SPA TOURS OÜFront Desk Receptionist / Assistant to the Hotel Manager
Jun. 2016 - Jan. 2020Viimsi, Harjumaa, EstoniaIn my role as a Front Desk Receptionist at Viimsi SPA Hotel, I also functioned as an Assistant to the Hotel Manager. Greeted guests at the front desk, ensured a warm welcome for each arrival and confirmed reservations and identification. Collaborated with team members to address guest needs from check-in to check-out, responding to inquiries and resolving complaints. Trained new employees and supervised a team of 8 front desk staff members. Kept accounts in balance and ran weekly reports to verify totals.