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Work Background
DK Studio de DançaAdministrative assistant
Feb. 2023Belo Horizonte, Minas Gerais, BrasilAssistance at the school reception, welcoming parents and students;
Control of enrollment of new students and students leaving the studio;
Responsible for responding to parents and students on the school's WhatsApp, answering questions about the school's operation and scheduling trial classes;
Assistance in collecting late monthly fees;
Responsible for organizing the reception space and classrooms, as well as controlling attendance sheets made in the classroom by teachers;
Communication in person, by telephone and online;
Responsible for enrolling new students in the school system and disenrolling if the student drops out of classes;
Assistance in filling out the monthly closing spreadsheet for teachers.
Knowledge on three different platforms to carry out the work;
Fast learning;
Solving problems and creating new ideas to improve school services.
HotmartCustomer Experience Agent na Hotmart
Apr. 2021 - Oct. 2022Belo Horizonte, Minas Gerais, BrasilProblem-solving skills and extensive platform knowledge to help partners configure their products;
Knowledge of all sectors of the company to assist partners;
Service for premium customers through the company's communication system;
Responsible for helping content producers configure the product on the platform for sales and assisting with any necessary configuration demands;
Fluent English.
Studio SolPublicitária Junior
Dec. 2018 - Aug. 2020Belo Horizonte e Região, Brasil
Studio SolInternship
Oct. 2017 - Nov. 2018Belo Horizonte e Região, BrasilDirect contact with Networks all over the world;
Study and research to find new potential partners for the company;
DFP (Ad Maneger).
Excel/Google Sheet.
International online meetings (English)
Publish campaigns on our websites Cifra Club, Letras.Mus and Palco MP3
Control the revenue of all sites and organize new possibilities to increase revenue.
FCA Fiat Chrysler AutomobilesCorporate Communication
Oct. 2016 - Oct. 2017Betim, Minas GeraisCoorporative Communication's Internship at FCA (Fiat Crysler Automobile);
Institutional Guide of the program: Fiat de Ponta a Ponta;
Activities: Tour through the factory, explaining how Fiat creates it's cars from zero;
VIP guiding (portuguese and english - once in basic Japanese)
Scheduling visits through the company system and controlling the arrival and departure of visitors. Estagiária no setor de Comunicação Corporativa da FCA. Atuando como guia institucional do programa de visita Fiat de Ponta a Ponta.
Walt Disney WorldAttractions and Operations
Nov. 2014 - Jan. 2015Orlando, Flórida, Estados UnidosAttractions and Operations at the Tree of Life, Animal Kingdom;
Help people from all over the world, changing positions inside the attraction, for example: introducing the show to more than 400 guests, giving instructions, answering questions, coordinating the entry and exit of guests and taking care of the attraction's equipment;
Assistance for wheelchair users and people with other types of disabilities;
Time and priority management so that all guests receive proper care without losing the magic;
Attention to details at all times and supporting parents and children with information about the theme park. Atuação na atração Tree Of Life, do parque Animal Kingdom. Trabalhei atendendo pessoas de todas as partes do mundo, exercendo várias funções dentro da Tree, como por exemplo: apresentação do show para os "guests" (visitantes), operando em todas as partes de funcionamento da atração.
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