DMG | Mountain View LifeChairman
Apr. 2020 - May. 2025Cairo, EgyptHead of Mountain View Life and hospitality division under the umbrella of DMG.
Responsible for all aspects of facility management, property management, and life management for all running operations and projects, From strategy, budgeting, feasibility, planning, customer NPS, annual objectives, and day-to-day operations to twelve livable projects across greater Cairo, North Coast, and Ein El Sokhna, In charging for 3K staff and 27K customers.
Heading the community, customer service, and CRM, attending the clients' meetings, monitoring the company commitments, Improve the customer experience through the PLM department.
Creating the yearly customer internal survey to monitor the operation and enhance the weak points.
Creating the quality assurance department to monitor the efficiency of our teams.
overall heading security, facility, paid service, community, PLM, leasing department, customer fans, quality assurance, maintenance claims department, and compound managers. Reviewing the yearly budget for all departments. work closely with the development department starting from the planning stage and design ending with the expected delivery date for all projects. Creating the community regulations and guidelines in all compounds.
Digitalization of all services and customer service systems.
Create our leasing and client property management department for leasing clients. The Hospitality scope includes the feasibility study of each potential hotel land including the number of keys and the best utilization of the area program, negations of the contracts with international operators, selecting the best operators, and studying the ROI and the brand equity.
Communicating with the operator to make sure of the alignment of brand standards, hiring all other operators and suppliers, following up on the construction timeline, and reviewing the hotel pre-opening budget. Signing four hotel contracts with IHG (Intercontinental Hotel Group) with almost 800 hotel rooms.