ErgeonSenior Launch Sales Customer Specialist
Nov. 2022*Led full-cycle remote sales including prospecting, pipeline management, virtual demos, quoting, and closing to drive new business revenue.
*Delivered high-impact video consultations to assess customer needs, provide tailored solutions, and convert inbound/outbound leads into paying customers.
*Managed a consistent sales pipeline through CRM best practices (follow-up cadences, qualification frameworks, forecasting accuracy).
*Utilized solution-selling and value-based selling strategies to increase conversion rates and average contract value.
*Played a key role in GTM (Go-to-Market) launches for new products and new geographic regions, driving early adoption and market penetration.
*Owned customer onboarding and handoff to ensure seamless post-sale success and high customer satisfaction.
*Used data-driven decision making to prioritize opportunities, identify conversion blockers, and optimize the sales funnel.
*Maintained cross-functional collaboration with marketing, operations, and product teams to improve lead quality and customer experience.
*Consistently exceeded KPIs including quota attainment, conversion %, sales cycle reduction, and upsell opportunities.
*Expert in remote communication technologies, digital quoting tools, and CRM systems to scale sales efficiency in a 100% virtual environment.