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Work Background
EnsonoGlobal Sr. Manager, Mainframe Academy
May. 2025 - Oct. 2025Seattle, Washington, United StatesLed the strategic direction, development, and execution of Ensono’s Mainframe Academy program in US, India, and Poland. Designed and delivered strategic learning initiatives to support technical workforce development. Spearheaded a time-to-productivity program for graduates of the program, accelerating their transition into high-impact roles. Collaborated cross-functionally to align learning experiences with organizational goals and learner needs.
AmazonGlobal LXD Manager, Payment Risk Operations (PRO) and Buyer Abuse Operations (BAO)
Nov. 2021 - Feb. 2025Seattle, Washington, United StatesManaged the development and maintenance of global technical training materials for over 12,000 investigators in 17 countries, with a catalog of 115 curricula. Led teams in India and Costa Rica. Collaborated with executives, operations, SMEs, and training partners to set and achieve performance metrics for new and tenured employees.
Amazon Web Services (AWS)Learning Experience Design Manager, Data Center Engineering Operations (DCEO)
Sep. 2019 - Nov. 2021Seattle, Washington, United StatesI worked with diverse teams within Infrastructure Operations and the DCGS organization, such as Environmental, Health and Safety (EHS); Infra Physical Security; Infra Supply Chain and Procurement (ISCaP); Data Center Design Engineering (DCDE); Data Center Services Procurement (DCSP); AWS Legal; and AWS Business Development and Sustainability to address training and performance gaps.
AmazonSenior Instructional Designer, SDS Training Team (Driver Support)/Interim LXD Team Manager
Jul. 2017 - Aug. 2019Seattle, Washington, United StatesLed strategy, training development, and execution for new hire and continuing education programs, resulting in successful country launches for Amazon Flex and Global Outsourced (GO) customer service sites.
AmazonInstructional Designer, Amazon Logistics Technology Integration Training Team
Nov. 2016 - Jun. 2017Seattle, Washington, United StatesProduced videos, eLearning, feature announcements, and documentation to support fulfillment center and service center audiences (internal and external worldwide).
T-MobileSenior Instructional Designer, L&D Customer Care, Enterprise Projects Team/ Program Manager
May. 2010 - Jun. 2016Bellevue, Washington, United StatesAnalyzed, designed, developed, and managed training for top award-winning J.D. Power & Associates customer service organization.
TCCIOwner
Aug. 1996 - Nov. 2016Seattle, WAOversaw all aspects of technical communications consulting company specializing in technical writing and instructional design outsourced projects. Responsible for P & L and new business development, project management, and client satisfaction. Clients included FAA, Washington State Ferries, Microsoft, and Zymogentics
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