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Work Background
CGS RomaniaCustomer Service Agent
Oct. 2025Constanţa, RomaniaThe American company CGS (Computer Generated Solutions) is one of the most important providers of outsourcing solutions present since 2006 on the Romanian market, being listed in the top 15 best companies in this field, in the world. The company provides services in 22 foreign languages, with 6 support centers in: Bucharest, Brașov, Târgu-Jiu, Miercurea-Ciuc, Galați and Constanța. The company’s more than 3,500 employees interact daily with clients from Romania, Germany, the United Kingdom, Spain and other European countries, as well as from the United States or Canada. The main services offered are customer care, technical support, help desk, telesales and other outsourced services. Responsibilities: Responding promptly to customer inquiries. Understand the customer's needs and assist with general inquiries, product support and troubleshooting via phone. Communicating with customers through various channels. Processing orders, forms, applications and requests. Keeping record of customer interactions, transactions, comments and complaints.
Global LingoResourcing Specialist
Oct. 2024 - Sep. 2025Cluj-Napoca, Cluj, RomaniaGlobal Lingo is a fast-growing professional Language Service Provider, with a global footprint featuring offices spanning the UK (Global HQ), Romania, Guatemala and the USA. We are committed to be a caring, open and inclusive company – we are an ambitious business but with a family culture. We are agile and have a can-do attitude, which puts service and quality at the absolute forefront. At Global Lingo we are passionate individuals who love what we do. Responsibilities: - Freelance linguist recruitment campaigns. - Negotiating rates with suppliers. - Maintaining an up-to-date database of suppliers including rates, time zones and specialisms. - Tender support and advice to our Sales and Quotes departments - Supplier underperformance monitoring and adequate case resolution - Working within set budgets and ensuring these are met. - Actively contributing to improvement of systems and procedures. Identifying issues and proposing solutions. - Pricing/market research to aid Sales and Quotes Departments in their activity - Processing and sorting out the incoming linguist-complaints - Ensuring compliance with processes like background checks, documentation - Pushing for innovations - Designing and implementing testing frameworks to evaluate linguists' abilities - Being proactive about process improvements and automation to streamline workflows - Supporting new colleagues and mentoring them in complaint handling or quality control tasks. At Global Lingo, I have consistently recruited top-tier talent, ensuring the selection of exceptional linguists who have become key contributors to our success. My effective handling of complaints earned me the moniker "Queen of Complaints," a testament to my dedication and skill in managing customer concerns. In my role, I am a bridge between Global Lingo, its linguists, and its clients.
Optim SolutionOperator
Oct. 2023 - Oct. 2024Cluj-Napoca, Cluj, Romania- adding value to the existing online activities; - implementation of new projects; - taking over, verifying, and managing orders from the moment they are received until delivery is completed; - handling customer returns and receiving merchandise from suppliers; - communicating with product/service suppliers; - providing online/over the phone support to customers; - managing the store's inventory I take pride in my ability to de-escalate customer complaints, often transforming tense situations into positive interactions where customers respectfully address me as "miss" by the end of the call.
Hotel TransilvaniaFront Desk Receptionist
Jul. 2023 - Oct. 2023Cluj-Napoca, Cluj, Romania- carrying out specific operations for the arrival and departure of customers - operating the hostware system - ensuring payment is made by clients, issuing invoices - offering hotel services to the client - resolving customer complaints - organization of the general framework for opening and closing the activity of the reception point. - knowledge of all the facilities that the hotel offers, details about the restaurant, menu, room service and dry cleaning. - providing accurate information about attractions and places to visit near the hotel and beyond.
Global LingoResourcing Coordinator
Jul. 2021 - Jul. 2023Global Lingo is a fast-growing professional Language Service Provider, with a global footprint featuring offices spanning the UK (Global HQ), Romania, Singapore, Australia, Guatemala and the USA. We are committed to be a caring, open and inclusive company – we are an ambitious business but with a family culture. We are agile and have a can-do attitude, which puts service and quality at the absolute forefront. At Global Lingo we are passionate individuals who love what we do. Responsibilities: - Freelance linguist recruitment campaigns. - Negotiating rates with suppliers. - Maintaining an up-to-date database of suppliers including rates, time zones and specialisms. - Tender support and advice to our Sales and Quotes departments - Supplier underperformance monitoring and adequate case resolution - Working within set budgets and ensuring these are met. - Actively contributing to improvement of systems and procedures. Identifying issues and proposing solutions. - Pricing/market research to aid Sales and Quotes Departments in their activity - Processing and sorting out the incoming linguist-complaints - Completion of any other department-specific tasks At Global Lingo, I have consistently recruited top-tier talent, ensuring the selection of exceptional linguists who have become key contributors to our success. My effective handling of complaints earned me the moniker "Queen of Complaints," a testament to my dedication and skill in managing customer concerns.
FSA TechnologiesOrder Specialist
Dec. 2020 - Jun. 2021
Iron MountainData Entry Specialist
May. 2017 - Dec. 2020
Asociatia ReciprocaTranslator(voluntar)
Sep. 2015 - Dec. 2015
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