renewal business flow in the face of 100s of critical incidents receive in ServiceNow. • Triaged and Report on incident trends with CUBE to drive technical enhancements, training improvements, and reduce system/user downtime.
GogoEnterprise Resources Planning Analyst
Aug. 2019 - Apr. 2020Chicago, Illinois, United States• Assess data and process ERP data gaps in Nav2016 to address 30+ event types. • Build action plans, reports, and metrics resolving $10 M+ inventory errors in the ERP. • Backfill to support daily tasks for operations, analysts, accounting, etc. • Develop a system to address the accounting on $4 M+ for 100s of returned product from over 4 years’ time, between legacy Nav systems and Nav2016. • Automated 3 reporting dashboards for a reduction of 75% in time for the entire team after performing GAP analysis on current reporting procedures and the optimal use of the reports.
Ryan Specialty GroupBusiness Analyst
Aug. 2018 - Aug. 2019Greater Chicago AreaRYAN SPECIALTY GROUP UNDERWRITING MANAGERS Chicago, IL
Business Systems Analyst August 2018 – Present
• Facilitate 6 projects in parallel: Write requirements, track deliverables and report to leadership.
• Build and test client integrations and system updates: business units, business lines, carriers, brokers, reports, etc. for 30+ Managing General Underwriters (MGUs).
• Provide ongoing support via Zendesk for Managing General Underwriting companies: Work with vendors, MGUs, and stakeholders across the World to resolve underwriting issues, create reports, manage system security, and ensure the business flow for $100M+ in policy premium.
• Create and modify production reports and stored procedures using SQL and Excel for 30+ Managing General Underwriting companies: Gather requirements, develop, test, and deploy.
• Build rapport with clients: fostering trust, confidence, clear communication and expectations.
CNA InsuranceBusiness System Analyst
Mar. 2016 - Aug. 2018Greater Chicago Area• Apply Commercial Insurance knowledge leading $1K - $30M projects, to maintain an Agency Sales platform. Provide ongoing support as business liaison, product owner, and primary point of interaction between enterprise teams including vendors, application development, knowledge management, marketing, corporate communications, legal, etc.
• Data mine using Oracle SQL and perform analysis to identify business opportunities for 200K+ Agents and improve the analytic process at 90% more efficiency and accuracy.
• Manage the Agency Sales platform in the areas of UX, Screen flow, Application flows, Enterprise Search, Data Hygiene, Analytics, XML, Marketing, Knowledge Management, etc.
AllstateSystems Analyst
Jan. 2013 - Mar. 2016Northbrook, Illinois• Responsible for applying business knowledge and facilitative expertise to gathering business requirements with attention toward application and business processes. Led implementation, troubleshooting, and support for critical call center systems and Internet-based applications supporting 10M+ clients.
• Lead Systems Analyst on $6M+ client; Interpreted technical requirements and led design and development for quality assurance, mapping, conversion and migration of data.
• Initiated and recommended improvements in data structure and quality, applications, procedures, processes, and documentation across multiple business areas resulting in 25% reduction in project costs. • Documented data definitions, proper usage, and security standards.
• Develop and utilized tools and processes to drive application support management processes. Facilitated module, integration and functional testing.
• Maintained and ensured production data integrity and communicated potential issues to relevant stakeholders.
• Use of XML, Excel, Visual Basic and Mainframe tools.
Aon HewittCalculation Engine Senior Analyst
Nov. 2007 - Jan. 2013lincolnshire, illinois• Led team of 12 analysts and developers through full lifecycle implementations and conversion of HRIS/benefits automation projects for Fortune 1000 and public sector clients.
• Configured proprietary mainframe database system; validated and verified converted data. • Led testing/implementing updates, fixes and rollout of new versions. Guided data review and user acceptance testing. • Redesigned year-end actuarial valuation process using MS Excel and MS SQL 2008 connected through ODBC. Validated processes and data integrity by generating periodic ad-hoc reports. • Designed the methodology to lead up to six analysts through configuration and quality assurance to maintain reusability and decrease production defects down to ten from ten thousand.
• Piloted many new design improvements resulting in a 0 production defect count, 30% increase in productivity, and halving the time required to debug pre-production defects.
• Mentored/on-boarded 5 new employees; ensured mentee success through frequent coaching and training sessions.
• Advanced use of MS SQL, XML, Excel, VBA and Mainframe tools for day-to-day tasks.
• Select projects included: Morgan Stanley, Northrop Grumman, Verizon, Georgia Pacific, Koch Industries, and Kelloggs.
AIU Tutoring, LondonTutor
Oct. 2006 - Sep. 2007Business manager for a tutoring business for Business students in undergraduate and graduate level courses. Lead tutor in Accounting, Finance, Economics, Marketing, Statistics, Business Strategy, and several humanitarian courses.
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