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Work Background
Wilson Computer Support/TeamAlertAccounting Specialist - Remote
Mar. 2024 - Jul. 2025- Solely managed all financial operations for two affiliated businesses, ensuring accuracy, compliance, and timely reporting
- Oversaw end-to-end accounting functions including invoicing, accounts receivable/payable, collections, and vendor relations
- Executed bank and intercompany reconciliations, posted payments, and maintained general ledger integrity
- Led month-end and year-end closing procedures, delivering clean financials for CPA review
- Streamlined workflows and implemented process improvements to enhance efficiency and reduce errors
Robert HalfFull Time Engagement Professional
Feb. 2024 - Mar. 2024Des Moines, Iowa, United States
MitteraAccounts Payable Team Lead - Hybrid
Mar. 2023 - Jan. 2024United States- Directed AP operations across 23 locations, coordinating with processors, approvers, and management to ensure timely and accurate payment processing
- Managed rush payments and service holds, maintaining vendor relationships and resolving urgent issues with precision
- Prepared vendor accounts for bi-weekly check runs and audited for data integrity, proper approvals, and release of holds
- Led onboarding and training for new hires, cross-trained existing staff, and provided ongoing development for a team of 12
- Investigated and implemented new procedures to improve workflow efficiency and compliance
- Reconciled complex vendor accounts internally and externally, resolving discrepancies and ensuring financial accuracy
- Recovered over $206,000 in misapplied invoices and tax errors within six months through detailed audits and vendor negotiations
Aston CarterAccounts Payable Team Lead
Oct. 2022 - Mar. 2023United States, Des Moines- Promoted to Team Lead after two months of AP training, recognizing strong performance and leadership potential
- Oversaw daily payment processing and managed escalations for high-value vendor accounts
- Led training initiatives for new hires and provided ongoing support to team members to ensure accuracy and efficiency
- Reconciled complex, high-dollar accounts, resolving discrepancies and maintaining financial integrity
- Acted as primary point of contact for internal teams and vendors regarding payment issues and procedural updates
South American BeefAccounts Receivable Lead
Jan. 2022 - Oct. 2022United States, Des Moines- Managed daily AR collections exceeding $5 million, ensuring timely receipt and accurate application of payments
- Applied cash from wires, ACH transfers, checks, and lockbox deposits using daily bank statements
- Researched short-pay documentation and issued credits when appropriate, maintaining clean receivables and client trust
- Submitted claims to logistics providers for delivery discrepancies and coordinated resolution
- Analyzed customer financials and credit histories to assess risk and determine credit terms for new and existing clients
- Reconciled COD accounts to confirm payment receipt and proper allocation
- Reviewed and corrected invoices prior to distribution, minimizing billing errors and delays
- Synthesized aged short-pay receivables into comprehensive documentation packets for client review and payment approval
- Performed cash flow analysis to evaluate creditworthiness and mitigate financial exposure
- Acted as liaison between clients and internal teams, resolving account inquiries while upholding a positive company image
- Identified and pursued delinquent accounts through written correspondence, phone outreach, skip tracing, and structured payment arrangements
Iowa StaffingOffice Manager
Jun. 2021 - Nov. 2021United States, Ankeny- Managed full-cycle hiring processes including recruitment, onboarding, orientation, and cross-training for new employees
- Provided comprehensive HR support, addressing employee relations, policy enforcement, and workplace concerns
- Oversaw facility security protocols, issuing temporary and permanent badges for staff and visitors
- Coordinated front office purchasing through approved vendors and corporate channels, ensuring cost-effective procurement
- Administered forklift training and licensing, including programming and distribution of access cards
- Maintained system access records and password databases; generated regular reports for warehouse management
- Founded and led the Employee Relations Committee, organizing employee engagement initiatives and community outreach programs
TalentBridgeExecutive Office Escalated Complaints - Remote
Mar. 2021 - Jun. 2021United StatesTemporary assignment with Wells Fargo Home Mortgage
Iowa Department of Public HealthContact Tracer - Remote
Nov. 2020 - Mar. 2021- Conducted structured interviews with COVID-19 positive individuals across Iowa to gather data on symptoms, exposure, and illness progression
- Ensured completeness and accuracy of case documentation by reviewing and finalizing reports submitted by other contact tracers
- Maintained confidentiality and adhered to public health protocols while supporting statewide efforts to track and contain the virus
