Requests
0
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
North State Machine IncProduction Controller
Aug. 2024Lexington, North Carolina, United States● Review job orders and accordingly establish priorities and schedules
● Assist in processing customer orders and shipments according to the established schedule
● Coordinate with Manager in resolving production planning and control issues
● Work with Manager to prepare job order documents and give timely approvals
● Work with cross-functional teams to complete job orders on-time and within customer specifications
● Plan and monitor work flow, as well as material movement in production cycles to ensure continuous operations
● Develop dynamic planning of activities across multi-functional teams and work stations to ensure optimal sequence of work
● Communicate production updates to Managers and customers on regular basis
● Monitor execution of job orders and adjust schedules for timely delivery
Best-us-lawyersSales And Marketing Representative
Jul. 2024 - Oct. 2024
Stickers Mania ™Owner
Feb. 2024 - May. 2025
webidooAccount Manager
Jun. 2023 - Sep. 2024● Operating as the lead point of contact for any and all matters specific to my accounts
● Built and maintained strong, long-lasting customer relationships
● Oversight of customer account management, including negotiating contracts and agreements to maximize profit
● Ideated Digital Marketing strategies for potential and current clients by evaluating current markets and competitors.
● Recommended and implemented improvements across SEO, social media, email marketing, and website design.
● Improved company branding through the implementation of Digital Marketing strategies.
● Specialized in Social Selling and Digital Export strategies
LIFEdata AI⎟No-Code AI⎜Omnichannel⎜Business Agility⎜Intelligent EnterpriseRemote Customer Success Manager
May. 2021 - Aug. 2021• Gathered and disbursed customer feedback internally to improve products and enhance customer support practices.
• Created knowledge base resources, including articles, tutorials, how-to videos, and webinars.
• Analyzed customer data to educate them on product features aligned with specific needs.
• Updated customers on product changes, new features, and new products.
• Onboarded, trained, and supported customers.
webidooRemote Digital Marketing Consultant
Sep. 2020 - May. 2021● Ideated Digital Marketing strategies for potential and current clients by evaluating current markets and competitors.
● Recommended and implemented improvements across SEO, social media, email marketing, and website design.
● Improved company branding through the implementation of Digital Marketing strategies
XeroxTransformation Project Leader
Feb. 2018 - Feb. 2020County Dublin, Ireland• Forwarded project lifecycles, including scope management, communications, procurement, risk mitigation, and phase gate delivery.
• Aligned projects with corporate policies on disaster recovery, business continuity, security, and internal audit controls.
• Collaborated with the Entity Change Management Team to track activities against project plans.
• Identified and executed operational process improvements uncovered through project activities.
• Organized dependencies across the Global Contact Center and other internal customers.
• Coordinated end-user and business relationships to ensure requirement delivery.
• Compiled regular progress reports to aid in regular stakeholder communication.
XeroxService Excellence Project Lead
May. 2017 - Jan. 2018Dublin, Leinster, Ireland• Implemented critical projects with significant service impacts into the Global Contact Centre, enabling enhancements with minimum disruption to customer services.
• Identified blockers inhibiting service excellence and collaborated with cross-functional teams to implement resolutions as necessary.
• Collaborated with the Entity Change Management Team to track activities against project plans.
• Headed customer service excellence projects to enable timely and successful delivery.
XeroxBusiness Process & Quality Team Leader
Oct. 2014 - May. 2017Dublin, Ireland● Led a multi-functional and remote team forwarding Contact Centre operations, including but not limited to: Business Process creation and management, System support, Training and development.
● Recognized as a Business Process subject matter expert to advise transition and client service delivery teams on the efficient methods to deliver high-quality customer service.
● Collaborated with diverse teams to successfully integrate new enterprise accounts.
● Coordinated the service desk business continuity plan.
● Achieved all quality standards and customer requirements.
● Trained service desk agents and team leaders (onsite and remote).
XeroxDeputy Team Leader & Service Level Assurance Specialist
Jan. 2013 - Sep. 2014Dublin, Ireland● Guided and supervised all team members to support the Team Leader.
● Resolved customer escalations and facilitated meetings in the absence of the Team Leader.
● Achieved the required case and email quality review quotas each month.
● Monitored all queues to enforce best practices, improve SLAs, and proactively fill all gaps.
● Led individual and group training sessions, including refreshes and implementations.
XeroxService Desk Representative
Oct. 2011 - Sep. 2014Dublin, County Dublin, Ireland● Triaged and resolved customer requests via phone, email, and ticketing portal communications.
● Troubleshot software and hardware printer technical issues as reported by the customer.
● Educated customers on product and service information.
North State Machine Inc
Lexington, North Carolina, United States
Intch is a Professional Networking App for the Future of WorkSee more people like Ilaria on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1792444 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
20
Operations Manager @ Global Limousine of WNY
374709 people
17
Assistant manager
15
Operations and project manager
17
Business Analyst