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Work Background
BuildingReportsSuccess Manager, NE Region
Apr. 2019Greater Philadelphia Area
Colonial LifeSales Representative
Jan. 2019 - May. 2019Berwyn, Pennsylvania
Dental NachosMeeting & Events Coordinator
May. 2018 - Apr. 2019Philadelphia, Pennsylvania, United States
Preferred MealsArea Manager
Aug. 2014 - Apr. 2018Greater Philadelphia AreaArea Manager with over eight years of client and customer relations based positions. Most recently involved in 30+ million dollar accounts involving account development and operational activities. Established and oversaw the training and implementation of new ordering system in over 130 sites. Implemented tasks and programs at site and district level coinciding with the strategic plan and the company’s Annual Operating Plans for 30+ million dollars in business Works directly with key decision makers to develop and execute programs designed to advance and increase existing business revenues through promotions, participation, service and presentation Assists District Managers and Sales Managers in acquiring new accounts and participates in the opening of new accounts to include set-up and training of on-site staff Responsible for day to day client support and project management while acting as liaison between customer and company to ensure service and product sales levels are being met for all assigned clients and issues are being addressed positively Administrative tasks such as managing calendars, booking travel, tracking expenses, ensuring deadlines are kept
Marathon GrillDirector of Private Events & Catering Sales Manager
Nov. 2013 - Jun. 2014Greater Philadelphia AreaOutside sales; Met with clients, prospective and current, to discuss and sell our catering and event options Sold services to corporate and personal accounts while planning and executing the events start to finish Assisted Director of Catering with corporate accounts including taking and executing orders, invoicing, taking payments, fixing any invoicing mistakes and keeping client relationships positive Worked with clients to formulated specialized menus, upselling additional products and catering options Managed staff schedules and gratuities, ordered restaurant, catering, and administrative supplies
Abbie Holmes EstateAssistant Event Coordinator
Aug. 2012 - Nov. 2016Collaborated with Manager and Vendors on the planning, organizing and execution of events up to 250 people, $100,000 Met with potential clients to give initial introduction and tour, ran tasting events aimed at closing future bookings During events, communicated openly with all staff, vendors, and the client to ensure events went as planned, resolved any last minute issues or details needed to ensure customer satisfaction
Philadelphia EaglesIntern
Aug. 2009 - Jan. 2010Contributed to day-to-day operations, including managing and maintaining inventory, customer files, and providing extensive customer
support to season ticket holders and the general public
•Answered all incoming calls directing them to the correct department or resolving the issue to the best of my ability
•Assisted with seat license transfer process including document verification, seat holder correspondence, account creation, and the
organization of the transfers
•Contributed to game day staff in the ticket office and the will-call window, purchased the necessary supplies needed for game days
•Involved with playoff invoicing, assisting customers with their payments, and tracked problems associated with mailing the playoff tickets
PAC FitnessIntern
May. 2009 - Jul. 2009Organized customer files and fitness classes/activity files while working directly with the supervisor and customers. Assisted with Marketing; including retail, networking sites, and promotional ideas
Responsive ManagementSurveyor
Jan. 2008 - May. 2009Harrisonburg, VACold called respondents, general public or named, and inspired them to complete the study and provide their personal opinions Articulately read the study and spoke with the respondent in a private, professional, and unbiased manner while utilizing the operational systems
Sunset PierManager
May. 2005 - Oct. 2016Developed communication skills in efficiently tending to customers and FOH Staff Utilized organizational skills to keep the restaurant clean and orderly Learned team development skills and worked collectively with coworkers while creating and managing their schedules Responsible for cash and register management Social Media Coordinator: Facebook & Instagram
The Sea GrillAssistant Manager
Apr. 2003 - Nov. 2011Managed FOH staff and oversaw their nightly interactions with customers while resolving customer or staff conflicts Evaluated and collected FOH sales reports and books, fixed mistakes and handled up to $20,000 cash Coordinated FOH schedules, stocked restaurant supplies and assisted in planning special events held at the restaurant/s Assisted in hiring and training of new employees; assembled and implemented a training program for each position
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