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Work Background
Spectrum Brands, IncIT Communications Manager and Technical Trainer
Apr. 2018 - May. 2025Middleton, Wisconsin, United States• Developed instructional videos and browser-based, self-guided learning modules using tools like Camtasia to train ~5,000 global employees on Microsoft Teams and ServiceNow, improving remote collaboration and IT self-service during the 2020 transition to remote work.
• Partnered with C-suite leadership to update and publish IT policy documentation; Audited, revised, and standardized all IT policies affecting company-wide personnel by collecting outdated and fragmented documents, drafting missing policies using established templates, and validating content with SMEs; secured C-suite approval, archived documents in appropriate repositories, and published signed, version-controlled PDFs with annual review cycles on the IT SharePoint site.
• Redesigned the IT SharePoint site to clearly distinguish internal and external IT functions: improving end-user navigation and access to support services by creating intuitive, role-specific pages for each IT area (e.g., Security, Service Management, End User Support). Built and maintained SharePoint sites for better understanding of the functions of division areas within IT.
• Developed and distributed timely, targeted communications for teams, departments, and the broader organization regarding planned IT outages; attended weekly Change Advisory meetings to identify user-impacting changes, collaborated with SMEs for accuracy, and significantly reduced disruption complaints by enabling departments to prepare for downtime.
UW HealthLearning And Development Specialist
Dec. 2014 - Oct. 2017Madison, Wisconsin, United States• Learning solutions developer for more than 17,000 employees, physicians, and medical staff at six hospitals and over 90 outpatient sites and office locations.
• Reduced facilitating hours by more than 240 per year by creating a series of new leaders’ videos. This also reduced the number of course re-enrollments by 70%.
• Designed numerous videos for HR-Benefits team to describe the company benefits and perks packages.
• Co-facilitated new employee onboarding on a bi-weekly basis for between 25 and 150 new hires.
CUNA Mutual GroupInstructional Designer
Jun. 2011 - Oct. 2014• Developed communication frameworks, webinar messaging, and scripts used by leaders and customer-facing teams.
• Simplified complex financial topics into accessible storytelling for organizational alignment and product transformation.
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