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Work Background
NOAA/ OMAO - Raye IT ConsultingIT Operation Program Manager
Dec. 2024 - Jun. 2025Provided program management, oversight, standardization, and coordination of all activities relating to effective and efficient planning, development, integration, and execution of OMAO and MACC modernization efforts for marine and aviation modernization efforts utilizing Information Technology (IT) principles, concepts, methods, and best practices. Planned and managed the execution of OMAO network, cloud and system operations covering help desk, network upgrades and re-engineering efforts, vulnerability management, and COTS customization to meet OMAO-wide enterprise IT standardization
Ramy TechnologiesSenior Security Project Manager - Ingredion
Apr. 2023 - Nov. 2023Washington D.C. Metro Area Facilitated cross-functional team planning and estimation of IT Security project(s). Led discussions to ensure alignment on in-scope activities across the involved teams for leadership prioritization. Navigated timeline deployment with in-flight project dependencies; mitigated appropriate escalation to leadership for deployment conflicts with suggested resolution. Led project management activities from project initiation to implementation to achieve desired program objectives including delivering projects on time, within budget, within quality standards and to the satisfaction of the project sponsor.
Led and developed solution designs, roadmaps, and system transition plans to align in-flight projects, business, application, data, integration, and infrastructure architecture to requirements of IAM cloud solution.
Worked closely with the senior leadership of cross-functional departments to navigate global requirements for execution of phased deployment approach of the IAM Cloud Solution. Coordinated Microsoft, ServiceNow, and SAP application teams for user account provisioning and deprovisioning activities across global landscape to new hybrid cloud IAM tool.
AmtrakSenior Cyber Security Program Manager
Nov. 2022 - Apr. 2023Washington DC-Baltimore AreaAs the Senior Cyber Security Program Manager, played a pivotal role in managing the deployment of the Network Security Response Program projects in strategic implementation planning to include resource allocation and implementation and operational readiness. Orchestrated comprehensive collaborations for business operations, phased deployment, operational support and training of third-party security devices, sensors, and control centers for the eastern – mid Atlantic corridor.
Championed a cross functional team of platforms and integration leaders within the technology groups to meticulously define a comprehensive strategy and roadmap. This includes formulating strategies for effective modular digital platform architecture, establishing robust integration and orchestration management, establishing architecture future state for mobile, workflow, business processing that shaped cohesiveness between multiple platforms and the integration architecture strategy. Ensure these elements align seamlessly with the overarching goals and annual strategy for the Cyber Security Program.
Managed project development and PMLC gate reviews for identifying appropriate delivery methods and advancing projects from concept to execution planning. Leveraged best practices in project management and delivery of the Network Security Response portfolio of projects.
Ensured adherence to project scope, budget, schedules, and the requirements of stakeholders throughout all project development and planning phases. Analyzed existing contract and delivery performance to maximize lessons learned and improvement of future financial and operational performance and to minimize risk.
Mindful Analytic Solutions, LLCProgram Director - Bowie State University
Oct. 2022 - Aug. 2025Baltimore, MarylandProgram Director - Bowie State University
Pioneered the establishment of a Program Management Office within the Office of Economic Development and Strategic Engagement, orchestrating comprehensive programmatic and operational frameworks to establish governance of grant projects and correlating funding management. The PMO framework established and implemented supported the university's role as a pivotal economic catalyst in preparation of building the university’s capacity and capabilities of acquiring federal contracts. In a strategic capacity reporting directly to the Economic Development and Strategic Engagement Officer, led the Congressional earmark for HBCU and 8a firms to collaborate under the Center of Excellence 8a Program to foster a functional ecosystem of innovation and economic growth for minority institutions and business enterprises.
ExperisSenior Program Manager
Mar. 2021 - Nov. 2022United States Managed a large team of high performing quantitative analysts to identify, prioritize and flawlessly execute initiatives and translation of business problem statements into analytical framework(s). Led the development and implementation of advanced analytics including customer segmentation, optimization, and prescriptive analytics to solve business problems.
Ensured onshore and offshore development team members’ comprehension of requested modifications of capacity for customer managed shared services. Orchestrated deployment logistics for data retrieval, integration, of newly developed data centers. Managed budget and resources for reporting of Capex and Opex expenditures.
