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Work Background
Ziply FiberSenior Manager Joint Use
Jun. 2025United StatesJob Summary:
As the Senior Manager of Joint Use and NESC Compliance, I am responsible for managing agreements with external parties while ensuring adherence to safety codes and regulatory standards. My role involves coordinating with various teams to oversee project compliance and alignment with National Electrical Safety Code (NESC) standards, ensuring a safe and efficient operational environment Key Responsibilities:
- Team Leadership: Supervise and support a dedicated team, fostering an environment of collaboration and professional growth.
- Safety Policy Development: Develop and implement comprehensive safety policies to enhance operational safety and compliance.
- Stakeholder Collaboration: Work closely with contractors and frontline teams to ensure project objectives are met and industry standards are upheld.
- Regulatory Compliance: Ensure all projects are compliant with relevant regulations and safety codes, particularly NESC standards.
- Project Planning and Budgeting: Oversee project planning, budgeting, and resource allocation to ensure successful project execution.
- Legal and Contract Negotiation: Manage legal agreements and contract negotiations with external parties to protect organizational interests.
- Jurisdictional Health Management: Oversee jurisdictional health initiatives to ensure compliance with local and national regulations.
ComcastManager NESC
Dec. 2024 - Jun. 2025United States• Optimized project management processes for telecommunications initiatives, leading to significant reductions in delays and costs. • Utilized data analytics to drive project decisions, enhancing team performance and project outcomes. • Managed relationships with contractors and vendors, emphasizing compliance and safety standards to maintain project integrity. • Developed training programs for field supervisors to ensure adherence to best practices in project management.
ComcastPlanning and Design Construction
May. 2023 - Dec. 2024Seattle, Washington, United StatesLed initiatives to integrate construction updates into project workflows, significantly improving customer communication metrics. • Facilitated effective collaboration with cross-functional teams and stakeholders to ensure project success and alignment with business objectives. • Utilized financial analysis to optimize project costs and profitability, informing strategic decisions that enhanced overall financial performance. • Managed number porting processes to meet FCC deadlines while ensuring service continuity and compliance with rate center protocols. • Partnered with commercial and legal teams to align customer contracts with regulatory standards and operational requirements. • Reduced customer escalations during construction through improved communication strategies and compliance measures. • Streamlined VoIP installation processes by developing standard operating procedures (SOPs), which shortened project timelines by 20%
ComcastWomens Network Professional Devlopment
Mar. 2022 - Jun. 2025Seattle, Washington, United States• The Women's Network at Comcast is an Employee Resource Group dedicated to the development, advancement, and support of women at Comcast Spectacor by providing a forum to network and opportunities for professional growth.
• Develops, plans, and executes all Women’s Network events, including training and development initiatives form concept to implementation • Coached and developed front line and leadership levels
• Developed a Peer mentoring program to help frontline grow and transition into the next career steps.
ComcastManager of Customer Experience and Sales
Sep. 2020 - May. 2023Seattle, Washington, United States• Successfully implemented a culture change project to increase training in the pandemic into a safe place for employees to work. • to drive metrics and customer experience. Improved sales by 18% ytd and tNPS by 47%
• Met and exceeded company goals for YourVoice survey with some of the highest results to 99.9% Satisfaction • Managed Retail at the home project to help sales employees successfully take repair calls from home when stores closed in 2020 • Coached and developed front line team to an internal promotion rate of 28% on average • Developed Peer mentoring and ASM development program to help frontline grow and transition into the next career steps. • Created 6 month promotion program for the implementation of career advancement, including the playbook development at 38 pages
ComcastCustomer Experience Supervisor
Sep. 2013 - Sep. 2020Seattle, Washington, United States• Successfully implemented the LEAD team concept from inception to BAU process across West Division CARE sites. • Created the Project playbook for Lead team 170 pages • Presented with the GEM award for excellence in execution from Washington region
• Met and exceeded company goals for YourVoice survey with some of the highest results in site for 2016, 2017, 2018, 2019 from 94.6% to 99.8% satisfaction • Decreased project usage for Lynnwood site by 1.3%, saving the company around 1.2 million dollars in unproductive time
• Coached and developed front line team to an internal promotion rate of 33% on average • Developed Peer mentoring program to help frontline leaders grow and transition into next career steps. • Partnered with non-customer-facing team to build education and adoption of NPS callbacks to our customers – March 2018
COMCAST CABLE CORPORATIONSUPERVISOR CUSTOMER EXPERIENCE
Sep. 2013 - May. 2023Lynnwood WASeptember 2013 – Present • Successfully implemented the LEAD team concept from inception to BAU process across West Division CARE sites. • Presented with the GEM award for excellence in execution from Washington region • Met and exceeded company goals for YourVoice survey with some of the highest results in site for 2016, 2017, 2018, 2019 from 94.6% to 99.8% satisfaction • Decreased project usage for Lynnwood site by 1.3%, saving the company around 1.2 million dollars in unproductive time • Coached and developed front line team to an internal promotion rate of 33% on average • Developed Peer mentoring program to help frontline leaders grow and transition into next career steps. • Partnered with non-customer-facing team to build education and adoption of NPS callbacks to our customers – March 2018
TICKETING SUPERVISOR, FRONTIER COMMUNICATION FAST I.T.
Apr. 2012 - Sep. 2013Everett, WA• Developed the BAU process for training and testing to facilitate the evolution from DSL to Fios Fiber to the premise for frontline I.T. support
• Launched new process to assist in increased efficiency and consistent standards • Worked on special projects for fundraising and company initiatives
• Obtained exceptional metrics and set the standard for sales on my team • Maintained and supported effective relationships with all support departments
TICKETING SUPERVISOR, FRONTIER COMMUNICATIONFAST I.T.
Apr. 2012 - Sep. 2013Everett, WA• Developed the BAU process for training and testing to facilitate the evolution from DSL to Fios Fiber to the premise for frontline I.T. support • Launched new process to assist in increased efficiency and consistent standards • Worked on special projects for fundraising and company initiatives • Obtained exceptional metrics and set the standard for sales on my team • Maintained and supported effective relationships with all support departments
SOUND AIR HEALTH MOORE Marketing Manager
Apr. 2008 - Apr. 2012• Developed and implemented a company-wide go-to-market plan, working with all departments to execute
• Decreased marketing overhead by 20% by establishing policies for all marketing staff and creating standardized metrics
• Proactively established and maintained effective working team relationships with all support departments
SOUND AIR HEALTH MOOREMarketing Manager
Apr. 2008 - Apr. 2012• Developed and implemented a company-wide go-to-market plan, working with all departments to execute • Decreased marketing overhead by 20% by establishing policies for all marketing staff and creating standardized metrics • Proactively established and maintained effective working team relationships with all support departments
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