Lara Henry

Registrar @R1RCM

Data Entry AssociateTyping SpecialistData Entry SpecialistData EntryProject CoordinatorOffice AdministratorOffice AssistantPersonal AssistantAdministrative AssistantAssistantCustomer Retention SpecialistCustomer Care SpecialistLive ChatClient Relations SpecialistCustomer ServiceCustomer Support RepresentativeCall CenterCustomer Success ManagerAccount ManagerSales & BizDev

I am an expert in building trust and comfort, creatively solving problems, de-escalating tense situations, and explaining technical concepts understandably. When not talking with customers, I can fix copy, editing for clarity, proper grammar and audience.

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Work Background

Medical Registrar

R1 RCMMedical Registrar

Dec. 2022Utah, United StatesManage multiple programs and platforms in different medical settings, collecting details from patients in high-pressure, heavily regulated situations. Function around clinicians interrupting the registration process for emergent clinical care. Assist patients in completing registration and collecting insurance information regarding health plans and coverage. Provide diverse services in multiple hospitals.

Metadata Vice President and Product Manager

Backstage Library WorksMetadata Vice President and Product Manager

May. 2018 - Feb. 2021Provo, Utah, United States

Account Representative

Backstage Library WorksAccount Representative

Sep. 2015 - Apr. 2018Provo, Utah Area

Client Support Manager

Backstage Library WorksClient Support Manager

Feb. 2013 - Nov. 2015

Cataloging Project Manager

Backstage Library WorksCataloging Project Manager

Jan. 2004 - Apr. 2006Provo, Utah Area

President

Backstage Library WorksPresident

Oct. 2001 - Nov. 2003Provo, Utah Area

VP Operations

MARCLinkVP Operations

Oct. 1998 - Oct. 2001Provo, Utah Area

Project Manager

Ameritech Library ServicesProject Manager

Jan. 1993 - Dec. 1998

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Personal Pitch

Editing & Customer Service Expertise

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