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Work Background
AltranIndia Centre Delivery Head – Telecom Projects (Formerly ALTRAN, now Capgemini)
Jun. 2018Bangalore, IndiaFollowing the 2021 integration of ALTRAN into Capgemini, I continued my leadership responsibilities as the India Centre Delivery Head for Telecom projects, managing high-value programs for major European and US clients in the telecom sector. Key Responsibilities & Achievements: Led the delivery of complex, mid-to-large scale telecom programs, ensuring business value and client satisfaction across geographies. Managed and scaled a high-performing offshore delivery team, growing from ground up to 100+ professionals, supporting key clients like Vodafone, Orange, Telefonica, and Ericsson. Ensured seamless and timely delivery of projects by adopting innovative methodologies and tools to address high-impact challenges. Held full P&L ownership for the offshore unit, including budgeting, margin analysis, and performance-driven cost management. Conducted contract negotiations and managed rate discussions to maintain profitability and long-term client partnerships. Built strong, trust-based relationships with global stakeholders and facilitated business growth through regular client interactions and visits to Europe. Ensured proactive capacity and resource planning aligned with fluctuating demand to maintain operational agility and delivery readiness. Developed talent pipelines through strategic hiring, mentoring, and competency development for long-term sustainability. Championed a culture of performance excellence, team collaboration, and customer-centric delivery.
Blue Stream Technology ServicesFounder & Strategic Growth Advisor
Jun. 2015 - Jun. 2018Global INcubation SERVices (GINSERV)I founded Blue Stream Services as a visionary, purpose-driven consulting firm to serve as a one-stop growth partner for small businesses, startups, and professionals. The company provided integrated services in Project Management, Technical & Copywriting, Corporate Training, IT/ITES, as well as advanced solutions in Hypnotic Marketing and Subconscious Selling — helping clients accelerate their business outcomes with precision and purpose. 🧩 Key Service Verticals Delivered: Project Management Consulting: Delivered full-cycle project planning and execution using PMP, Agile, and hybrid models. Enabled organizations to improve delivery efficiency, stakeholder management, and cross-functional collaboration. Technical Documentation & Structured Content: Led a team that created compliant, scalable documentation systems — including SOPs, user guides, regulatory manuals, and training content — especially for telecom, IT, and product companies. Business Copywriting & Brand Messaging: Developed conversion-focused sales pages, brand stories, investor decks, and email campaigns tailored to client psychology and buyer journeys. Corporate Training & Upskilling Programs: Designed and conducted training programs for professionals and enterprise teams in areas such as Project Management, Communication, Agile Delivery, and Emotional Intelligence. IT/ITES Services: Provided outsourced tech services including support process setup, documentation support, and virtual delivery teams for process automation and backend ops. Hypnotic Marketing: Implemented emotional messaging and subconscious influence techniques to help clients improve customer engagement and lead conversion, with minimal push tactics. Subconscious Selling Strategies: Enabled coaches and consultants to shift from traditional sales to influence-based closing — using pre-suasion frameworks, identity alignment, and NLP-infused strategies for premium offer conversion.
MotorolaEngineering Manager – CDMA 1X Program | Software Integration & Testing
Nov. 2007 - Jun. 2015Bengaluru Area, IndiaAs Engineering Manager for the CDMA 1X program at Motorola, I led end-to-end delivery and execution for multiple telecom software release cycles. My responsibilities included program planning, system testing strategy, lab management, people leadership, and quality initiatives. I played a key role in ensuring the success of high-stakes global telecom deliveries while building high-performing, collaborative teams. Key Highlights: Directed four major CDMA 1X software releases, managing planning, scheduling, and execution across engineering and QA teams. Led Defect Cause Analysis (DCA) and Escape Defect Analysis (EDA) for the CBSC subsystem, improving defect containment and release quality. Oversaw Load & Stress (LnS) Lab operations and led the Urban Transition project relocating lab activities from SCH to Bangalore. Managed infrastructure setup, testbed readiness, and hardware procurement for seamless lab operations. Recruited, trained, and mentored a high-performing engineering team focused on ownership, excellence, and collaboration. 🏆 Received the “Best People Manager” award for outstanding leadership, culture-building, and talent development. Championed process alignment, documentation, and audit readiness — producing key technical artifacts and compliance checklists. Maintained strong communication with global stakeholders to ensure visibility, alignment, and delivery confidence. In January 2014, following corporate restructuring, the Push-to-Talk development division was rebadged to Aricent Technologies, where I continued in my leadership role to ensure seamless delivery and team continuity.
