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Work Background
Freelance Product Work | AI for Small BusinessAI Solutions Developer (Freelance/Pro Bono)
May. 2025Downingtown, Pennsylvania, United StatesDesign and deploy GPT-based tools for small businesses to streamline operations and improve customer engagement. Applied user-centric design principles, prompt testing, and contextual AI tuning to deliver practical solutions with measurable business impact. - Built a “Social Media Studio” chatbot for a $21M/year locally owned grocery store that transforms weekly ad data into ready-to-publish social media content. Reduced content creation time by 50% and increased engagement by over 200%.
DeloitteChange Management Lead, Deloitte Technology
Aug. 2021 - Mar. 2025Part of Deloitte Global, the Technology Change Management team drives change and transformation efforts for technologies adopted by Deloitte’s member firms worldwide. The team partners with technology, business, and member firm stakeholders to ensure smooth adoption and sustained success of new platforms, processes, and digital solutions. My role: - Managed change management efforts for global technology initiatives, including Salesforce-based platforms and business transformations.
- Collaborated closely with project managers and technology teams to design and execute change roadmaps that aligned with project timelines and business priorities.
- Partnered with stakeholders of all levels, including c-suite, to understand needs, manage expectations, and drive successful outcomes.
- Completed all key phases of the Prosci change management methodology, including stakeholder analysis, communication plans, training development, and post-launch sustainment activities.
- Co-led Deloitte’s global Change Management Community of Practice, building a collaborative network for sharing best practices and elevating change capabilities across the network.
Hi-touch surface solutionsCo-Founder, HiTouch Surface Solutions
Mar. 2020 - Sep. 2022HiTouch Surface Solutions specialized in providing electrostatic disinfectant treatments to protect high-traffic commercial and public spaces from harmful pathogens. My role: - Co-founded HiTouch Surface Solutions to address critical sanitation needs in the hospitality industry during the COVID-19 pandemic
- Developed the company brand and product offerings
- Designed marketing materials and established a digital presence (website and social media)
- Managed company operations, including billing and invoicing, to ensure smooth delivery of services
DeloitteDigital Product Manager, Deloitte Global Brand
Oct. 2011 - Aug. 2021Philadelphia, Pennsylvania, United StatesAs part of Deloitte Global, the Global Brand team manages the firm’s global brand and digital presence- ensuring a cohesive, trusted identity for Deloitte’s 400,000+ professionals and millions of clients and stakeholders worldwide. This team collaborates highly with Brand, Marketing, and Digital experience teams from across Deloitte’s member firms. My roles: I progressed from an intranet content associate to a product manager, leading global digital experiences and brand initiatives. Starting with managing Deloitte’s global intranet site collection, I scaled up to oversee the entire company’s SharePoint site collections across countries. During this time I oversaw multiple platform functional and UI updates. After transitioning to the external digital environment, I managed the rollout of Deloitte’s first enterprise-wide social media management platform (built on Sprinklr) and was part of the team enhancing the logged-in user experience on Deloitte.com. Additionally, I played a key role in the firm’s purchase and strategic positioning of its top-level domain, .deloitte. Throughout this decade-long tenure, I built strong cross-functional partnerships and developed a deep understanding of how to balance brand consistency with local needs—driving high-impact digital initiatives that strengthened Deloitte’s global brand presence.
DeloitteKnowledge Management Sr. Associate, Global Consulting Knowledge Management
Nov. 2008 - Oct. 2011Greater Philadelphia AreaPart of the Global Consulting group, the Knowledge Management team’s mission was to harness and maximize the value of Deloitte’s vast knowledge base. The team collected, refined, and organized insights and project deliverables from consulting engagements worldwide, ensuring this curated knowledge was accessible and actionable for future projects. My role: - Supported the Knowledge Management team’s mission by optimizing and managing an internal program to collect and showcase high-impact project deliverables. - Served as the editor and manager of Knowledge Management websites built on SharePoint, ensuring accurate, engaging, and accessible content for global stakeholders.
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