Reliance BIG Entertainment Pvt Ltd (BIGFlix)Manager - Marketing
Sep. 2012 - Apr. 20141. Devised the marketing plan for customer acquisition and monetization across web and mobile. Implemented 5-pronged acquisition scheme and delivered growth from 1500 acq/mth to 6000 acq/mth.
2. Prepared AOP (Annual Operating Plan) covering customer acquisition, topline and bottomline targets for every FY. Delivered 100% on EBITDA targets successively for FY'12-13 and '13-14
3. Led a team of 3 for customer-acquisition across all channels - Alliances, Affiliates, Search, SEM, Social Media, Organic and Emailers to deliver the best possible ROI for the business. Achieved and maintained CPA reduction (Cost per Acquisition) from Rs. 300 to Rs. 160 through funnel monitoring and spends-planning. 4. Conceptualized the messaging and imagery of all marketing communication materials (Online/Offline). Delivered sustained burst of innovative ideas for TV ads, Banners, Pre-Rolls, Emailers,Videos, Society & Mall activation including directing 30-sec spots for TV
5. Managed social media touch-points for the brand (Twitter, FB) through sustained initiatives to build engagement and salience. Achieved continuous positive interaction with the brand using contests, promotions and polls
6. Identified alliance partners across all online/offline verticals and implemented deals for customer acquisition and revenue enhancement. Achieved highest growth in count from 5 to 20.
7. Awarded "Very Good" performance rating and promoted as Head-Marketing 8. Liaised with OEMs, Banks and Telecom operators for service discovery initiatives as well as revenue enhancement through barter deals. Struck exclusive deals with Axis and ICICI banks, Nokia, Samsung and Sony in the OEMs category.
9. Supervised the preparation of a detailed and updated MIS framework for business monitoring. Instituted data-analysis and modelling as a standard practice before decision-making.
10. Owner of Acquisition, Retention, Engagement and Monetization of the customer base. Achieved highest growth in retention from 18% to 44%.