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Work Background
Allen Visual SystemsProject Coordinator
Dec. 2022
DDCC Global Sourcing IncOffice Manager
Nov. 2021 - Dec. 2022Elk Grove Village, Illinois, United StatesSales and Office support. B2B distribution of flooring.
Floor & DecorOperations Manager
Jul. 2018 - Dec. 2020Arlington Heights, Illinois
Floor & DecorDepartment Sales Manager
Apr. 2017 - Jul. 2018Arlington Heights, ILCustomer Service
-Engage customers and provide a quality shopping experience, and ensure store associates provide quality customer service
-Strategically merchandise and utilize the company guidelines to outline merchandising practices.
-Ensure store presentation standards are achieved and maintained. Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management.
-Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers. Administrative
-Conduct monthly competitive shops.
-Communicate pricing and/or inventory issues to the senior team.
-Analyze and work all business reports in order to be in the best merchandising, in-stock and pricing position.
-Utilize computer and point of sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving of inventory.
-Interface with corporate headquarters employees. Supervisory
-Ensure maximum scheduling coverage during peak traffic periods.
-Review and assess the performance of associates on a timely basis.
-Train, develop, supervise and define workload of store associates as appropriate.
-Monitor associate retention and career development, and communicate improvement efforts to Chief Executive Merchant.
-Ensure compliance to scheduling, hiring, payroll and business planning processes.
-Monitor, maintain and follow company policies; support company expectations and systems.
-Perform additional managerial duties as necessary. Store Operations
-Assist the Chief Executive Merchant in handling store level human resources or loss prevention issues as necessary.
-Available to open and/or close the store in an effective manner.
Claire's AccessoriesStore Manager
Aug. 2013 - Apr. 2017Rosemont, IL
Sears Holdings CorporationRetail Planner
May. 2011 - Aug. 2011Responsible for store planning blueprint take offs of Sears locations (Forever 21, K-Mart, Scrubology, and Sears in-store) for redevelopment and leasing •Coordinated with internal staff of architects, engineers, interior designers and other teams to ensure designs met needs of tenants •Created sales floor layouts that best maximized productivity of space, while enhancing customer shopping experience for tenant
TargetSales Associate/Specialist/Team Leader
Oct. 2001 - Oct. 2011•Supported the maximization of sales plans through superior customer service, sales support and consultative selling, including developing and maximizing a customer base, pro-actively communicating and developing client relationships, suggesting additional items relating to the merchandise that enhanced the value of the product or service to the customer •Handled customer complaints, exchanges, refunds, and adjustments in a positive manner to build a personal following and customer loyalty •Maintained Store Environment presentation standards including; used showcase displays following corporate guidelines; used department visual properties and signs and appropriate event and sale signs to support marketing plan; assisted in the receipt of Fine Jewelry Merchandise; performed stocking and maintained visual presentations during all seasonal transitions
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