Wright Tree ServiceContact Tracer - Hybrid
Oct. 2020 - Nov. 2020United States, West Des Moines- Developed and implemented a comprehensive contact tracing program for COVID-19 positive employees across California locations
- Ensured full compliance with California state legislation, OSHA guidelines, and Workers’ Compensation requirements
- Conducted in-depth research and direct outreach to gather all required documentation and health data for state reporting and internal protocols
2020 CensusField Supervisor - Remote
Feb. 2020 - Oct. 2020United States, Indianola- Led new hire training for enumerators, providing instruction on procedures, compliance, and field protocols
- Delivered ongoing coaching and support to address on-the-job challenges and ensure data collection accuracy
- Assigned cases, monitored progress, and conducted quality reviews prior to submission to the field office
- Reviewed and approved employee timecards, ensuring compliance with federal reporting standards
WalmartCAP2 Supervisor
Nov. 2019 - Jan. 2020United States, Indianola- Supervised nightly CAP shift, overseeing unloading of delivery trucks, inventory sorting, and shelf stocking across multiple departments
- Managed a team of approximately 15 associates, providing direction, support, and performance oversight to ensure efficient store replenishment
- Held manager-level access and responsibilities, including securing the facility, resolving operational issues, and maintaining compliance with store protocols
Iowa Workforce DevelopmentEmployer Liability Specialist, Backup Training Liaison, Receptionist
Dec. 2016 - Oct. 2019United States, Des Moines- Conducted inbound and outbound calls to individuals with unemployment benefit overpayments, initiating recovery efforts and resolving account discrepancies
- Utilized IRS systems to recover federal tax funds from fraudulent overpayment cases and collaborated with attorneys on high-balance accounts forwarded for felony prosecution
- Established payment plans in accordance with Iowa Code, ensuring legal compliance and financial accountability
- Partnered with the Investigation Department to validate fraudulent balances and facilitate account reinstatement upon full repayment
- Performed skip tracing to locate claimants and pursue outstanding debts
- Supported training efforts for receptionists and Employee Liability Specialists, enhancing team knowledge and consistency
- Worked closely with the Appeals Department to ensure claimants received accurate appeal rights and guidance on next steps
- Managed front desk operations, including greeting visitors, verifying identification, and directing individuals to appropriate Iowa Workforce locations
- Controlled access to secure parking areas and monitored visitor entry to maintain facility security
- Received and distributed inbound deliveries from carriers and individuals, ensuring timely and accurate handling
- Maintained the training database and tracked management certifications to support compliance and professional development
Delta Dental of IowaCustomer Service and Care Coordinator
Apr. 2014 - Dec. 2016United States, Johnston- Provided inbound customer support for members, dental offices, and state agencies, resolving inquiries and delivering clear explanations of claim outcomes
- Handled patient complaints and dental office appeals with professionalism and accuracy, ensuring timely resolution and compliance with plan guidelines
- Keyed and adjudicated Level 1 and Level 2 claims, reviewed supplemental documentation, and processed online inquiries for further evaluation
- Created and maintained comprehensive filing systems for both on-site and off-site records, including claims, correspondence, return mail, and miscellaneous documentation
- Managed daily mail operations and distributed Explanation of Benefits (EOBs) and remittance advices on a scheduled basis
- Led end-to-end training for new hires, developed detailed training documentation tailored to various learning styles and responsibilities
- Cross-trained across multiple functions to support operational flexibility and team coverage
- Handled escalated supervisor calls and provided detailed claim analysis to dental offices, identifying errors and trends to improve accuracy and service delivery
UnityPoint HealthCustomer Service
Mar. 2010 - Mar. 2014United States, Des Moines- Initially hired as an outbound collector, managing patient account follow-ups across all hospitals within the system
- Transitioned to inbound customer service, resolving patient inquiries, billing concerns, and account discrepancies with empathy and accuracy
- Advanced to financial assistance processing, reviewing applications, determining eligibility for presumptive charity, and applying adjustments based on approved aid
- Returned to collections with expanded responsibilities, including direct communication with third-party collection agencies
- Compiled comprehensive account packets for external collections, documenting full claim histories, correspondence, and financial activity to ensure compliance and transparency
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