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Work Background
Quality & Reliability Engineering Manager
VodafoneQuality & Reliability Engineering Manager
Jun. 2022Cairo, EgyptRole description: - Taking the accountability of planning, organizing, and the execution of the technology shared services transformation and onboarding projects in different local markets and group functions. - Ensure that all active projects are running smoothly, including budgets, resourcing and meeting milestones. - Maintain and manage the engagement of different local markets senior management team during the program time assuring the full line of sight alignment and satisfaction - Accountable of the TSS engineering demands management team, including pricing, forecasts and customers signoff. - Drive the Agile delivery across different programs assuring the resiliency and consistency across different technology streams, - Accountable of the TSS integration Center governance ,CAPEX budget and business KPIs Key Accountabilities: • Design and implement the project management framework and methodology to meet the global standards and best practices inherited from the corporate strategy. • Overseeing technical projects in alignment with organizational goals, • Plan, manage and own the organizational structure and changes, maintain the healthy status of the PMO and IC teams • Researching and recommending new methodologies ,tools and solution assuring the best in class capabilities • Accountable of the customer’s satisfaction, partner’s satisfaction and customer’s relation management. Core Competencies: • Experience of commissioning services from third parties and managing relationships with technical teams , senior management suppliers and contractors • Ability to translate organizational direction into specific team and individual job expectations, managing performance through effective monitoring, coaching, and feedback • has skills to Influence results through appropriate staffing, budgetary management and maximization of available resources • Demonstrably effective at providing timely, concise, audience-appropriate information orally and in writing
Quality & Reliability Engineering Manager
VodafoneQuality & Reliability Engineering Manager
Jun. 2022Cairo, EgyptRole description: - Taking the accountability of planning, organizing, and the execution of the technology shared services transformation and onboarding projects in different local markets and group functions. - Ensure that all active projects are running smoothly, including budgets, resourcing and meeting milestones. - Maintain and manage the engagement of different local markets senior management team during the program time assuring the full line of sight alignment and satisfaction - Accountable of the TSS engineering demands management team, including pricing, forecasts and customers signoff. - Drive the Agile delivery across different programs assuring the resiliency and consistency across different technology streams, - Accountable of the TSS integration Center governance ,CAPEX budget and business KPIs Key Accountabilities: • Design and implement the project management framework and methodology to meet the global standards and best practices inherited from the corporate strategy. • Overseeing technical projects in alignment with organizational goals, • Plan, manage and own the organizational structure and changes, maintain the healthy status of the PMO and IC teams • Researching and recommending new methodologies ,tools and solution assuring the best in class capabilities • Accountable of the customer’s satisfaction, partner’s satisfaction and customer’s relation management. Core Competencies: • Experience of commissioning services from third parties and managing relationships with technical teams , senior management suppliers and contractors • Ability to translate organizational direction into specific team and individual job expectations, managing performance through effective monitoring, coaching, and feedback • has skills to Influence results through appropriate staffing, budgetary management and maximization of available resources • Demonstrably effective at providing timely, concise, audience-appropriate information orally and in writing
Project Mgmt. & Demand, MGR
VodafoneProject Mgmt. & Demand, MGR
Nov. 2020 - Jun. 2022Cairo, EgyptRole description: - Taking the accountability of planning, organizing, and the execution of the technology shared services transformation and onboarding projects in different local markets and group functions. - Ensure that all active projects are running smoothly, including budgets, resourcing and meeting milestones. - Maintain and manage the engagement of different local markets senior management team during the program time assuring the full line of sight alignment and satisfaction - Accountable of the TSS engineering demands management team, including pricing, forecasts and customers signoff. - Drive the Agile delivery across different programs assuring the resiliency and consistency across different technology streams, - Accountable of the TSS integration Center governance ,CAPEX budget and business KPIs Key Accountabilities: • Design and implement the project management framework and methodology to meet the global standards and best practices inherited from the corporate strategy. • Overseeing technical projects in alignment with organizational goals, • Plan, manage and own the organizational structure and changes, maintain the healthy status of the PMO and IC teams • Researching and recommending new methodologies ,tools and solution assuring the best in class capabilities • Accountable of the customer’s satisfaction, partner’s satisfaction and customer’s relation management. Core Competencies: • Experience of commissioning services from third parties and managing relationships with technical teams , senior management suppliers and contractors • Ability to translate organizational direction into specific team and individual job expectations, managing performance through effective monitoring, coaching, and feedback • has skills to Influence results through appropriate staffing, budgetary management and maximization of available resources • Demonstrably effective at providing timely, concise, audience-appropriate information orally and in writing
Program Manager
VodafoneProgram Manager
Sep. 2018 - Jun. 2020
Integration Center PMO & Demand Team leader
VodafoneIntegration Center PMO & Demand Team leader
Mar. 2017 - Nov. 2020Cairo Governorate, Egypt
Projects Lead
VodafoneProjects Lead
