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Work Background
Ingeniera de Operaciones Jr
PETROWORKSIngeniera de Operaciones Jr
Jan. 2026КолумбияGeneración de reportes operativos en tiempo real para la toma de decisiones en campo petrolero. Apoyo en el control presupuestal de contratos mediante seguimiento de gastos reembolsables (hospedaje, alimentación y herramientas), contribuyendo a la optimización de costos. Gestión y control de inventario de tubería en operaciones de perforación.
Agente del servicio de atención al cliente
FoundeverAgente del servicio de atención al cliente
Jul. 2024 - Apr. 2026Bogotá, Distrito Capital, ColombiaACTIVITIES -Diagnosed and resolved technical issues for clients, ensuring prompt support. -Maintained an up-to-date Zendesk database to optimize customer interactions. ACHIEVEMENTS -Achieved a 95% resolution rate, boosting customer satisfaction for 100+ clients weekly.
Business Development Specialist - Office Administrator
TopNersBusiness Development Specialist - Office Administrator
Mar. 2024 - Jul. 2024Bogota, D.C., Capital District, ColombiaAt TopNers, we specialize in providing comprehensive outsourcing solutions to streamline the management of key aspects of your business. We focus on relieving your administrative burden, allowing you to concentrate on what you do best: growing your company.
Lider de proyectos jr
SPE Colombian SectionLider de proyectos jr
Mar. 2022 - May. 2023ColombiaACTIVITIES -Managed technical event projects in the energy industry, overseeing progress, budgets, logistics, and revenue forecasts. -Coordinated logistics and schedules, ensuring timely communication with speakers and stakeholders. -Prepared detailed reports and emails to update stakeholders on project milestones and deliverables. ACHIEVEMENTS -Achieved an 83% satisfaction rate by effectively managing event tracking and operational aspects. -Secured a 98% satisfaction rating by delivering seamless logistics, coordinating speakers, and ensuring high-quality content within budget.
Pasante
Consejo Profesional de Ingeniería de PetróleosPasante
Jul. 2020 - Dec. 2020Bogotá, Distrito Capital, ColombiaACTIVITIES -Managed a dynamic database of 11,000 petroleum engineers, ensuring data accuracy through regular reports. -Organized logistics for courses, optimizing resource allocation and scheduling. -Generated detailed reports to identify company needs and support decision-making. ACHIEVEMENTS -Optimized 15+ course logistics, improving resource allocation and operational support.
Call Center Agent
SitelCall Center Agent
Jun. 2019 - Jan. 2020Bogotá, Distrito Capital, ColombiaACTIVITIES - Provided exceptional technical support to 100+ customers daily, achieving a 95% issue resolution rate. - Successfully updated and maintained a customer database for over 5,000 customers. information for over 5.000 customers.
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