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Work Background
ExperianSenior Project Manager
Sep. 2024United StatesSenior Project Manager for Telephony/IVR/Calabrio- managing Scrum team and acting as Scrum Master for the team. Resolving blockers and moving the team throughout the sprint while providing sprint reporting. Managing teams in India, UK, USA and Costa Rica. Working with PRODUCT managers(owners) for clear agile objectives
USTSenior Project Program Manager
Aug. 2022 - Sep. 2024San Jose, Costa RicaRunning 250 parallel migrations for end of life legacy software. Program manager working with clients to update their endpoints to ensure client connectivity. Working with teams in the UK/INDIA/EU/ASIA
AllyisIT Project Manager
Feb. 2022 - Dec. 2022San Jose, San Jose, Costa Rica● Worked with product management, development, and engineering teams to determine requirements and assess the full scope of technical requirements for BlockChain Projects ● Produced dashboards, roadmaps, plans and documentation to support project efforts, communicate status and manage stakeholder expectations using JIRA (Atlassian products)
● Balanced business needs versus technical capabilities using several hats as a Scrum Master, Product Owner and an Agile Coach for my PMO team
AsoBlockchain Costa RicaBoard Member
Jul. 2021San Jose, Costa Rica
EYTechnical Project Manager / Scrum Master
Jun. 2021 - Jan. 2022Costa RicaWorked with product management, development and engineering teams to determine requirements and assess the full scope of technical requirements.
Produced dashboards, roadmaps, plans and documentation to support project efforts, communicate status and manage stakeholder expectations.
Balanced business needs versus technical capabilities and assess the impact on the project due dates and deliverables.
Ran standup, workgroup meetings, identifying action items and addressing blockers to keep projects on track.
Possessed the technical ability to understand API’s, and potential coding languages such as REACT, JavaScript, html, Blockchain, Polygon, Secure Agents, Ensured that the project targets are met within the project timeline and costs, and monitor and control all stages of the project life cycle.
Suggested reasonable solutions and plans for the problems in the process of the project.
Improved process inputs, streamline workflows and project management tools
VMwareBusiness Test Lead
Aug. 2020 - Aug. 2021Costa RicaOversaw delivery of all Functional testing activities for assigned Program or Area as appropriate.
Ensured co-ordination between Functional testing, Performance and Automation Testing teams for assigned Area
Took responsibility for ensuring QA delivery and management of Test resources, Pipeline, Status Reporting, Test Plans, Cases, Scripts, Results, Test Readiness Reviews, post-implementation Reviews
Reviewed and approved test plans ensuring alignment with standards in Salesforce (CMT)
Chose appropriate quality initiatives to implement during each phase of the system development life cycle in an agile cumulative.
Responsible for the development of Solution and testing policies, standards and procedures
Managed Team workload, performance and delivery targets
Developed and maintain strong working relationships with other IT Services, IT Solutions functions and customers to expedite delivery of IT solutions
Shipley Associates: We Help Companies Win BusinessProposal Manager
Aug. 2018 - Jul. 2020Costa RicaCoordinated proposal process, following Shipley standard procedures, including planning, review, and production of statements of qualifications and proposals.
Gathered and researched information to include in proposals, including resumes and project summaries.
Reviewed, organized, and edited written documentation to improve clarity.
Provided final quality control check, including proofreading for grammar, request for proposal (RFP) compliance and conformance to established strategies and plans.
Verified complex technical solutions, strategies and themes are easily understandable, readable and compelling.
Experience with the CRM databases such as RFPIO and other proposal management software. Candidate for certification of Microsoft Dynamics 365 on all its modules.
Intertec InternationalAgile IT Project Manager
Oct. 2016 - Jul. 2018Costa RicaPlans, directs and coordinates activities of fixed duration, inter or cross departmental project(s) to ensure that the goals or objectives of the project(s) are accomplished within prescribed timeframe and budgetary parameters. Guarantees the quality of the product provided to the clients. Generally gets involved in projects of high financial impact and significance. Essential Duties and Responsibilities:
• Communicate with project stakeholders in an appropriate and effective manner
• Coordinate project activities between all stakeholders as well as with external contractors and suppliers
• Manages the exposure and risk on project
• Read, analyze, and ensure alignment with policies
• Communicates clearly and effectively at all levels of the organization, using verbal and written communication as appropriate
• Organize information clearly and precisely
• Research, extract and analyze statistics and other information and prepare comprehensive reports
• Develop and recommend project management controls for assigned projects
• Handle all internal and external contacts with courtesy, diplomacy, and tact
• Facilitates resolution to conflicts and disagreements
• Demonstrates a business-focused approach, aimed at delivering results and value to the customer
• Write reports, business correspondence and other complex documents
• Effectively present information and respond to questions from groups, managers, customers, and others
• Displays adaptability and flexibility to deal with the non-routine or unexpected situations
• Demonstrates competence in key areas of management and leadership expertise including communication and relationship building, staff direction and motivation, financial planning and control, quality management, risk analysis and the achievement of targets
CAN CapitalBusiness Systems Analyst - PM
Jun. 2014 - Sep. 2016Costa Rica• Documenting the use cases/user stories and functional and non-functional requirements, and system behavior
• Documenting system impacts, data flows and exchange between systems
• Skillfully elicit, translate and simplify requirements between business and IT, and work with technology team to refine project requirements and drive the design or review of test cases, process change requests, and manage a project's scope, acceptance, installation and deployment to confirm all IT solution development and that line of business goals are met • Working with Line of Business partners to develop and define strategic goals, roadmaps to achieve those goals, and success criteria to confirm goals have been met
• Working with Line of Business partners to develop and define technology project scopes, requirements, and operational impacts (migrations support, etc.)
• Develop deep and broad Lending business functional and domain knowledge to enable effective business analysis and requirements planning and enhance IT's business knowledge base
• Ensure effective consultation with business partners in exploring and applying innovative solution ideas to address business opportunities and challenges
• Manage Requirements organization, prioritization and their lifecycle/traceability through technical solution delivery and transition to support and operations
• Create standard business process models as well as conceptual prototypes and mock-ups when necessary
• Participate in System Integration testing for delivery teams and User Acceptance Testing
• Lead small sustainment/enhancement projects
• Develop and sustain effective trusted advisor relationships and partnerships with key Business stakeholders including senior leaders and managers in order to provide relevant insights and advice about leveraging technology for business effectiveness and competitiveness
Bank of AmericaSenior Operations Analyst
Nov. 2010 - May. 2014Senior Operations Analyst - H6
Amazon.comTier 2 Tech Support
Sep. 2009 - Nov. 2010HerediaDigital and tech support at Amazon for Kindle and digital services
SEO sistems HMCompany Owner
Jan. 2006 - Aug. 2009MORAVIAOwner of the company and web sites under own initiative IN Moravia Employed more than 200 people in my company in San Jose, Had more than 50 people on day and night shifts Costa Rica working for me at one time. Provided marketing campaigns to dating websites.
Hotel TacotalGeneral Manager for Hotel Tacotal
Jan. 2000 - Feb. 2006La Fortuna, San Carlos.Hotel Finance Manager and GM (Full Time) La Fortuna, General Manager of the entire hotel in every single administrative and financial way for my family's hotel.
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