Dec. 2015 - Oct. 2020Egypt• Provide Guidance and support to all the projects getting delivered by the System engineering and Automation teams. • Confirming the proper resource allocation, efficient resource utilization and the Quality of the deliverables on all the projects in the area. • Accountable on tracking the financial status of the Projects of the area and whether they are on track or not. • Identifying the possible risks, encountered challenges and proposing the proper mitigation actions. • Improving the performance of the delivery in the projects with in the area. • Providing support and Consultancy to the Project managers and the senior project managers with in the area • Manages large size projects/programs • Develops project/program strategies and consolidated plans, and identify the methods and tools required • Evaluates programs progressions and quality • Delegates responsibilities effectively to other project managers in the same program • Review project proposals or plans to determine time frame, funding limitations, and procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project. • Provides status reports to management
Sr. Project Manger
VodafoneSr. Project Manger
Jul. 2015 - Jun. 2020• Manages large size projects/programs • Develops project/program strategies and consolidated plans, and identify needed methods & tools • Ensures efficient integration and communication among the various project work streams and business stakeholders • Adheres to best project management practices and methodologies • Evaluates gaps in work efficiency and enforces effective resolutions& Ensures that goals and objectives of the program are accomplished within prescribed time frames and funding parameters. • Owns the requirements gather processes and ensures that such requirements are well integrated within technology plans. • Manages all the projects’ related activities (scope, planning, reporting,.), timely reporting on, and addressing risks as they arise. • Collaborates with the solution architect, tools engineers, business analysts and program managers in order to determine the technical direction, system design and implementation plan. • Manages day-to-day activities of the Automation centre of excellence team to ensure each project remains on schedule and on budget. • Creates, maintains and tracks project plans and schedules, cost estimates and issue logs • Provides status reports to management • Work with the Supplier to obtain necessary resources to support the team's requirements. • Create an environment oriented towards trust, openness, creative thinking, and cohesive team • Provide the team with a vision of projects’ objectives. • Highly motivated, self-starter with a technical background and a commitment to achieving results. • Drives and controls the monitoring quality, performs audits and CSI. • Drives improvements in day to day automation Centre of excellence operational activities *Plan, structure, lead and execute projects of variable risk and complexity. *Maximize the opportunity for current and future hosting services in European markets *Enable future revenues by effective management of projects and costs
Senior Mobile Payment Engineer
VodafoneSenior Mobile Payment Engineer
Jul. 2013 - Jun. 2015EgyptJob main Roles: • Ensure the Availability and reliability of VMT service • Solve all assigned incidents and fulfill the assigned service request • Implement all required changes to improve the service operation • Enhance the performance of Database clusters of the platform • Implement the proactive database activities to improve the systems Performance • Handling cross Functions within the team Like change management, user management, knowledge management, process management and resource management • Responsible for the knowledge management with the team • Accountable for the training plans for the team members • Accountable for all the development trainings to be provided to the members • Accountable as an experienced resource to provide consultancy & couching to the team members to the below list of Functionalities that are within scope 1- DB administration & development 2- Application Operation 3- Service support 4- change management 5- Process Mgmt 6- Resource Mgmt & coordination •Support the pillar leads and the Team leader on any service or team related activities • Handling Escalations with in the Service and the Roles Scope • Allocated to Mobile payment Projects to provide Process review and cover some of the service transition Functions on onboarding new Markets Ex: The G2 release Project - Review the support model - Gather the requirements needed by the SLS to provided the agreed level of support - Organization & Coordinations Ex: Traning waves for providing service support - Alignment on agreed deliverables - Getting engaged in other Projects with in the Mobile Payment service - Getting engaged in other internal projects
Mobile Payment Problem Management Pillar lead
VodafoneMobile Payment Problem Management Pillar lead
May. 2013 - Jan. 2014Egypt
Change Management & Service Operation Support pillar Lead
VodafoneChange Management & Service Operation Support pillar Lead
Jan. 2013 - Jun. 2015EgyptJob main Roles: • Owns the Leadership of the Change management & Service Operation pillar for the mobile Payments team which owns the following functions: 1- Change Management 2- User Access Management 3- Reporting 4- Quality 5- Resource Management 6- Process Managements • Responsible for coaching the resources assigned to the pillar • Ensure the Availability and reliability of VMT service • Responsible for delivering the monthly and weekly reports • Responsible for the follow up on the KPIs and objectives assigned the functions under the pillar. • Responsible for the improvement actions of the functions assigned to the pillar • Responsible for Providing Back up to the resources in case of unavailability
Mobile Payment Engineer
VodafoneMobile Payment Engineer
Oct. 2010 - Jul. 2013• Ensure the Availability and reliability of VMT service • Solve all assigned incidents and fulfill the assigned service request • Implement all required changes to improve the service operation • Enhance the performance of Database clusters of the platform • Implement the proactive database activities to improve the systems Performance • Handling cross Functions within the team Like change management, user management, knowledge management, process management and resource management
Mobile Monitoring Application Engineer
VodafoneMobile Monitoring Application Engineer
Jan. 2010 - Sep. 2010Job main Roles:  is responsible to provide monitoring and technical support for global services platforms, network elements and systems  Insure that All data links and transfer points are up and running according to the agreed QoS, and operation standards  Insure that that All data and messaging services is up and running according to the agreed QoS  Respond to the platforms alarms through the monitoring tools
Technical Support Engineer
VodafoneTechnical Support Engineer
May. 2009 - Dec. 2009Global Service Desk (Consumer)Job main Roles:  The Service Desk Support Engineer is responsible for providing Global IT support for all Vodafone Operating Companies around the world acting as a front line to 2nd line teams regarding consumer services
Support Engineer
VodafoneSupport Engineer
Sep. 2008 - Apr. 2009Global Service Desk (Infrastructure)Job main Roles:  The Service Desk Support Engineer is responsible for providing Global IT support for all Vodafone Operating Companies around the world acting as a front line to 2nd line teams regarding infrastructure Services
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