• Customer Onboarding: Extensive experience designing, developing, driving Customer Onboarding and post-sale implementation processes and teams in a Software as a Service (SaaS environment).
• Leadership Style: Passionate, empathetic, self-driven, detail oriented, methodical initiator who leads by example and always strives to strengthen teamwork by ensuring team consensus and buy-in.
• Customer Relationship Management: Extensive expertise improving customer retention while driving revenue growth managing customer implementation and success processes.
• Staff Training Program Development & Delivery: End to end experience conceptualizing, designing, producing, and executing comprehensive training programs that educate users on software features while also providing training on soft skills with background and technical context to most effectively use the product and maximize customer value.
• Process Improvements: Extensive experience helping customers optimize their processes through the implementation of prescriptive best practices and through proactive analysis and measures.
• Revenue Optimization: Experience maximizing revenue opportunities with upselling and bundling services and features while working with clients to boost their overall customer value.
• Case and Issue Management: Experience translating and coordinating Customer Cases with internal development Issue Management and driving timely resolutions across cross-functional teams.More...
Colin Masters
iOS Developer@Neone Inc.
Verified
Expert iOS Developer with 12 years experience, who specializes in creating innovative applications for Apple devices. Skilled in Swift, SwiftUI and Objective-C, with an expert understanding of iOS frameworks such as UIKit, Core Data, and all major design patterns (MVC, MVVM, Router etc.)
My passion is helping startups achieve full potential and get to market quickly and on budget.More...