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Work Background
Shell Recharge SolutionsLearning and Development Business Partner
Oct. 2023Seattle, Washington, United States►Collaborated with HR Business Partners and leadership to identify and prioritize learning needs, leading to the development of targeted training programs in Change Management, AI Upskilling, Remote Management, Goal Setting, and Clear Communication. ►Designed and facilitated onboarding, leadership readiness, and skill development initiatives that achieved 80% knowledge transfer (post-survey), with a focus on long-term impact measured by Kirkpatrick Levels 3 and 4. ►Oversaw LMS content updates and reporting, ensuring a 98% completion rate among over 400 employees while implementing strategies that increased overall learning completion rates by 30%. ►Utilized digital learning platforms such as Udemy and LinkedIn Learning to deliver scalable training solutions achieving 80% utilization rates; managed vendor contracts and budgets effectively to support learning objectives.
Shell Recharge SolutionsTalent and Organizational Capability Advisor
Jun. 2022 - Nov. 2023Greater Los Angeles, California, United States►Owned and led end-to-end employee engagement survey strategy and execution (vendor: Kincentric), including design, deployment, and internal marketing communications. ►Synthesized quantitative and qualitative survey data to generate compelling dashboards and visual reports for senior leadership and staff. ►Collaborated on cross-departmental initiatives to embed survey results into ongoing talent development and DEI strategies. ►Provided strategic advisory in organizational design to support scalable growth.
Leadership ConsultancyConsultant | Executive Coach
Oct. 2021 - Jul. 2023►Coached and consulted with business owners and leadership teams to build sustainable people systems leading to a 99% client satisfaction rate via annual survey. ►Created instructional content, including workbooks and instructor led training to support scalable training initiatives. ►Consulted on career roadmaps, employee value proposition strategies, onboarding, and leadership coaching frameworks.
Leadership ConsultancyConsultant | Executive Coach
Oct. 2021 - Jul. 2023►Coached and consulted with business owners and leadership teams to build sustainable people systems leading to a 99% client satisfaction rate via annual survey. ►Created instructional content, including workbooks and instructor led training to support scalable training initiatives. ►Consulted on career roadmaps, employee value proposition strategies, onboarding, and leadership coaching frameworks.
Chick-fil-A RestaurantsManaging Director, People and Organizational Development
Jan. 2019 - Oct. 2021Hollywood, CaOversaw the people department and organizational development for 3 restaurants and 200+ employees. Directly supervised 2 HR Generalists, 1 Culture an Operations Director, 2 Training and Development Directors with the mission of creating organizational health and employee flourishing. ► Successfully increased retention by over 20%
-Created holistic Employee Value Proposition which includes advancement, purpose, and connection initiatives
-Designed and implemented leadership development classes based in emotional intelligence research
►Successfully grew Job Satisfaction and Engagement scores by 15%
-Performance Development: Created growth plans and checklists for advancement. Assessing character, performance, leadership ability, and competencies.
-Created and executed employee 360 review process to promote feedback and learning
►Achieved eNPS score over 3X global average (score of 49 vs 13 average score)
-Revamped recruiting and onboarding process to promote engagement at every stage of employee lifecycle
-Administered organizational assessment through surveys, exit interviews, staff town halls to encourage feedback and change data
Azusa Pacific UniversitySenior Program Representative (recruiter)
Apr. 2016 - Jan. 2019Azusa, Ca►Provided direct supervision and employee development plan for program representative staff. ►Contribute to staff hiring and employee satisfaction task force.
►Created and Facilitated Sales Training for Graduate Admissions office and Regional Campuses. ►Implemented team leadership and development strategies.
►Contributed to organizational strategy and planning.
►Perform tasks of admissions recruiter.
►Lead marketing and design team.
OneHopeProgram Director- Creative Lab
Feb. 2013 - Jan. 2015U.K. and Europe► Managed, supervised, evaluated, trained, and hired cross-cultural interdisciplinary team members.
► Oversaw design, development, and delivery of multi-media content and program design.
► Increased viewership from 1 Million to 2 Million in 1 year. ► Collaborated with non-profit clients and partners in 12+ countries in continental Europe and the Middle East.
►Conducted in field research related to effectiveness of programs and best practices.
► Facilitated international event for 70 high-impact organizational leaders in the non-profit sector.
► Developed and taught innovation workshops and training for senior organizational leaders.
►Conducted virtual e-learning training.
OneHopeTraining and Research Lead- Cultivate
Jan. 2012 - Jan. 2013Cartagena, Colombia► Oversaw the development and implementation of a field research project designed to assess market needs and program outcomes of a local non-profit organization. ► Assessed, trained and consulted with organizational leaders to increase program effectiveness.
Pali InstituteEducator
Sep. 2010 - May. 2011Running Springs, Ca► Taught a WASC accredited experiential curriculum composed of science, leadership and outdoor education courses, building self-confidence and increased awareness of science concepts in students.
► Facilitator high ropes course and team building sessions with student and corporate groups.
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