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Work Background
Browns SocialhouseRegional Operations Manager
Sep. 2020Fraser Valley, British Columbia, Canada• Direct regional restaurant operations, sales, and guest focused experiences for two franchise locations and supervise a leadership team of 25+ direct reports.
• Identifying sales trends and goals; created innovative approaches to increase profitability, brand awareness and team accountability. • Applied for LMIAs and successfully employed several foreign workers. • Remain alert to investigate and report issues/trends/concepts that impact the company; highly skilled and knowledgeable to ensure operations run smoothly.
• Accountable for the accurate and timely processing and sign off on payroll, ROE’s, and severance calculations for 130+ staff.
• Interpret reporting measures and statistics, act quickly to create action plans and/or change policies and procedures to avoid future setbacks or problems. • Spearhead disciplinary action and ensure an empathetic approach is used to resolve issues between the business and employees, when needed.
• Organize ten annual charity golf tournaments and promote local hockey season ticket sales; initiate community involvement to increase brand footprint.
Browns SocialhouseGeneral Manager
May. 2018 - Sep. 2020Abbotsford, British Columbia, Canada• As first employee hired for the setup of new location, responsible for building team by hiring and training approx. 90 staff over 2-month span prior to opening. • Increased efficiency of restaurant operations through effective staging and execution of corporates expectations/menu to provide great guest experiences. • Strong organizational skills with an ability to prioritize and execute multiple, initiatives while working under tight timelines and Covid-19 protocols.
Browns SocialhouseGeneral Manager
Sep. 2015 - May. 2018Chilliwack, British Columbia, Canada• Mentored and coached the Assistant Manager to be my successor.
• Organized structure and ways to track progress through analyzing revenue and holding individual meetings to create employee performance plans.
• Developed training manuals and established clear goals and expectations.
• Resolved employee issues on a timely basis and maximized productivity through effective staff scheduling.
• Accurately tracked and reported on all costs, meeting or exceeding budgets and labour targets, and balanced cash daily.
Browns SocialhouseCorporate Trainer
Jul. 2014 - Sep. 2015Canada• Traveled throughout Canada to open new restaurants, onboarded and trained new hires to provide the best guest experience.
• In charge of supervision and training of all staff on customer service, sales, restaurant operations, food handling, and health and safety.
Browns SocialhouseShift Lead / Bartender
Nov. 2013 - Sep. 2015Red Deer, Alberta, Canada• Portfolio management including bar inventory, staff scheduling and hiring.
• Accountable for site conditions in terms of appearance and cleanliness to surpass operational inspections for visual organization and safety.
MoxiesBartender / Shift Leader
Oct. 2013 - Nov. 2013Red Deer, Alberta, Canada
Clínica HSE IntegratedEmergency Response
Oct. 2012 - Aug. 2015Alberta, Canada• Provided a quick response to medical emergencies in an industrial setting.
• Assessed and attended to patient's injuries; determined a course of treatment.
• Provided first-aid or support to injured workers and effectively communicated status and next steps to emergency services.
• Cleaned and decontaminated vehicles (mobile treatment center) and/or clinic area and maintained areas in a state of operational/medical readiness.
• Ensured all reporting and communication requirements are adhered to regarding incidents, injuries, and treatment.
• Maintained confidential patient medical documentation and reported as per governing body requirements.
• Highly skilled and well known for bringing order to chaos; especially when patients are scared, in pain or shock from an injury.
• Acquired a caring yet take control type of personality with the important ability to take a calm and logical approach to emergency situations.
Canadian Imperial Bank of Commerce (New York)Associate Financial Advisor
Sep. 2011 - Aug. 2012Red Deer, Alberta, Canada• Educated customers and recommended simple, personalized solutions to help achieve financial goals; provided relevant insights and expert advice. • Utilized analytical methods and techniques to assess the nature of the banking inquiry and present an appropriate investment and credit solution.
• Managed an assigned portfolio of high value and complex small business owner relationships to achieve retention and other negotiated goals.
• Created relationships by networking with clients’ families and friends to uncover opportunities and refer to appropriate partners. • Protected the bank, the customer and shareholder interest by minimizing exposure to risk and ensuring compliance with regulatory guidelines.
• Worked with both existing and potential clients to identify opportunities for future growth and revenue.
Boston Pizza International IncBartender / Shift Leader
Sep. 2009 - Oct. 2012Red Deer, Alberta, Canada
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