Managed multi-functional groups for agile development and service delivery of application enhancement for global merchant data integration from multiple national and EMEA locations. Championed quality performance evaluations for key performance
First Data CorporationSenior Technical Program Manager
Mar. 2015 - Mar. 2016Hunt Valley, MarylandProvides Senior Project Management for operational support of financial transactional data transmission services for banking, merchant and internal reporting to senior management. Accountable for delivering multiple projects on time, within budget, and within scope. Leads and coordinates cross-functional, cross-departmental, cross-company teams that are responsible for specific aspects of the project, from initiation to closure. Ensures project methodologies, project delivery processes, and implementation management processes are followed my managing project/program schedule, risk and issue management, and scope change management. Manages the project to budget. Provides clear and concise project communication; both written and verbal. Projects include application development through operational maintenance. • Provides oversight on web application development projects. Engages/manages all aspects of the project/waterfall lifecycle from requirements definition through development and implementation
• Provides leadership on a variety of professional service engagements and technical projects.
• Drives changes, process improvement and implements significant improvements for delivery of quality of service measures and SLAs for users, applications, communication and processes.
• Manages software development concepts and practices including requirements definition, use cases, business rules, entity relationships, wireframes, and testing.
• Manages, monitors and facilitates project budget funding, variances and amendments
• Develops aggregated capitalization summary of project for phased efforts for expense deduction over long-term
• Represents technical delivery management in senior leadership meetings
Augmented Technology Solutions, LlcSenior Disaster Recovery Consultant
Jun. 2014 - Nov. 2014Brooklyn, New York• Managed the execution of application consolidation, implementation and operations efforts while ensuring scope and schedule are established for projects; oversees operating plan and resource allocation for the department, including resource prioritization and allocation; acts based on evolving organizational recovery priorities • Formulated and executes process and organizational business continuity improvement direction and programs which enhance overall effectiveness. • Coordinate and collaborate with internal and external stakeholders to facilitate a “whole of community” approach to comprehensive emergency preparedness facilitating the alignment of leadership guidance, organizational requirements, and equities. • Collaborates with functional and technical experts to write emergency action plans, test their viability through an on-going cycle of Federal, State, and local exercises, and recommend possible areas for their improvement. • Implements cloud computing access and storage strategy to include capacity planning, technical hardware and software availability, and backup frequency for redundancy of mission critical applications needed for damage assessment, federal aid referral and client funding.
eGLOBAL TECHNOLOGYSenior Program Manager
Dec. 2013 - May. 2014CMS - Healthcare.gov - Baltimore, MDManaged and provided technical program leadership for a 24/7 helpdesk operations support center comprised of multiple vendors to ensure the availability of web-centric application development and operational support teams and correlating system performance measurements were in compliance with on-line response thresholds. Business intelligent tools were utilized to provide analytical reporting of provider-based payments and accessibility by region. Environment management of Agile development cycle included, testing plan summary review and results; decision analysis of testing results for change management approval for daily sprint releases to healthcare.gov production environment. Deferred deployments due to release functionality failure, were tracked for root cause, fixes, re-testing and re-scheduled for later release bundle version. • Provided governance of SLAs for user-centric ticket resolution.
• Performed program leadership and management for internally and organizationally focused efforts to responsively provide technical support to healthcare.gov consumers • Managed 24/7/365 tiered help desk support to include ticket tracking, problem and incident management, root cause analyses, operations and maintenance of network and application support.
• Provided technical and personnel leadership for the team performing support administration for day-to-day operational activities to include managing performance and organizational change management, operational maintenance, daily status reporting with help desk support team.
• Collaborated with senior management, departments to facilitate customer – centric operations and support.
• Developed and provided metrics and analysis to show quantity and quality of work of tiered support team
• Provided dashboard reporting, technical management and analysis of system performance, security intrusion management, application and database response degradation, and resulting root cause analyses.
CareFirst - FEPOC - Senior Technical Project ManagerSenior Technical Program Manager
Apr. 2012 - Nov. 2013Washington, DCDeveloped and implemented business and/or IT healthcare vision, utilizing critical success factors and operating plans based on SOW, RFP, and strategic planning. Anticipate and manage technology evolution and relate to business solutions. Cultivated business unit partnerships that promote trust and increase efficiency and effectiveness. Balanced project needs with business priorities. Collaborated with management and organizational business units via presentations and meetings. Developed strategies and oversaw execution of application consolidation, implementation, and operations efforts. Responded to changing priorities. Interpreted business modeling process management, and applied IT standards and solutions.
