Carol Makata

Customer Support Specialist | Virtual Assistant | Data Entry Specialist

ZambiaData Entry AssociateOffice AdministratorOffice AssistantAdministrative AssistantComplaint Resolution SpecialistCustomer Care SpecialistHelp Desk SupportCold Calling SpecialistTelemarketerOutbound Sales SpecialistData Entry SpecialistTranslatorCopywritingPersonal AssistantAssistantLive ChatTechnical Support AgentSales RepresentativeCustomer Support Representative🎓 StudentHRITTyping SpecialistData EntryChat SupportCustomer ServiceCall Center SupervisorCall Center

Experienced Customer Support and Virtual Assistant professional with over 5 years of experience in both remote and onsite environments. Skilled in handling customer inquiries chat, email, and phone, with a strong focus on delivering high customer satisfaction. Proven ability to manage administrative tasks including scheduling, data entry, documentation, and workflow coordination. Experienced in team support, onboarding, and improving operational efficiency. Tech-savvy, reliable, and detail-oriented, with strong skills in Microsoft Office, Google Workspace, and online communication tools. Committed to providing efficient support and helping businesses run smoothly.

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