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Work Background
Network Administrator
Conservative Party of CanadaNetwork Administrator
Aug. 2022Canada
Systems Administrator
BellSystems Administrator
Jun. 2018 - Aug. 2022Ottawa, Canada Area
Network & Systems Administrator at The Conservative Party of Canada
conservative.caNetwork & Systems Administrator at The Conservative Party of Canada
Nov. 2013 - Jun. 2018Ottawa, Canada AreaNetwork infrastructure upgrades, VMware virtualization environment, Windows 2012 server maintenance, Cisco network hardware maintenance, Tape backup management, Cisco ASA management, Amazon Web Services infrastructure management, all-purpose linux/unix hack
IT Centre
Canada Food Inspection AgencyIT Centre
Apr. 2013 - Nov. 2013Ottawa, Canada Arealots and lots of running around.
IT Analyst Software group
OAG-BVG.gc.caIT Analyst Software group
Jul. 2012 - Mar. 2013Ottawa, Canada Areasoftware testing and deployment
on holidays for a few more days.
TeleTechon holidays for a few more days.
Jul. 2012 - Jul. 2012Ottawalooking forward to starting work!!
Help Desk Agent
TeleTechHelp Desk Agent
Sep. 2011 - Jun. 2012Teletech, Greater Sudbury, ON • Desktop support for Supermedia, a U.S.-based YellowPages advertising company • Desktop and laptop assistance for all levels of staff
Tier 2 Technical Support
DistributelTier 2 Technical Support
Oct. 2008 - Aug. 2011VOIP high-speed and email troubleshooting. also was a team-lead/supervisor
Help-Desk Supervisor/Team-Lead
3WebHelp-Desk Supervisor/Team-Lead
Jan. 2008 - Jan. 2011Distributel/3Web, Thunder Bay ON • Assist help-desk agents, monitor agents to maintain quality in customer- service and call handling • Monitor call-queue to the help-desk as well as allocate tasks to agents as required • Resolved issues too difficult to resolve by Tier 1 help-desk staff
Tier-2 Support Agent
3WebTier-2 Support Agent
Jan. 2008 - Jan. 2011Distributel/3Web-Thunder Bay ON • Resolve technical issues for high-speed and VOIP clients • Troubleshoot network issues in conjunction with Network Operations engineers, also alert NOC of technical problems • Developed new web-forms to simplify tasks for help-desk staff
Customer Service Representative
StarTekCustomer Service Representative
Jan. 2007 - Jan. 2008Startek-Thunder Bay ON • Assisted Bell clientele with service upgrades, billing inquiries and support
Help-Desk Attendant/Student Labs Advisor
Confederation CollegeHelp-Desk Attendant/Student Labs Advisor
Jan. 2006 - Jan. 2007Thunder Bay ON • Responsible for re-imaging lab computers, deploying new workstations in labs and assisting students and faculty with tech issues and PC-related inquiries • Assisted students and staff with network and email accounts via Active Directory
Help Desk
Confederation CollegeHelp Desk
Sep. 2004 - May. 2007Student labs support
Customer Service and VISA Authorizations Representative
YA CanadaCustomer Service and VISA Authorizations Representative
Jan. 2004 - Jan. 2007Young America Canada, Thunder Bay ON • Assisted VISA customers with credit inquiries and increases

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