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Work Background
GoliothHead of Global Operations
Sep. 2021Austin, Texas Metropolitan Area
Gridiron FootballVice President Operations
Oct. 2020 - Aug. 2021Southlake, Texas, United StatesGridiron is reimagining youth sports and enriching the lives of young people in communities across the country. We’re on a mission to bring youth sports into the digital age, bringing a sleek and intuitive experience for parents, players, coaches and administrators rich in data and driven by an obsession with customer experience. As an early hire and core leader at Gridiron, I led Football Operations through the M&A integration process as we acquired more than 100 companies in 100 days. Along the way I structured our rapidly scaling team to align the CEO’s vision of sales driven operations with customer-centric execution on the ground. This required my team to develop, train and implemented standard processes for internal operations and customer-facing services while aligning tactical requirements from the field with strategic objectives from the CEO and Board of Directors. In this capacity I led service delivery to nearly 50,000 unique customers and more than 30,000 households across 25 states. Today I lead Strategy & Planning within Gridiron, focusing on the development and cultivation of a three-year Strategic Roadmap that will both deliver new revenue streams and expand revenue generation from our existing product portfolio. In this role I oversee and personally drive key deliverables in competitive and market intelligence, business and financial planning, corporate and strategic development.
ComcastSr. Manager, Strategy & Planning
Apr. 2019 - Oct. 2020Austin, Texas AreaAs a Sr. Manager of Strategy & Planning I owned growth initiatives and trials with internal and external customers in key Xfinity Consumer Services competencies of connected living and WiFi. I routinely worked in partnership with other Strategy & Planning departments to identify and incubate new technologies and use cases that aligned with the XCS 3-5 year strategic roadmap. Success in this role required effective communication and collaboration with disparate stakeholders and customers as well as the ability to collect, organize and interpret multiple information streams then synthesize those findings into effective presentations and briefings to leadership and business owners. Though outside the scope of my core deliverables, I managed the LRP and Budget for the XCS Wholesale Strategy BU ensuring our core projects aligned with and received necessary capital allocation to support the 3-5 year strategy.
ComcastProgram Manager
Jul. 2017 - Apr. 2019Austin, TexasAs a Program Manager I managed delivery of the Comcast Xfinity Home Wholesale platform to Multi-Service Operator (MSO) partners in the U.S. and Canada. In this role I primarily managed the delivery of on-premise software releases to wholesale partners, working closely with internal and partner stakeholders to align functional requirements and release windows. As an intermediary between the customer and engineering, I represented MSO partner interests in internal planning and roadmap discussions; balancing XH Wholesale program initiatives with business and operational limitations to ensure MSO partner success. When XH transitioned cloud-based delivery in 2018, I leveraged past experience and expertise in software as a service delivery to coach MSO partners through the transition from on-premise to platform-based management of their syndicated XH Wholesale service.
Personify CorpProduct Owner
Jun. 2016 - Jun. 2017Austin, Texas AreaOriginally hired as a professional services manager, I quickly advanced to the role of Product Owner of the recently acquired Small World Community platform. Reporting directly to the CTO, I worked with executive leadership to identify, validate, and pursue growth opportunities through strategic placement and positioning of Small World Communities. In this role I was responsible for strategic market analysis, competitive research, and defining the product roadmap for the Small World Community product line. I managed the scope and defined minimum viable product for client SOWs and net new features to the community platform. Working closely with the Engineering Lead, I made tactical development decisions regarding functionality, usability, and performance of product enhancements and new features. I routinely coordinated with leaders in sales, marketing and professional services to prioritize features and functionality to ensure customer expectations were met or surpassed with every release.
Veteran InsiderFounder
Jun. 2015 - Apr. 2017Austin, Texas AreaIn 2015 I Founded Veteran Insider, a SaaS product that leveraged data analytics to match transitioning military veterans to employment opportunities in the private sector. In true startup fashion I wore many hats, leveraging professional experience in software delivery and business development coupled with academic grooming in finance and business administration to bootstrap development of the core data engine that became the backbone of our SaaS product. Early traction led to the formation of a small team with core competencies in HR recruiting and software engineering but ultimately our inability to effectively break into the highly-compartmentalized veteran talent market led to the evaporation of available capital and the sunsetting of Veteran Insider. Though Veteran Insider ultimately failed to materialize into the life-changing resource for my fellow veterans I hoped it would be, the hard-learned lessons in product development and prioritization, capital management and most notably the importance of building the right team has proven invaluable to the continued development of my professional career.
Praescient AnalyticsBusiness Development Director
Jan. 2014 - Jun. 2015Washington D.C. Metro AreaFollowing the successful conclusion of our FBI Program, I took on a new challenge as Business Development Manager for our State and Federal Law Enforcement Accounts and select Law Enforcement agencies in the Middle East and Asia. In this role I developed, implemented and executed a focused account growth strategy; coordinating closely with executive leadership to align account goals with corporate vision and objectives. In response to customer needs I researched, designed, validated, and proposed new products in the organization’s software as a service and professional services business verticals; earning executive buy-in for go-to-market strategies and research and development investments. I coordinated closely with sales, marketing, and research & development to identify, understand, and validate new opportunities to sell existing products in our portfolio to new customers and markets. My successful execution of go-to-market strategies in Government and International markets, generated and additional $6.5MM in services revenue backlog in less than 12 months.
Praescient AnalyticsProgram Manager
Jan. 2013 - Dec. 2013Washington D.C. Metro AreaHaving found success in consulting with Homeland Security Investigations, I took on the challenge of Program Manager for a team of 20 consultants in the organization’s Professional Services business. In this role I was responsible for the successful deployment and support of Palantir – a SaaS analytics solution – to the FBI enterprise. I worked in partnership with Palantir implementation managers to align objectives and plan the training effort, transforming the structure and composition of the team to reduce travel time and maximize the amount of time my team spent on the ground training and advising analysts and agents. In the course of nine months, our team training more than 4,800 analysts and agents of the FBI across all 56 Field Offices in the US. Our successful project was completed three months ahead of schedule and aggregated more than 5,000 documents “wins” and exceptional customer reviews.
Praescient AnalyticsProfessional Services Manager
Feb. 2012 - Dec. 2012Washington D.C. Metro AreaFollowing my transition from the U.S. Army, my entrance into the private sector came as part of a Professional Services team responsible for the fielding, training, integration and enhancement of the Palantir analytical platform within HSI. In this role I directly supported three special project launches within and external to Federal Law Enforcement (FLE). These projects enhanced existing HSI methods and infrastructure and enabled more complex analysis and operations while saving time and resources. In addition to these major projects, I lent additional support to numerous side-projects whose successful implementations continue to contribute substantive value to enduring FLE operations and initiatives.
US ArmySenior Counterintelligence Agent
Oct. 2004 - Dec. 2011United StatesAs the foundational experience of my professional career the seven years I spent in the Army set the tone for my understanding of and expectations for leadership, work ethic, determination and intrinsic motivation. The obvious callout from my time in service was the 32 months I spent deployed to Iraq and Afghanistan. What is less obvious, but perhaps more important was the extensive leadership and technical training I received and the good fortune I had to experience high levels of responsibility and accountability at a young and impressionable time in my life. Far from the rigid and bureaucratic organization that many outsiders believe it to be, the Army taught me resilience, adaptability and initiative; it taught me that the value of planning lies in understanding your battle space so you can make the right decisions when everything around you is going wrong; and perhaps most important, it taught me that through trust and teamwork, an organization can become more than the sum of its parts.
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