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Work Background
UNFISenior Director, IT Operations
Feb. 2023 - Jul. 2024Providence, RIDirected all IT systems and production operations, ensuring seamless functionality and reliability. Supervised teams responsible for maintaining platforms, networks, and storage, while executing business continuity and disaster recovery (DR) plans, application development, software management, service management, and overall team management. Achieved a 15% year-over-year reduction in outstanding vulnerabilities across the environment to meet service-level agreements. Established a system that automated 85% of monthly application patches, significantly reducing vulnerabilities and allowing teams to focus on manual patching for the remaining 15% of applications. Built and managed a Cloud Operations team responsible for the delivery, tuning, optimization, performance, and financial management of workloads and IT services across various cloud providers, including AWS, Azure, and GCP. This initiative ensured efficient and cost-effective cloud operations. Successfully decreased the annual operating budget year-over-year through strategic contract renegotiations, elimination of unnecessary contracts, and guiding business transformation to implement maintenance technologies. Optimized the growth-focused environment by consolidating systems, resulting in significant cost savings. Led a staff of over 120 members, including several managed service contracts, managing a $10 million capital budget and a $55 million operational budget annually. Ensured effective resource allocation and financial management to support the company’s strategic goals.
UNFISenior Director, Technology Engineering
Jul. 2017 - Feb. 2023Providence, RIDirected a team in the design, build, and implementation of a new IT infrastructure, encompassing servers, storage, and systems. This included both virtual and physical desktop engineering, ensuring a robust and scalable IT environment. Revitalized and implemented a wide range of technologies, including servers, networks, storage solutions, virtual environments, Citrix desktops, and databases. Delivered numerous improvement projects that enhanced the overall efficiency and performance of the IT infrastructure. Earned the prestigious Circle of Excellence award for successfully migrating a data center with over 2000 servers in just 12 hours, achieving this without any additional outages. This project demonstrated exceptional planning, coordination, and execution skills. Led the IT infrastructure through the massive acquisition and integration of two $15 billion companies. This involved aligning IT systems, processes, and teams to ensure a seamless transition and continued operational efficiency. Showcased a motivational leadership style, serving as a voice of reason and a supportive leader to the management team. Held teams accountable for production goals while effectively navigating issues and limitations, fostering a collaborative and high-performing work environment. Led a staff of 40-60 members, managing a $20 million capital budget and a $30 million operational budget annually. Ensured effective resource allocation and financial management to support the company’s strategic goals.
UNFIDirector, Infrastructure Solutions
Apr. 2012 - Jul. 2017Providence, RIOversaw the management of servers, storage solutions, and disaster recovery efforts, ensuring the reliability and security of critical IT infrastructure. Collaborated with cross-functional teams to launch new systems, applications, and emerging technologies across 25 distribution centers. This involved coordinating with various stakeholders to ensure successful implementation and integration. Managed the purchasing, IT service delivery, installations, configurations, and server preparation for each distribution center, positioning them for virtualization. This strategic initiative enhanced operational efficiency and scalability. Earned the Golden Leaf Award for leading a supply chain modernization project. This project involved implementing innovative solutions to streamline operations and improve overall supply chain performance. Supported the company’s first-ever acquisition of a Canadian company with 5 data centers. Led the integration efforts for users, leadership, and systems, ensuring a smooth transition and alignment with the company’s IT infrastructure. Positioned the company for continuous growth by addressing large-scale issues and deploying new systems and applications in data and distribution centers. This proactive approach ensured the company remained competitive and adaptable. Standardized numerous processes and operationalized others to create consistency, redundancy, and accuracy across the organization. This initiative improved efficiency and reduced operational risks. Led a team of 30 staff members, managing a $10 million capital budget and a $20 million operational budget annually. Ensured effective resource allocation and financial management to support the company’s strategic goals.
UNFIManager of Windows Infrastructure & Virtualization
Nov. 2010 - Apr. 2012Providence, Rhode Island AreaOversaw the management and maintenance of Microsoft systems and MS-SQL infrastructure, ensuring high availability, performance, and security. This included configuring and optimizing SQL databases, managing backups, and implementing disaster recovery plans to safeguard critical data. Reintroduced virtualization as a strategic growth model within the organization, driving consistency and speed-to-build across the IT environment. This initiative involved deploying and managing virtual machines, optimizing resource allocation, and ensuring scalability to meet the growing demands of the business. Successfully managed a substantial budget of $3.5 million, ensuring cost-effective operations and strategic investments in technology. This included negotiating with vendors, optimizing expenditures, and ensuring that all projects were completed within budget constraints.
UNFISr. Systems Administrator
Oct. 2008 - Nov. 2010Providence, Rhode Island AreaManaged all activities related to a data center, including rack and cable server management, backups, and scheduling. Ensured the data center operated efficiently and reliably, supporting the organization’s IT infrastructure needs. Led the initiative to revamp the backup system by introducing a new product and redesigning business processes. This upgrade significantly improved bandwidth utilization and enhanced the overall efficiency of data backup operations. Conducted a thorough analysis of IT systems to determine backup requirements. Developed and implemented a detailed schedule to ensure all critical data was backed up regularly and securely, minimizing the risk of data loss and ensuring business continuity.
ShamRocksOwner / Operator
Jun. 2006 - Apr. 2009South Kingstown, Rhode Island, United StatesSuccessfully owned and operated a dynamic food service business that included a bar, restaurant, and nightclub. This role demanded a comprehensive understanding of various aspects of the food and beverage industry, from menu planning and inventory management to customer service and event coordination. Managed a team of 40 staff members, ensuring smooth operations across all facets of the business. This involved recruiting, training, and supervising employees, as well as fostering a positive work environment to maintain high levels of staff morale and productivity. Focused on delivering an exceptional customer experience by maintaining high standards of service and quality. This included overseeing daily operations, handling customer feedback, and implementing improvements to enhance the overall guest experience. Handled financial management responsibilities, including budgeting, forecasting, and financial reporting. Ensured the business remained profitable by closely monitoring expenses, optimizing revenue streams, and implementing cost-saving measures. Developed and executed marketing strategies to attract and retain customers. This included organizing events, promotions, and special offers to drive business growth and increase brand visibility.
Sane SolutionsIT Manager
Jun. 2001 - Jun. 2006North Kingstown, Rhode Island, United StatesManaged all aspects of IT operations for a small software development firm, ensuring seamless integration and functionality across various domains. Oversaw the deployment, maintenance, and support of desktop systems, ensuring that all employees had reliable and efficient workstations. This included hardware and software installations, troubleshooting, and user support. Administered the firm’s network infrastructure, including the configuration and maintenance of routers, switches, and firewalls. Ensured network reliability, performance, and security to support the firm’s development activities. Implemented robust security measures to protect the firm’s data and systems. This involved setting up firewalls, intrusion detection systems, and regular security audits to safeguard against potential threats. Managed the firm’s IT infrastructure, including servers, storage solutions, and virtualization technologies. Ensured high availability and performance of critical systems to support business operations. Oversaw the operation and maintenance of the firm’s data center, ensuring optimal performance and uptime. This included managing power, cooling, and physical security, as well as coordinating with service providers for any necessary upgrades or repairs.
BX.com, Inc.Director of Information Systems
Jan. 1998 - Jun. 2001Providence, Rhode Island, United StatesDesigned and led the development of the company’s internal ERP system, significantly enhancing operational efficiency and data management. This project involved coordinating with all departments to ensure the system met all internal requirements and streamlined business processes. Extended similar development services to the company’s external clients, managing and delivering complex projects for multiple stakeholders.
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