• Anticipated and managed technology evolution and relates it to business solutions. Sets direction based on alignment to business and overall technology standards. • Initiated and fostered business unit partnerships that promote trust and increase efficiency and effectiveness; balances individual project needs with business priorities assuring alignment with the business strategies and objectives. • Managed a project portfolio of significant risk and value (providing fundamental change to our technology or business direction) which may be consistently more critical, complex, and have a broad scope (providing fundamental change to technology or business direction).
• Developd the project strategy and governance required to manage the overall plan and impact resulting from change. Tracked realization of benefits. Developed overall strategy to address skill set transformation required for target state and requisite change management.
MD State Department of EducationTechnical Infrastructure Program Manager
Feb. 2011 - Nov. 2011Baltimore, MDManaged procurement of software, installation, and application development efforts of enterprise portal and security systems, and expansion of existing business intelligence reporting and analysis system used by teachers and administrators. Defined high-level program plans and interdependencies. Documented program progression, and determined and implemented changes. Assessed results and recommended risk mitigation solutions. Updated stakeholders with program metrics/statuses. Leveraged corporate policy and processes to improve customer information technology performance. Prepared budgets for approval. Managed vendor assignments and contract issues. Conducted quality assurance reviews of vendor output and developed acceptance criteria for vendor-supported tasks. • Managed technical infrastructure projects for Race to the Top for Maryland State Department of Education (RttT/MSDE)
• Created strategy to provide end-user help desk and software application security support for all RttT-related projects
• Designed applications for usage by estimated 60,000 teachers and administrators and 840,000 students
• Identified risks and mitigation measures for technically developed applications within MSDE
• Functioned as subject matter expert, providing project management methodology consulting to business unit personnel
• Provided guidance to MSDE management on technical options associated with transformation of Off-site Data Center operations, Help Desk strategy development, deployment, and management
2020 Company, LLCProgram Manager
Nov. 2007 - Jun. 2011Managed CMS/DHHS complex, large-scale application design and development projects related to health information technology performance and quality management tools for users/consumers across nation as mandated by the Affordable Care Act. PAYROLL-BASED NURSING HOME STAFFING DATA COLLECTION PROJECT (PBNHSDC) Budget: $4.5 MM Conducted GAP analysis for compatibility of AS-IS infrastructure and application with proposed To-Be application and infrastructure. Conveyed milestones and obstacles, and directed staff to ensure web-centric delivery of business intelligent solutions within SLA for on-time, on-budget, and in spec delivery of project scope. Tracked milestones with GTL. Created and maintained monthly dashboard identify risk and mitigation efforts, dependency action items, and upcoming tasks. MANAGEMENT INFORMATION SYSTEM (MIS) Budget: $3.5 MM Engaged with Quality Improvement Organizations to assess evaluation measurement requirements to develop reporting assessing tool to DHHS, OMB and OPM. Effectively communicated to diverse group of QIO providers located nationally. Used sound judgment to generate alternatives and make recommendations. Oversaw waterfall/agile phases to ensure deliverable timelines were met, and projects remained on schedule and within budget. Evaluated employee performance. Prepared reports concerning project progress and challenges, and forecasted costs of implementation. Disseminated information on risks, problems, or potential delays to team, client, and senior leadership. Implemented and directed IT investment governance framework such as system development life cycle management, capital planning and investment control, and enterprise architecture processes. Assessed emerging development tools and technologies, and maintained functional knowledge of technologies involving Internet application development.
Legal Aid Bureau, MarylandDirector of Information Technology
Apr. 2007 - Nov. 2007Baltimore, MarylandPlanned and managed $1.5MM IT capital investment to upgrade network infrastructure to include telecom, security, and software/hardware needs. Prepared Statements of Work, RFIs, RFOs, and RFPs. Managed software licensing and service agreements, warranties, and renewal. Exercised staff oversight to ensure new operations, policies, procedures, and transition/migration plans were consistent with company objectives. Handled IT staffing and budget projections on company-wide basis. Played vital role in planning, installation, configuration, testing, implementation, and management of systems environment. Integrated existing and new systems and applications, assuring compatibility, connectivity, and overall reliability of systems and software. Designed and implemented networks and firewalls. • Re-engineered network infrastructure to centralize and consolidate resources for 13 remote sites • Served as Contracting Officer's Technical Representative (COTR) in monitoring vendor/contractor performance
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