Cerner CorporationEngagement Owner
May. 2010 - May. 2011Remote• Conducted software training of various health care solutions for implementation in facilities and hospitals.
• Project Management and Planning of training schedule to suit the client’s needs.
• Built client sites and domains based on the client’s specifications.
• Provided go-live and post go-live monitoring of key performance indicators to ensure success.
• Served as the primary relationship owner for client solution troubleshooting and consultation. • Collaborated with Cerner business units including support, sales, operations, and development to address client issues.
• Consulted in workflow analysis, requirements, design, validation, and application build during implementation.
• Consulted on Cerner business process with client work groups regarding integrations and any global or local build. • Effectively communicated status updates of tasks and project plans to appropriate Client and Cerner project team members, the client, and any stakeholders at all levels. • Established and maintained relationships at the appropriate level between Cerner and Client, to provide appropriate escalation of issues, solution benefits. Achieved client alignment by regularly reviewing project deliverables and status.