IBMTest Project Manager – Enterprise Applications & Delivery
Dec. 2006 - Dec. 2007Bengaluru Area, IndiaAs a Test Project Manager at IBM India, I led full-cycle test planning, execution, and defect management for large-scale enterprise application programs. I played a pivotal role in aligning testing with business goals, enhancing automation practices, and ensuring quality assurance across complex, integrated systems. 🔧 Key Responsibilities & Contributions: Test Strategy & Execution: Owned all testing deliverables across System Testing, Integrated Pairwise Testing, Joint System Testing, Interface Testing, User Acceptance Testing (UAT), and User Certification Testing. Ensured quality and traceability throughout the delivery lifecycle. Automation & Regression Management: Drove strategic initiatives in test automation, sanity, and regression cycles, increasing test coverage, efficiency, and reliability across releases. End-to-End Test Lifecycle Ownership: Managed complete testing workflows including test planning, estimation, execution tracking, risk management, and reporting. Ensured test alignment with delivery milestones and business expectations. Defect & Quality Management: Oversaw defect triage and resolution, root cause analysis (RCA), and ensured closure within defined SLAs. Collaborated with developers, analysts, and product teams to resolve high-impact issues. Program Coordination & Governance: Facilitated cross-team collaboration, stakeholder alignment, and delivery tracking through structured meetings, dashboards, and milestone reviews. Documentation & Compliance: Delivered comprehensive technical documentation including Test Strategy, Test Plans, Exit Reports, and release support materials aligned to IBM’s quality standards. People Leadership: Selected through IBM’s exclusive People Manager Selection Program, I held formal people management responsibilities — driving team ramp-up, mentoring, appraisals, and performance coaching.
Motorola SolutionsProject Test Lead – CDMA 1X Software Program
Nov. 1999 - Dec. 2006BangaloreAs a Project Test Lead for Motorola’s CDMA 1X software program, I was responsible for planning, coordinating, and delivering test cycles across multiple releases. I played a key role in driving quality assurance, system validation, defect prevention, and lab operations — while leading test teams through high-stakes telecom product releases. 🎯 Key Responsibilities & Achievements: Release-Level Test Ownership: Led testing for four major CDMA 1X software releases, including planning, estimation, risk management, and stakeholder reporting. System & Regression Testing: Designed and executed end-to-end test plans including feature testing, regression, load & stress testing, and defect validation — ensuring system integrity and performance. Defect Analysis & Process Improvement: Drove Defect Cause Analysis (DCA) and Escape Defect Analysis (EDA) for the CBSC subsystem to reduce defect leakage and improve quality metrics across releases. Lab & Infrastructure Management: Managed the Load and Stress (LnS) Lab, including infrastructure readiness and technical oversight of the Urban Transition project moving lab operations from SCH to Bangalore. Test Strategy Documentation: Created and maintained Release Test Strategy (RTS) documents, system test cases, and compliance documentation — aligned with Motorola’s global quality standards. Team Collaboration & Coordination: Coordinated with cross-functional teams across development, integration, and quality to ensure milestone alignment, issue triaging, and smooth delivery workflows
Birla AT&TTelecom Systems Engineer – Switching & Network Planning
Nov. 1996 - Dec. 1998Pune Area, IndiaAs part of the core telecom engineering team at Birla AT&T Communications Ltd (a GSM cellular operator for Maharashtra and Goa), I was responsible for the operations, maintenance, and planning of Ericsson’s AXE10 switch, ensuring optimal performance, capacity, and service availability across the region’s mobile infrastructure. 📡 Key Responsibilities & Contributions: Switch Operations (Ericsson AXE10): Performed day-to-day operation and management (O&M) of the Ericsson AXE10 MSC/BSC, handling configurations, routine maintenance, and fault resolution to ensure network uptime and quality of service. Network Planning & Expansion: Supported capacity planning, network expansion, and routing optimization based on subscriber growth, traffic trends, and service performance across the Maharashtra and Goa circle. Alarm Monitoring & Fault Management: Monitored switch alarms, identified potential service-impacting issues, and coordinated with vendor and NOC teams for timely fault isolation and resolution. Subscriber Management & Feature Testing: Involved in the validation and provisioning of services such as call forwarding, SMS, CLI, roaming, and supplementary services, ensuring feature functionality and subscriber satisfaction. Switch Configuration & Data Fill Activities: Conducted data fill for routing tables, number series, and service profiles, and supported routine audits and backups to maintain switch health and consistency. Documentation & Reporting: Maintained logs of network events, switch performance, and issue tracking. Generated daily/weekly reports for internal reviews and compliance audits
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