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Work Background
Head of QA | ERP & SAP Transformation
CNHead of QA | ERP & SAP Transformation
May. 2021Montreal, Quebec, Canada- Oversee the QA/QC and Deployment of in-house systems to meet project sponsor needs. Lead the development and implementation of Quality and Delivery strategies to achieve optimal ROI; - Direct and manage 20+ resources (incl. on-share, offshore and near-shore) through subordinate supervisors to deliver QAaaS and QC aaS for CN's digitalization projects; - Effectively influence, negotiate and lead technology alternative evaluations and implementations within business and IT, effectively manage tradeoffs among time-to-market, quality, and financial impact, ability to comfortably and credibly present to senior management; - Responsible for guiding test strategy including automation test for various technologies (e.g., web, mobile, desktop, API, SAP ECC, etc) in different stages (e.g., Func, Integration, UAT, Regression, etc); - Familiar with Non-Functional Test (performance, stress, security - SAST&DAST, vulnerability test, etc) and Test Data Management including creation, conversion, masking, etc. - As Quality Leader of CN's strategic $450M SAP S/4HANA transformation project, build the QA / QC teams from zero, establish the QA/QC strategies and processes for both project and post-release support; - Sponsor the Quality and DevSecOps Community of Practices to strengthen best practices of coding standard, test design/execution/automation, CI/CT/CD pipelines, governance, etc - Advocate continuous improvements mindset to other stakeholders and direct reports. Monitor the QA/QC processes against established standards, identify gaps in process and team performance, and then develop solutions and improvement plans; - People management: Forecast, hire, onboard and grow employees, conducted perform evaluation and compensation review, etc; - Plan CapEx and OpEx budget, manage CapEx-to-OpEx ratio by optimizing the resource allocation.
Senior Software QA Manager
Cerence Inc.Senior Software QA Manager
Oct. 2019 - May. 2021Montreal, Quebec, Canada(Cerence is a spun-off company from Nuance) - Work together with my team leads and up to 40 QA resources to secure the high quality of Cerence's innovative virtual assistant solutions to world-class automative OEMs. - Establish test strategy, test plan and KPI metrics based on the nature of Cerence solutions and needs of customers. - With the understanding in architecture of embedded/hybrid/cloud solutions, ASR, NLU, NLPS and AI reasoning, etc, drive bugs triage, RCA, and track the progress. - Hire and grow the right people, build strong team spirit, and enjoy the team play - Fulfill other management duties, e.g., Price Estimation, OPEX/CAPEX budgeting, people management, etc
Software QA Manager
Nuance Automotive Software QA Manager
Feb. 2017 - Sep. 2019Montreal, Canada Area- Lead QA team of Innovation & Prototypes Group, one of the most dynamic and exciting business lines, which significantly contributed to the successful showcase of Nuance in CES2018 and CES2019; - With a solid understanding of conversational AI-based solution, the architecture of TTS, ASR, NLU, and NLPS, establish and drive test strategies of the functional test, performance test (latency, accuracy, stress, false-positives), usability test; - Setup QA processes of both manual and automation test, create and track the QA plan of each release including the timeline, resource, and outcome; - Guide the direction and strategy of automation development in both GUI and Voice UI using selenium and Python; - With a mindset of continuous improvement, create new KPIs to monitor the software quality and team productivity, optimize QA process and test coverage - Host bug review meetings with stakeholders to prioritize bugs from both embedded and server sides - Manage other admin tasks, e.g., capex, performance evaluation, compensation review, hiring, etc
QA Lead
iBwave Solutions Inc.QA Lead
Mar. 2014 - Feb. 2017Montreal, Canada Area- Lead QA department and collaborate with development, product management, customer support teams to ensure high-quality and time-to-market for all solutions (Windows-, Web-, Cloud-, and Mobile-based applications) - Report to VP of R&D the key updates on quality activities. Provide executive report including QA performance KPIs, achievement, challenges, risks, solutions and release forecast - Oversee the QA activities including functional, integration and automation testing across different products, meanwhile master hands-on experience and act as a flexible QA resource in testing - Review work priorities with team members on weekly basis, setup regression test plan for each release, build mid-term and long-term automation development plan by phases
Prime Test Analyst & Sourcing Project Coordinator
EricssonPrime Test Analyst & Sourcing Project Coordinator
Mar. 2011 - Mar. 2014Montreal, Canada Area- Design test platforms/procedures/cases for network equipment - Drive NPI projects to achieve test-readiness in document, process, platform, performance matrix - Supervise 15 test engineers and technicians in 3 manufacturing sites with lean / six sigma mindset - Analyze and monitor testing and quality activities in mass production including root cause analysis, corrective plans, and improvement of test coverage/cost/yield/capacity - Manage 40+ outsourcing projects (customized test equipment) valued at $1M/year, from business case, budget planning, scope of work, contract negotiation, cost/schedule management, to closure
Test Analyst & Sourcing Project Coordinator
Nortel NetworksTest Analyst & Sourcing Project Coordinator
Oct. 2006 - Mar. 2011Montreal, Canada Area(similar with the Ericsson job due to the acquisition by Ericsson)
Software QA Analyst
TimeSpring Software CorporationSoftware QA Analyst
Feb. 2006 - Oct. 2006Montreal, Canada Area- Test Windows-based application used to protect data in real-time - Design, implement and document test cases
Software Developer
Lucent TechnologiesSoftware Developer
Apr. 2000 - Jun. 2003Shanghai, China- Embedded software development for SONET/SDH products - Load building

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Software Quality Engineering & Assurance
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